ERNEST OGBOO

506-***-**** ad3seh@r.postjobfree.com

Top-performing Business and Risk analyst with 6+ of experience in applying process improvement and reengineering methodologies to conduct process modernization projects. Proficient in supporting activity and data modeling, business systems, personnel management, project planning and development of modern business methods. Known for achieving and maintaining a competitive advantage by finding new ways to decrease costs and increase efficiency

HIGHLIGHTS

Knowledge of current and emerging technologies relating to data warehousing, customer relationship, e-commerce, quality assurance tools, data retention, and document management.

I have experience in identifying and documenting business rules for data and research and to aid in identifying relationships between entities and attributes.

Excellent reports created from extracted data from new and old platform to ensure requirements are met with high quality.

Exceptional process modelling skills required in reviewing and analyzing business processes to identify areas for process improvements or process reengineering for improved service delivery.

Excellent organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines. Identifying, analyzing and document requirements and use-cases related to data, reporting and analytics.

Vast in performing market research on technology vendors related to capital investment and mutual funds.

Technical Expertise; MySQL, REST, SOAP, Postman PHP, GIT, Publisher, Microsoft Word, Microsoft Excel, Microsoft Access, Tableau, Power BI

Applications and Tools: JIRA, MS Project, Visio (BPMN 2.0), Shared Point, Lucid Chart

Soft Skills: Teamwork, Collaboration, Training, Facilitation, Requirements Management, Change Management

PROFESSIONAL EXPERIENCE

Business System Analyst 03/2021– Present

TD Insurance

Create comprehensive documentation for system processes and workflows related to capital investments to ensure knowledge transfer and compliance with industry regulations.

Elicited functional requirements using customized questionnaires, focus group meetings and JAD sessions.

Collaborated with product owner to create product backlog/Epics and user stories.

Develop and execute test plans to ensure that new technology solutions meet business requirements and functions correctly.

Created functional design specification for system enhancement project.

Analyzed financial (new business & renewal GWP) and operational (average lead days to quote new business, average days to issue renewals and average days to issue endorsements) data.

Prepared and regularly updated information on the BRD, obtain sponsor’s sign off.

Assisted the development team, QA team, to monitor and test that the application performed are up to specification.

Analyzed current states of affairs (As Is), formulate future state (To Be), and performed a gap analysis.

Acted as project lead in some instances and support the Project manager to ensure that the project remained within timelines and that there is no scope creep.

Worked in consultation with the project team with direction from the Steering Committee to monitor and develop artifacts as set down within the project plan and timelines.

Participated in verification and review sessions with the project team and business users as required.

Senior Business Analyst 08/2016 – 09/2019

Access Bank PLC – Lagos, Nigeria

Created documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes.

Used KPIs like Gross Written Premium (GWP)

Worked on integrating financial and investment systems with other enterprise systems such as ERP (Enterprise Resource Planning) CRM (Customer Relationship Management)

Identified trends and insights that can inform investment decisions and inform financial modelling.

Conducted design sessions and gained insights into end user and customer needs.

Provide training to end users and stakeholders on new technology system related to mutual funds, stocks and bonds.

Logged service and enhancement requests with Oracle Support and Oracle Customer Connect. Suggested enhancements, and maintained continual improvement procedures and processes for the HCM system

Performed and processed mass updates into the HCM system. Trained users on new changes, additions, or enhancements as needed

Provided executives with analytics and decision-support tools used as the basis for corporate reorganization, consolidation, and relocation strategies, which informed a strategic alignment of HR practices with best practices

Performed user acceptance testing for HR(Human Resource) systems and prioritized the resolution of defects, which ensured continuous value realization for stakeholders

Defined system responsibilities and collaborated with security masters to manage user access rights, which facilitated systems security and compliance

Conducted training, feedback and brainstorming sessions with managers and end-users on the usage of HCM solutions, which improved system utilization rates and optimized return on investment (ROI)

Developed relationships with functional owners of the HCM system and with other internal and external consumers of HCM system information such as the Central Bank of Nigeria and external auditors

Facilitated compliance and ensured the integrity of HR data for reporting purposes by efficiently managing the company’s HRIS

Business Analyst 04/2015– 08/2016

Ministry of Finance and Economic Development - Nigeria

Developed business cases to help prioritize business goals, time frame and procedures for accomplishing project.

Held meetings and JAD Sessions with various stakeholders to elicit, analyze, document and validate business requirements.

Elicited and documented Functional and Non-functional requirements.

Created Business Requirement Documents (BRD) to ensure the business and technical scope of projects are well defined and understood by both IT and the business divisions.

Liaised with system development team to ensure proper understanding of user’s needs and requirements.

Implemented Change Request and prepared regular projects status update reports for project manager and other stakeholders.

Worked closely with Quality Assurance and System Developers to fix defects.

Trained, mentored and assisted users in becoming proficient in the usage of applications and software packages.

Prepared Functional Design Document with mock-ups, wireframes, process models, business rules, use cases etc. for developers to build codes and database tables for the system

Facilitated requirements gathering sessions such as interviews, workshops and JAD sessions, and identify knowledgeable stakeholders to drive requirements elicitation

Ensured the acceptance of applications and application enhancements by supporting the business end-users through a formal UAT test process

Wrote user stories and developed models and use cases to ensure transparency of the artifacts to the project team and stakeholders

Participated in team meetings, planning sessions, stand-ups, retrospectives, and iteration reviews

Conducted impact analyses and communicate changes to stakeholders in line with project governance blueprint

Education

Advanced Diploma in Transportation and Customs, Seneca College - 2020

Trainings

Client Needs and Software Requirements – TD Learning & Development – 03/2022

Agile Delivery Methodology – TD Learning & Development - 08/2021

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