DISTRIBUTION SERVICE /CUSTOMER SERVICE/SAFETY MANAGEMENT

(

OVERVIEW

A Highly motivated, self-starer with 8 (eight) years of service management and distribution experience. Possesses an above-average ability to problem solve, while integrating team building and support skills. Able to work as a team member and independently to meet deadlines in accordance with industry standards and management needs. Valued by supervisory staff for initiative and enthusiastic approach to knowledge management, customer relations, process implementation, and organizational development.

HIGHLIGHTS OF QUALIFICATIONS

Six years of staff management experience.

Strong understanding of food safety regulations.

Strong planner and problem-solver who readily adapts to change.

Verbal and written communication skills with attention to detail.

Results-driven able to juggle multiple priorities.

KEY ATTRIBUTES

Communication Skills

Customer Service Driven

Team Leadership

Training & Development

First Aid/Medical Procedures

Site Risk Assessment

Managerial/

Leadership:

Monitor routine activities of staff members.

Evaluates and trains personnel.

Acted as a liaison between staff members and company owners.

Performed operational functions in day-to-day tasks.

Evaluated program effectiveness and formulated new ideas.

Administrative:

Act as a team lead for management duties.

Managers and prepares written correspondence.

Manges scheduling, inventory and company protocols and procedures.

Communications:

Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Offering exceptional communication, administrative, and problem-solving skills.

Computers:

Considered a “power user” of Microsoft Office; quickly learn and master new technology.

EDUCATION

Norfolk State University 2009-2012 Liberal Arts History

Professional Certifications:

Serve Safe Management

First Aid

Virginia Department of Transportation Certification

EMPLOYMENT HISTORY

New Horizon Food Inc. June 2021 – Present

POSITION: Product Distributor

Summary: Acted as a company liaison, communicating with company management, restaurant vendors and distribution personnel. Responsible for product knowledge and delivery, as well as quality assurance and managing workflow timelines.

Duties include, but are not limited to the following:

Ensured project timelines are met in accordance with company standards and polices.

Maintain company records including vendor reports, product and inventory forms, and safety and compliance logs.

Responsible for product management and quality control.

Interfaced with clients, providing product control and risk management.

Winston Chimney Corporation November 2018 – January 2020

POSITION: Apprentice

Summary: Worked as part of a team to efficiently solve, evaluate, and correct structural damage and critical problems. Engaged in critical thinking skills to asset in critical infrastructure repairs.

Duties include, but not limited to the following:

Worked as part of a team on maintenance projects to include chimney restorations, heating and air flow, damage control techniques, and safety prevention techniques.

Performed masonry work including cement mixing, and brick layering.

Assisted lead technicians in gas installations, fireplace units and troubleshooting.

Maintained compliance with safety regulations and procedures.

Honey Baked Ham, Stafford, Virginia July 2017 – December 2018

POSITION: Shift Supervisor

Summary: Effectively managed a team of six employees. Responsible for upholding store policies, regulations, and standards. Acted as a focal point for the face of the company.

Duties include, but not limited to the following:

Performed management operations such as scheduling, opening and closing procedures, bankroll tasks, and check and balance protocols.

Enforced safety and food handling procedures in accordance with OSHA.

Responsible for inventory ordering, delivery procedures, and food preparations.

Trained incoming staff members on OSHA regulations, customer service tasks, and brand awareness.

Ruby Tuesday, Fredericksburg, Virginia February 2009 – September 2016

POSITION: Kitchen Manager

Summary: Responsible for implementing time management skills of kitchen staff. Charged with regulating sanitary protocols, health code standards, and ensured safety standards were being met.

Duties include, but not limited to the following:

Acted as the liason between kitchen staff and front of the house management.

Managed food preparation, inventory, and line cook duties.

Worked as a team lead by performing grill, kitchen restock, and customer service duties.

Regularly engaged with customers to ensure brand quality control.

Performed end of day administrative duties.

People Ready, Stafford, Virginia January 2016 – December 2020

POSITION: Labor Staff

Summary: Labor Staff responsible for working on numerous industrial tasks to include demolition and construction sites. Worked independently and as part of a team to ensure critical infrastructure standards were being met.

Duties include, but not limited to the following:

Worked as a road flagger under the supervision of VDOT supervisors on various projects.

Assisted demolition crew on tasks such as tear down duties, identifying critical issues and restoration tasks.

Performed inventory control tasks and monitored incoming and outgoing trucks.

Sanitation work such as Trash truck and recycle routes.

Contact this candidate