TINA BELAND 978-***-****

ad3sb7@r.postjobfree.com

www.linkedin.com/in/tina-beland-46271421

SUMMARY:

Experienced as Administrative Executive, Project Coordinator and Analyst with a demonstrated history of working in consumer goods industries and pharmaceuticals. Strong operations professional skilled in multiple types of Software, Medical Devices, Regulatory Requirements, Project Management, Software Documentation,and Expense management.

WORK EXPERIENCE:

Millipore (Contract) Burlington, MA 11/23 – Current

HR, Mail Clerk

•Open Mail, Create Cases in Service Now, Distribute mail to appropriate personnel

•Update and Create SOPs,

•Records Retention

•Prepare Check Deposits utilizing UKG Pro

One Source Security (Contract) Merrimack NH 9/23 – 10/23

Project Coordinator Contracts

•Establishing a framework and process to track, manage and maximize renewal contracts.

•Contacting and follow-up with clients, customers, and partners to ensure a timely renewal process.

•Negotiate, develop, prepare, review, implement, process, track and provide fiscal and administrative oversight of contracts.

Hitachi (Contract) Newtown, MA 4/22 - 8/22

Construction and Installation Site Administrator

•Support the Construction Manager with the day-to-day administrative activities.

•Coordination of technical interface with engineering for a resolution of installation subcontractor queries

•Processing and archiving of technical project documentation RFI, SMI, SMR, EWO, NCR,

•Administration of Construction registers and forms, duties such as tracking excavation packs, dig safe, BOP information, send completed project submittals of tests reports and write up to the MBTA

•Collate Installation and test documentation to support test readiness reviews

•Prepare and process all Travel & Expenses management in Concur Accurately reconcile complicated domestic and international expense reports using Concur expenses management.

Keurig, Burlington, MA 3/21 – 4/22

Project Specialist - OMS Supply Chain

•Creates a positive experience for the Customer by consistently providing superior service and admin support.

•Accountable for the day-to-day execution of customer orders, track, and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.

•Effectively and completely handle all customer/broker inquiries, manage customer invoicing, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.

•Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.

•Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution. Execute cost savings programs in the logistics area for your customer base. This includes areas such as transportation, fulfillment, forecasting procedures/accuracy. Identify emerging regional trends and forecast business impact or demand requirements.

•Manage critical metrics to include response time to customer, case fill and on-time delivery.

•Assess risks and develop mitigation strategies in the supply chain.

•Utilize technology to enhance supply chain visibility and automation.

•Manage supply chain improvement projects.

•Identify and improve inefficiencies in supply chain processes.

•Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion, distribution, pricing, and process opportunities.

•Implement strategies and programs to improve service or cost to serve.

•Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

•Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions.

•Prepare and present supply chain reports and analyses.

•Assists in dispatch of shipments to Customers in a cost efficient and timely manner. This process requires effective decision making, problem solving and teamwork with Supply Planning, DC's and Transportation partners.

•Facilitate team meetings, process improvements, implementing new software systems, daily reporting.

•Support sustainability initiatives within the supply chain.

•Create standard and framework PO’s in the eBuy purchasing system and processing invoices through the Accenture system

•AMEX expense reporting using Concur expenses management and T&E expense reporting software.

CONTRACTS COMPLETED: 10/15 – 3/20

Pfizer, Andover, MA Executive Administrative Assistant

National Grid, Waltham, MA Project Controls Analyst (Capital Delivery & Gas Complex Projects)

Hill-Rom, Acton, MA Training Coordinator

AMRI, Burlington MA Project Coordinator

Alpha Software, Burlington MA Sales Operations & Executive Support

Pion, Billerica, MA Sales & Scheduling Coordinator

Keurig, Burlington MA SAP Inventory Transaction Analyst

Juniper Networks, Westford, MA SAP Analyst & Advanced Customer Care

BMS, Devens MA SAP Transaction Analyst

Zoll Medical, Chelmsford, MA Contracts Coordinator & Executive Support

Tel Epion (Division of Tokyo Electron) Operations Analyst III, Billerica, MA 4/14 – 9/15

•Created and verified price list working with sales department. Prepare quotations for spare parts and contract manufacturing sales. Generate sales orders, change orders, etc.

•Generated commercial invoices as well as any other supplementary documentation required for all international shipments. Worked with the Materials & Logistics team to ensure customer requirements are met.

•Scheduled crating and in-land transportation and coordinate logistics with customer's freight forwarder for system shipments.

