Roger Childs

Customer Service Supervisor

Professional Customer Service Supervisor with 9+ years of experience in addressing and resolving complex customer inquiries while managing and leading employees. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Lakewood, OH 44107

267-***-****

ad3sbm@r.postjobfree.com

EXPERIENCE

Starbucks Coffee Company, Philadelphia, PA, Lakewood, OH

Shift Supervisor, Barista

September 2014 - August 2020, May 2023 - Present

●Work in a fast paced environment meeting customer needs while maintaining standards.

●Manage employees and inventory while decreasing waste.

●Drive sales by increasing customer recurrence and outstanding customer service.

●Trained 18 new employees over the course of two months for the opening of a new store.

University Tees Inc., Cleveland, OH

Customer Service Associate

August 2021 - March 2023

●Answered customer questions and helped solve requests with their orders, while maintaining the bottom line for the business.

●Proactively problem solved issues within the company to get in front of possible issues.

Whole Foods Market, Rocky River, OH

Grocery Associate

September 2020 - May 2021

●Oversaw corporate provided grocery resets.

U.S. Government, Census Bureau, Cleveland, OH

Enumerator

August 2020-September 2020

●Sworn in and entrusted by the US government to gather and protect citizen information.

SKILLS

Microsoft Word

Google Sheets

POS

Cash Handling

Inbound and Outbound Calls

Inventory Management

Personnel Management

Interpersonal Skills

Problem Solving

EDUCATION

Fullerton College

Partial Associates Degree

September 2010 - December 2013

Fullerton, CA

●Focused on ocean sciences

●Did not complete due to moving away from CA

OTHER

●Licensed Realtor (2022-Present)

●2017 Starbucks Barista Champion Northwest Philadelphia District

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