Alison Ramsey

** ***** ******** ******* **************

Loveland, CO 80538

ad3seg@r.postjobfree.com

+1-970-***-****

• Employed by Teletech, 8/2018 - 2/2023

• Licensed Insurance Agent

• Specializing in Homeowners, Auto, Renters and Valuable Personal Property

• Inbound call center requires knowledge in billing, policy coverages, departments within USAA to assist the customer.

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Agent/Customer Service Representative TTEC - Greeley, CO

August 2018 to February 2023

• Receive inbound calls from members of USAA Insurance, a company that expects a high level of customer care.

• Expectations are as follows: Reliability @ 95%, Member Surveys @ %100, Short Hold Times and/or to check in with the caller after 2-3 minutes,

• Acceptable outbound calls are: when there is a call disconnection, when there is a follow up call scheduled and/or when a manager is requested by the member

• Computer Programs used: Windows 10, Citrix VDI, ID COMM, Cisco Jabber, Slack bot and Zoom Medicare D Call Center Agent

Xerox Business Services - Greeley, CO

June 2015 to March 2017

• Specializing in pharmaceutical, physician and member communications services.

• Expert in Medicare D insurance as related to medications for members over age 65.

• Often have escalated situations with callers which I am expected to handle myself unless the client requests a supervisor.

• I am 100% effective with escalations during this dynamic season for Medicare D and all health insurance in general.

• Systems applied and used daily: Microsoft Outlook, AS-400, Medhok, Peoplesafe, Filenet and Marx.

Professional Singer-songwriter, record producer and recording engineer Willis Alan Ramsey Productions - Loveland, CO

January 1990 to May 2015

Selected results:

• Co-wrote the classic Texas anthem "That's Right, You're Not From Texas" (released on Lyle Lovett's Grammy winning album "The Road to Ensenada").

• Administrated my own publishing for the song "That's Right, You're Not From Texas", managing licensing and collection of royalties.

• Co-produced the long awaited, and soon to be released album "Gentilly" by legendary Texas icon, Willis Alan Ramsey (featuring Eric Clapton drummer - Jamie Oldaker, Garth Brooks' pedal steel - Bruce Bouton, Willie Nelson band leader and harmonica - Mickey Raphael, mandolin virtuoso - Sam Bush, and Nashville great - Viktor Krauss on bass.

• Managed marketing & media relations for myself and Willis Alan Ramsey, including press releases, press-kits, and maintenance of Willis' web-site (www.willisalanramsey.com).

• Promoter & Road Production for "An Evening With Legendary Texas Singer-songwriter, Willis Alan Ramsey"; created contracts, made travel arrangements, conducted sound check and equipment set-up/strike-down, managed payment & advances/deposits, collections, bank transactions - wire transfers, online banking.

• Put together and co-owner of groundbreaking Recording Studio that combines classic, vintage studio gear with state-of-the-art modern technology.

• Studio tech coordinator & repair management - working with reknown studio techs: Ken McKim - Retrospec Audio (Norah Jones, Peter Gabriel, Todd Rundgren); Dale Manquen - MANCO, a founding engineer at Ampex Tape Recording (Linda Rondstadt, Lyle Lovett, Steely Dan). Education

The University of Texas - Austin, TX

1979 to 1981

Texas Christian University - Fort Worth, TX

1977 to 1979

High school diploma in Management & Leadership

The Hockaday School - Dallas, TX

August 1973 to May 1977

Skills

• Retail sales and cashier/front end (2 years)

• Microsoft Windows (6 years)

• Microsoft SharePoint

• FileNet

• Citrix

• Microsoft Windows Server

• Cash register

• Basic math

• Phone etiquette

• Retail math

• Stocking

• Customer service

• Cash handling

• POS

• Retail sales

Groups

Resurrection Fellowship

August 2015 to Present

Member of a dynamic congregation and participate in small groups, community service called Serve Day (July 14, 2018) and others.

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