Customer Service Support

Christina Dillard

******.**@*****.*** - 541-***-**** – Lakeside, Oregon

Professional Objective

Enthusiastic customer service professional. Looking to join a dynamic team where collaboration,

helping others and giving the best customer support possible, are valued, and encouraged

Professional Experience

Customer Service Representative 7/22 -Present

Soundview Medical Supply (Remote)

• Provides timely and accurate information to incoming customer order status and product knowledge

requests.

• Processes customer orders/changes/returns according to established department policies and

procedures.

• Works closely with the billing department to resolve disputed credit items.

• Engages in phone-based verbal communication, as well as written and electronic.

• Ability to meet strict deadlines.

• Adheres to Medicare and Medicaid guidelines.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the sales team to meet and exceed customer’s service expectations.

• Assists in maintaining and monitoring electronic data for established customers.

• Monitors production order schedules and expedites delivery per customer requests.

• Operates inventory control software, word processing and spreadsheet applications.

• Generates correspondence to secure additional customer information to resolve customer disputes.

• Maintains detailed files for documentation.

• Creates letters, quotes and miscellaneous correspondence.

• Answers sales calls and provides information as needed.

Customer Service Specialist 6/20 -6/22

Advanced Remediation Solutions - Oregon

• Online technical support and customer service

• Answering online calls, tracking information and customer resolution

• Provide quality control on all products for shipping and receiving

• Data entry and inventory management across multiple platforms

• Vendor liaison between owner and clients

• Creating and printing labels for products

• Provide exceptional customer service

Customer Service Specialist

CRS Logistics 1//16-6/20

• Online customer support

• Fulfill orders and ship products

• Answer calls and provide great customer service

• Package products for shipping

• Provide quality control on all products for shipping and receiving

Contact this candidate