Skills

Experience

KAYLA SMITH

Office Clerk / Receptionist

337-***-**** ad3s95@r.postjobfree.com Lake Charles, LA 70663 Dedicated management professional adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

• Internal and External Communications • Management Consulting

• Data Collection Processes • Customer Experience

• Team Relationships • Client Relationships

• Inventory Control • Quality Assurance

• Account Management • Vendor Relations

• Product Knowledge • Office Supplies and Inventory

• Records Management Systems • Pricing Strategies

Consultant Manager

ASAP GLASS & MIRROR, Sulphur, LA

April 2023 - Present

• Train new office manager on all day to day as well as weekly and monthly operations.

• Take calls to advise staff on how to handle and correct mistakes in record and bookkeeping. Merchant Account Manager

ELECTRONIC PAYMENTS, INC, Lake Charles, LA

March 2023 - Present

In person sales calls to local businesses to help identify and solve payment processing issues and save money.

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Provide ongoing support and service to my clients as they adjust to their new payment processing system and beyond.

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• Developed creative solutions for increasing foot traffic in the store. Office Manager

ASAP GLASS & MIRROR, Sulphur, LA

September 2014 - April 2023

Managed day-to-day operations of the office, such as taking customer calls, scheduling appointments both at the shop and on the road, ordering parts for daily jobs, ordering shop supplies.

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• Kept meticulous records using Quickbooks Desktop and then Online.

• Assisted in implementing a new CRM system.

• Maintained pleasant work environment and encouraged comradery among employees.

• Responded to customer inquiries via phone or email in a friendly and professional manner. Education

References

• Responded promptly to customer Google reviews.

Merchant Account Manager

ABSOLUTE MERCHANT SOLUTIONS, INC, Lake Charles, LA January 2022 - March 2023

In person sales calls to local businesses to identify and solve payment processing issues and reduce associated costs.

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Provide ongoing service and support to my clients as they adjust to their new payment processing system and beyond.

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High School Diploma

Parkview Christian Academy, Sulphur, LA

May 1994

References available upon request

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