DAMILOLA OSISAMI

+1-437-***-**** