Denise Wold

Blaine, MN *****

ad3saq@r.postjobfree.com

+1-612-***-****

Accomplished retail professional with a consistent record of driving operational excellence, optimizing store profitability, and fostering a secure shopping environment. Proven ability in talent management, customer service enhancement, and commitment to diversity, equity, and inclusion. Authorized to work in the US for any employer

Work Experience

Direct Sales Representative

DaBella - Golden Valley, MN

November 2023 to Present

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth.

• Seek and qualify prospects following company account stratification goals.

• Provide product information and practical training to customers.

• Participate in company functions, promotions, customer visits, and customer events.

• Attend and participate in general sales and district meetings.

• Participate in ongoing training sessions.

Operations Service Manager

Burlington Stores - Roseville, MN

June 2014 to April 2023

• Strategic Scheduling and Budget Management:

• Enhanced operational efficiency by creating and optimizing store schedules in alignment with department budgets, resulting in a streamlined workforce and improved financial compliance.

• Risk Mitigation and Security:

• Spearheaded daily loss prevention audits, swiftly identifying and addressing risks, leading to a secure store environment and a significant reduction in theft incidents.

• Talent Management and Development:

• Successfully recruited, developed, and coached high-performing team members, contributing to increased employee retention and overall team effectiveness.

• Customer Service Excellence:

• Established and nurtured a customer service culture that exceeded standards, resulting in improved guest experiences and heightened customer satisfaction scores.

• Diversity, Equity, and Inclusion Champion:

• Demonstrated a commitment to diversity, equity, and inclusion through proactive bias management and fostering an inclusive workplace culture.

• Safety Leadership:

• Pioneered hazard identification initiatives and corrective actions, ensuring a safe work environment for the team and customers.

Customer Service Supervisor

Burlington Stores - Roseville, MN

October 2020 to December 2021

• Proactive Feedback Analysis:

• Analyzed customer feedback and complaints, leading initiatives to improve customer service actions and achieving a 15% increase in overall customer satisfaction.

• Cross-Departmental Coordination:

• Facilitated seamless collaboration between departments, resolving complex problems, and ensuring a cohesive customer-centric resolution process.

• Innovative Process Enhancement:

• Implemented innovative approaches following industry best practices, resulting in a 20% improvement in the efficiency of the customer service department.

• Continuous Training and SOP Mastery:

• Maintained expert knowledge of company SOPs, providing continuous training that enhanced team efficiency and adherence to standardized processes.

• Financial Responsibility:

• Demonstrated financial acumen by preparing and submitting accurate bank accounts, guaranteeing compliance with financial protocols, and minimizing discrepancies.

• Cash Management Proficiency:

• Monitored cash drawers with precision, resulting in a 98% accuracy rate and facilitating smooth transactions across multiple checking stations.

Selling Floor Supervisor

Burlington Stores - Roseville, MN

November 2019 to August 2020

• Profitability Enhancement:

• Executed strategic plans to enhance store profitability, implementing daily, weekly, and monthly floor plans for optimal product placement and increased sales.

• Operational Consistency:

• Executed daily open and closing procedures meticulously, adhering to established guidelines for operational consistency.

• Merchandising Excellence:

• Upheld high merchandising standards through visually appealing displays and vigilant monitoring of inventory levels.

• Effective Onboarding and Training:

• Played a key role in the onboarding process, providing comprehensive training and coaching to new employees based on established procedures and proven sales strategies.

• Team Development and Advancement:

• Mentored team associates, fostering their success and advancement within the department and the broader company.

Shipping and Receiving Supervisor

Burlington Stores - Roseville, MN

June 2014 to August 2019

• Rapid Career Advancement:

• Achieved promotion to Supervisor within two years, credited for positively motivating team members and driving a remarkable 37% increase in efficiencies during the second year of employment.

• Efficient Receiving Department Management:

• Directed the daily operations of the receiving department, overseeing a team of eighteen employees and implementing strategic improvements.

• Continuous Improvement Advocate:

• Identified and implemented opportunities for continuous improvement in productivity, processes, and turnaround times, fostering an environment of ongoing enhancement.

• Policy Compliance and Safety Assurance:

• Led daily rallies, ensuring rigorous compliance with company policies and safety regulations in the warehouse environment.

• Training Program Champion:

• Championed the company training program from 2016 to 2019, significantly contributing to the development of talent among Store Supervisors and Managers. Education

General educational development

Blaine Senior School - Blaine, MN

May 1998 to May 1998

Skills

• OPERATIONAL LEADERSHIP

• STRATEGIC PLANNING

• LOSS PREVENTION

• TALENT MANAGEMENT

• RETAIL OPERATIONS

• DIVERSITY, EQUITLY, AND INCLUSION

• SAFETY AND HAZARD IDENTIFICATION

• TEAM LEADERSHIP

• CUSTOMER SERVICE EXCELLENCE

• PROCESS ENHANCEMENT

• CONTINUOUS TRAINING

• FINANCIAL ACUMEN

• CASH MANAGEMENT PROFICIENCY

• CUSTOMER RELATIONSHIP MANAGEMENT

• CUSOMER SATISFACTION

• RESULTS DRIVEN

• SALES

• TEAM LEADERSHIP

• Driving

• Delivery driver experience

• iOS

• Communication skills

Certifications and Licenses

Driver's License

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