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Customer Service Key Account

Location:
Mesa, AZ
Posted:
February 20, 2024

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Resume:

MIKE FITZGERALD

LinkedIn

Gilbert, AZ *****

303-***-****

ad3sea@r.postjobfree.com

Offering more than 20 years of experience providing senior-level sales leadership for a $12B international staffing company. Expertise includes National Sales Leadership, Sales Management and Training, Key Account Management, Relationship Building, Contract Negotiation, and Strategic Partnerships.

Expertise

Executive Sales Leadership

Domestic and International Sales

Sales Management & Training

Strategic Partnerships & Alliances

Key Account Management

Territory Growth & Market Expansion

Sales Forecasting & Planning

Sales & Operations Strategy

Building Sales Teams

Sales Recruiting, Hiring, & Training

Sales Reporting

Contract Negotiations

Sales Goals & KPIs

Relationship Building

Banking & Finance

Manufacturing

Commercial & Industrial

Accounting & Call Center

Executive Director of Sales < Senior Sales Executive

Emphasis: Sales Leadership, Sales Strategy, Sales Training

Executive Director of Sales with extensive experience performing business-to-business sales to Fortune 500 companies throughout the U.S. and Canada and overseeing a total portfolio of business that generates $95M in annual sales revenue. Dedicated leader with excellent communication skills and a proven track record of success developing and implementing sales strategies, leading sales efforts across multiple verticals and industries, and achieving record-breaking sales growth.

Award-Winning Sales Performance: 8-Time President’s Club Award Winner at Aerotek for ranking in the Top 5% of all Account Executives in the company. Additionally, won 2 MVP Awards for being the #1 Ranked Sales Director in the company.

National Sales Leadership & Diverse Industries: As a sales leader at Aerotek, selected by executive management to provide national sales leadership for multiple verticals within the company including Banking and Finance, Manufacturing, Commercial and Industrial, and Accounting and Call Center.

Key Account Management & Relationship Building: Demonstrated ability to build and maintain strong relationships with key accounts including Bank of America, Chase Bank, Caterpillar, Coors, Coca Cola, Walmart, Home Depot, Old Castle, USPS, Nestle, Dominos, eBay, and many more.

Experience

Spero Solutions---Phoenix, AZ 2022-Current

Managing Director of Sales and Operations, IT and Engineering

Provided strategic leadership for both IT and Engineering verticals. In charge of all operations, training, development, and Strategy. Client facing, negotiations and created relationships for long term success

AEROTEK — Phoenix, AZ 1998 – 2022

A division of Allegis Group, Inc., Aerotek is an international talent management firm, with more than 15,000 employees worldwide and $12.3 Billion in annual revenue.

Exec. Director of Strategic Sales, Manufacturing & Industrial (2020 – 2022)

Provided strategic leadership for the Manufacturing and Industrial vertical and performed new business development of recruitment services to Fortune 500 companies nationwide. Managed a personal portfolio of 30 key accounts that generated $50M in annual sales revenue.

Developed and implemented the sales strategy to retain, grow, and win large Manufacturing and Industrial clients nationwide.

Created and executed strategies and quarterly game plans for targeted clients.

Built and maintained relationships with client VP and C-Level executives.

Led sales training events and mentored Sales Representatives on the sales development lifecycle.

Provided training on cold calling, scheduling meetings, making sales presentations, using consultative sales techniques, overcoming objections, negotiating contracts, closing sales, and building relationships.

MIKE FITZGERALD

Résumé – Page 2 of 2

Career Progression, Continued

Director of Strategic Sales and Operations, Manufacturing, (2010 – 2020)

Director of Strategic Sales and Operations, Banking and Finance (2008 – 2010)

Provided strategic sales leadership for the Banking and Finance division and oversaw a team of 4 National Account Executives responsible for performing business-to-business sales of recruitment services to Fortune 500 companies throughout the U.S. and Canada. Oversaw a total portfolio of business that generated $100M in annual sales revenue. As an individual sales leader, managed a personal portfolio of 20 key accounts that generated $95M in annual sales revenue at peak.

Interviewed, hired, trained, and provided ongoing coaching and mentoring of the Sales team.

Built and maintained strong relationships with key client accounts including Chase Bank, Bank of America, and Washington Mutual.

Created and executed strategies and quarterly game plans for targeted clients.

Built and maintained relationships with client VP and C-Level executives.

Managed the customization and implementation of client delivery models.

Managed the performance of National Account Executives based on established expected business results.

Key Accomplishments

Achieved $95M in sales revenue in 2018 and won the MVP Award for being the #1 Ranked Director in the company (out of 16 overall).

Achieved $70M in sales revenue in 2017.

Won the MVP Award in 2014 for being the #1 Ranked Director in the company.

Grew sales revenue at Walmart from $0 to $14M in 2.5 years.

Grew sales revenue at TE Connectivity from $150K to $4M in 3 years.

Grew sales revenue at Schenker Logistics from $260K to $6M in 4 years.

Mentored and developed all 4 National Account Executives who were promoted into Director-level positions.

Served as a Regional Leader for Diversity, Equity, and Inclusion (DEI).

Rolled out the “War for Talent” Sales Training Program regionally to 26 Senior Account Managers.

Senior Account Executive (1999 – 2008)

Performed business-to-business sales of recruitment services throughout various local territories. Managed a personal portfolio of 12 accounts that generated $30M in annual sales revenue. Performed all aspects of the sales development life cycle. Sold directly to VPs, C-level executives, and other senior leaders and decision makers.

Managed relationships with key client accounts including Coca Cola, Coors, USPS, eBay, Ball Steel, Concentrix, Forterra, Atkore, Semtech, and more.

Performed new business development while simultaneously managing and supporting an existing client base.

Key Accomplishments

8-Time President’s Club Award Winner from 1999 to 2007.

Grew brand new territories from the ground up; grew annual sales revenue from $0 to $6.2M year.

Won 2 MVP Awards and 2 Top Producer Awards.

Education:

UNIVERSITY OF WYOMING, Bachelor of Science Degree in Administration of Justice, Minor in Psychology

Professional Development:

Command of the Sale and Command of the Message Sales Training, Force Management

Computer Skills: Salesforce, MS Office (Word, Excel, PowerPoint, Outlook), Zoom, Microsoft Teams, WebEx



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