Front Desk Medical

Katherine Hammel

Sparks Glencoe MD *****

********@*******.***

+1-443-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Administrator

Premier Allergy & Asthma ( Formerly known as Comprehensive Asthma and Allergy Center.) - Owings Mills, MD

September 2004 to May 2021

• Answered telephones and directed calls to appropriate staff members.

• Scheduled and confirmed patient and allergy testing appointments.

• Greeted patients and had them review demographics and insurance information.

• Performed verification of all insurances before patient's first visit and every three months after. EVS checked for every visit.

• Made photocopies of insurance cards and photo identification upon patient arrival.

• Operated office equipment, such as telephone, printer, scanner and fax machine.

• Entered charges to be electronically submitted to various insurance companies.

• Contacted and communicated with patients to complete documents, such as school forms and insurance forms.

• Received and routed messages or documents, such as laboratory results, to appropriate staff members.

• Transmitted correspondence or medical records by mail, e-mail, or fax.

• Maintained medical records requests, collected fees for such, and sent records upon collection of fees.

• Maintained up-to-date knowledge of MedChi's copying and preparation fees for medical records.

• Performed various clerical or administrative functions, such as inventory management Maintained patient financial account management such as collecting Co-Pays, Deductibles, or Balances from patients.

Limited experience with EPIC EMR.

Education

Some college in General Studies

CCBC Hunt Valley - Hunt Valley, MD

January 2005 to May 2007

High school diploma or GED in General Studies

William J Palmer High School - Colorado Springs, CO August 1978 to May 1981

Skills

• Medical Scheduling (10+ years)

• Front Desk (10+ years)

• Medical Office Experience (10+ years)

• Medical Terminology (10+ years)

• Insurance Verification (10+ years)

• Filing (10+ years)

• Customer service (10+ years)

• Medical Coding (Less than 1 year)

• Medical Billing (1 year)

• EMR Systems (Less than 1 year)

• Anatomy Knowledge (10+ years)

• Medical Records (10+ years)

• Medical receptionist (10+ years)

• Data Entry (10+ years)

• Guest Services (10+ years)

• HIPAA (10+ years)

• CPT Coding

• ICD-9

• Office experience

• ICD-10

• Epic

• Phone Etiquette

• Multi-line phone systems

• Administrative experience

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