8 yrs customer service, data entry, scanning documents

TP TERESA PREWITT

ad3sat@r.postjobfree.com 480-***-**** Mesa, AZ 85210

WWW: Online Digital Resume

PROFESSIONAL

SUMMARY

Personable Customer Service Specialist offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

SKILLS Customer Order Management

Order and Refund Processing

Building Customer Trust and

Loyalty

Responding to Difficult

Customers

Complex Transactions

Ability to Work Independently

Team-Oriented and

Cooperative

Membership Inquiries and

Renewals

Call Volume and Quality

Metrics

WORK HISTORY Data Entry Operator Wells Fargo Operations - 07/2023 - 09/2023 Tempe, AZ

Entered numerical data into databases with speed and accuracy using 10-key pad.

Customer Service Specialist Optum Rx - Phoenix, AZ 10/2014 - 07/2022 Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees. Resolved concerns with products or services to help with retention and drive sales.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information..

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Devised innovative strategies to improve customer satisfaction scores and meet company goals.

EDUCATION Maricopa Community Colleges - Phoenix College, Phoenix, AZ 06/1996 Associate of Arts: Paralegal Studies, Business

Phi Theta Kappa

4.0 GPA

Contact this candidate