Lisa Davies-Minetto

**** ****** *****

East Syracuse, New York 13057

315-***-****

ad3s9c@r.postjobfree.com

Customer Service

● 30 years of experience in hospitality, government and call center settings

● Actively listen to customer’s concerns and locate suitable solutions

● Proper time management skills to ensure all consumers are supported in a timely fashion

● Quick social perceptiveness to determine if any de-escalation measures are necessary

● Accurate and precise data entry updating customer information and memo accounts

● Maintain patience and empathy with each customer to ensure smooth interactions Administrative

● Detail oriented Data Entry 5+ years experience accurately inputting large volumes of data.

● Greet visitors, answer phones and direct inquiries

● Ability to deliver and accept constructive feedback for clear and open communication

● Set schedules for multiple employees and coordinated calendar event dates/times

● Proficient in Microsoft 365, Word, Excel, Teams, Outlook

● Maintain filing systems, databases, and information systems PERSONAL CHARACTERISTICS:

● Hard Working

● Team oriented

● Reliable

● Open to learning

● Punctual

● Organized

WORK HISTORY:

CardWorks, Inc (Remote) – Customer Specialist – September 2022 – Present Unemployed January 2021 - September 2022

Spectrum – Billing Customer Service Representative – June 2016 to January 2021 Ovations Food Service, Inc. (Spectra) – Supervisor of Operation – April 2014 to September 2016 NYS Workers Compensation Board – Assistant Examiner – December 1997 to December 2015 NYS Syracuse Developmental Center/OMRDD – Calculations Clerk 1 – 1993 to Dec.1997 High School Diploma -East Syracuse Minoa HS, East Syracuse, New York – June 1992

Contact this candidate