•Managed the billing process for all carrier invoices via a third-party billing web portal; investigated carrier related billing issues as required.

•Worked with cross-functional teams (Operations, Product Support, and Materials Operations) to manage spare parts inventory at divisional sites and to manage spares pricing database.

•Managed system installations, tracking process, warranty expense tracking process; Purchased Parts related to shipment from outside vendors; Processed vendor order for raw materials, quote vendors pricing for raw materials.

•Tested system modification in Baan to increase productivity application and modification to primary ERP system for items such as mass sales order uploads, automated commercial invoices, and numerous other features.

•Worked with engineering and Export Compliance teams to have each product sold coded for COO, ECCN and HTS codes, then implement those codes in ERP system, access database and other systems such as SharePoint.

•Provided monthly metrics – delivery to promise, on time delivery, analysis, and failures.

•Identified cost saving initiatives and implement.

•Coordination of Certificate of Compliance Program.

•Provided shipment data for internal and external audits, Provide Financial Data to various internal and external groups.

•Approved payment of invoices for internal bill-backs as well as invoices from vendors.

•Trained Sales Operations Analyst (SOA) on Pricing and Order Management as well as mentoring SOA on Engineering changes and their impact to Sales and pricing.

•Created and Implemented RMA Process.

•Worked with the Shipping Dept. to provide / confirm shipping details for all sales orders.

•Edited and modified bills of material related to spare parts and planning BOMs.

Kaspersky Lab Sales Specialist & Back Office Support Woburn, MA 11/11 -11/13

•Interacted with Internal and External customers to maintain order satisfaction troubleshooting issues with software keys and installations.

•Performed inventory transfers and reconciliations for warehouse, stocking & distribution sites, handled any issues related to stock transfers & reconciliations.

•Performed non-standard pricing verification & deal registration verification for large orders, authorizing orders to process in the KORM and SALMOM systems.

•Performed licensing co-terming (these are non-standard expiry & terms for licenses) Authorize & Distribute

Software keys.

•Invoicing in Great Plains accounting system – manually and automated to Commercial and Retail Distributors.

•Processed credits for returned or damaged products, and process price variances.

•Added and verified Resellers & Partners' registrations into the KORM and SALMON systems.

•Processed Return Material Authorizations.

•Entered Retail Orders, Commercial orders, Not for Resale Orders & Trials, Conduct EDI processing and the processing of Drop shipments.

Wakefield Solutions Customer Service/Administrative Support Pelham, NH 4/11 – 10/11

•Interacted with customers by phone concerning orders, returns, shipments and products.

•Contacted customers when necessary to advise shipments delay and/or information necessary to process orders.

•Tracked the safety stock on the assigned accounts and adjust levels of parts in accordance with the customers ordering patterns.

•Processed Requests for Quotes (RFQ), Return Material Authorizations (RMA), Process Corrective Action Reports (CAPA).

•Monitoring Press, scheduling and balancing workflow to the shop floor.

OTHER WORK EXPERIENCE:

DSM Neo Resins Customer Service International

Fresenius Medical Care International Supply Chain Analyst

Lantheus Medical Imaging:

Administrator, Customer Service & Distribution - International

Export Order Administrator

International Operations Analyst

Radiopharmacy Project Coordinator

Administrative Assistant - Customer Service & Distribution

PROGRAMS & SKILLS:

SAP, Outlook, Salesforce, Google Drives, HubSpot, CRM, BAAN, SharePoint, Crystal, Fourth Shift, Ariba Requisitioner & Contracts, BPCS (AS400), Cosmos, HANNA, Power Plant, Microsoft project, Expense Reporting, Expense management with Concur software, BeeLine, Inventory management, Order management, Collections, AP/AR, CAPA, RMA, RFI, Project management, Inventory procurement, APICS, 21 CFR Part 11, Esker, Account reconciliations, Reporting KPI, Lead International and Domestic Cross Functional teams, AES, Month end activities, Import & Export, Executive Calendar Management, Plan large shipment logistics and crating, Concur, eBuy, Workday, Invoicing, UKG PRO, Service Now, Teams, Adobe, RFQ, RMA, CAPA, BI

EDUCATION:

Bachelor of Arts Philosophy & Psychology University of Massachusetts Lowell, Massachusetts

Project Management Certificate, Boston University Boston, Massachusetts

Certification, Medical Assistant, Salter School Tewksbury, Massachusetts

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