Customer Service Representative
Resume:
Alison Ramsey
** ***** ******** ******* **************
Loveland, CO 80538
*************@*****.***
• Employed by Teletech, 8/2018 - 2/2023
• Licensed Insurance Agent
• Specializing in Homeowners, Auto, Renters and Valuable Personal Property
• Inbound call center requires knowledge in billing, policy coverages, departments within USAA to assist the customer.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent/Customer Service Representative TTEC - Greeley, CO
August 2018 to February 2023
• Receive inbound calls from members of USAA Insurance, a company that expects a high level of customer care.
• Expectations are as follows: Reliability @ 95%, Member Surveys @ %100, Short Hold Times and/or to check in with the caller after 2-3 minutes,
• Acceptable outbound calls are: when there is a call disconnection, when there is a follow up call scheduled and/or when a manager is requested by the member
• Computer Programs used: Windows 10, Citrix VDI, ID COMM, Cisco Jabber, Slack bot and Zoom Medicare D Call Center Agent
Xerox Business Services - Greeley, CO
June 2015 to March 2017
• Specializing in pharmaceutical, physician and member communications services.
• Expert in Medicare D insurance as related to medications for members over age 65.
• Often have escalated situations with callers which I am expected to handle myself unless the client requests a supervisor.
• I am 100% effective with escalations during this dynamic season for Medicare D and all health insurance in general.
• Systems applied and used daily: Microsoft Outlook, AS-400, Medhok, Peoplesafe, Filenet and Marx.
Professional Singer-songwriter, record producer and recording engineer Willis Alan Ramsey Productions - Loveland, CO
January 1990 to May 2015
Selected results:
• Co-wrote the classic Texas anthem "That's Right, You're Not From Texas" (released on Lyle Lovett's Grammy winning album "The Road to Ensenada").
• Administrated my own publishing for the song "That's Right, You're Not From Texas", managing licensing and collection of royalties.
• Co-produced the long awaited, and soon to be released album "Gentilly" by legendary Texas icon, Willis Alan Ramsey (featuring Eric Clapton drummer - Jamie Oldaker, Garth Brooks' pedal steel - Bruce Bouton, Willie Nelson band leader and harmonica - Mickey Raphael, mandolin virtuoso - Sam Bush, and Nashville great - Viktor Krauss on bass.
• Managed marketing & media relations for myself and Willis Alan Ramsey, including press releases, press-kits, and maintenance of Willis' web-site (www.willisalanramsey.com).
• Promoter & Road Production for "An Evening With Legendary Texas Singer-songwriter, Willis Alan Ramsey"; created contracts, made travel arrangements, conducted sound check and equipment set-up/strike-down, managed payment & advances/deposits, collections, bank transactions - wire transfers, online banking.
• Put together and co-owner of groundbreaking Recording Studio that combines classic, vintage studio gear with state-of-the-art modern technology.
• Studio tech coordinator & repair management - working with reknown studio techs: Ken McKim - Retrospec Audio (Norah Jones, Peter Gabriel, Todd Rundgren); Dale Manquen - MANCO, a founding engineer at Ampex Tape Recording (Linda Rondstadt, Lyle Lovett, Steely Dan). Education
The University of Texas - Austin, TX
1979 to 1981
Texas Christian University - Fort Worth, TX
1977 to 1979
High school diploma in Management & Leadership
The Hockaday School - Dallas, TX
August 1973 to May 1977
Skills
• Retail sales and cashier/front end (2 years)
• Microsoft Windows (6 years)
• Microsoft SharePoint
• FileNet
• Citrix
• Microsoft Windows Server
• Cash register
• Basic math
• Phone etiquette
• Retail math
• Stocking
• Customer service
• Cash handling
• POS
• Retail sales
Groups
Resurrection Fellowship
August 2015 to Present
Member of a dynamic congregation and participate in small groups, community service called Serve Day (July 14, 2018) and others.
Contact this candidate