Regina Lynn Ubaldo

Olympia, WA *****

360-***-**** ad3s8s@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and highly personable customer service representative with excellent interpersonal, planning, customer service and strong people skills. Experienced in patient services, administrative and client relations. Adept at delivering quality service to clients efficiently to ensure satisfaction. Committed to maintaining professional relationships to drive business results and an organized atmosphere.

PROFESSIONAL EXPERIENCE

Registered Medical Assistant February 2023- January 2024 MedEvals - Olympia, WA

Managed all front-office activities to optimize facility workflows and patient management serving Veterans and Reservists, performing evaluative services on behalf of Veteran Benefits Administration contractors excelling in the timeliness, accuracy, and thoroughness of the evaluations performed.

•Provide comprehensive administrative support to clinic and all providers, including appointment management, office administration, and customer service.

•Conducted EKG, PFT, ABI, lab draws, vital signs, history intake and other diagnostics needed.

•Served as hearing conservationist and support staff to all providers in the clinic (NPs and Audiologists).

PSR - Patient Service Representative February 2022 to April 2022 Providence - Olympia, WA

•Welcomed and checked in over 30 patients a day.

•Assisted patients with billing concerns and guided their financial aid applications.

•Referred patients to appropriate medical departments and responded to over 40 calls with scheduling requests daily.

•Maintained, organized, and updated patient EHR software plus paper documentation for archiving purposes and charts.

Receptionist/Administrative Assistant May 2021 to October 2021 Olympia Multi-Specialty Clinic - Olympia, WA

Managed all front-office activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, billing and collections, office administration, and customer service.

•Addressed and responded to incoming/outgoing calls and correspondence.

•Created and maintained confidential patient files; implemented EHR systems to automate patient records management.

•Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

Front Desk Agent January 2021 to April 2021 Best Western Plus – Olympia, WA

•Promoted positive guest relations to all individuals approaching the Front Desk.

•Issued keycards and escort instructions to bellhops.

•Cleaned and maintained lobby and common areas, restocking supplies and watering plants.

•Advised housekeeping staff when rooms have been vacated and are ready for cleaning.

•Deposited guest valuables in hotel safes or safe-deposit boxes.

Clinical Support Agent July 2018 to January 2019 Peak Vista Community Health Centers - Colorado Springs, CO

Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information.

•Directed patient flow during practice hours, minimizing patient wait time.

•Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

•Completed and submitted clinical documentation in accordance with agency guidelines.

•Provided patients and families with emotional support.

OB/GYN Clinic (Externship) May 2018 to May 2018 Evans Army Community Hospital - Fort Carson, CO

Performed viral signs, fetal heart tones, assisted physicians with GYN procedures, including sterilization of instruments, colposcopy's Pap smear, IUD insertions and removals.

•Recorded patients' medical history, vital statistics, or information such as test results in medical records.

•Lab requests as needed including blood draws and urinalysis.

•Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

•Escorted patients to examination rooms and prepared them for the physician.

•Prepared and administered medications as directed by physicians.

EDUCATION

Charter College- 2024

Pima Medical Institute – 2019

High School Diploma – 2003

PROFFESIONAL DEVELOPMENT AND CERTIFICATIONS

Certified Occupational Hearing Conservationist- 2023

CPR/BLS - 2023

Certificate in Registered Medical Assistant – 2019

SKILLS

Computers: Proficient Specimen Collection

Customer Service Triage

Phlebotomy EMR Systems

Current CPR and First Aid Patient Education

ICD 10/ CPT Coding OSHA/ HIPAA Certified

Working with Military Veterans

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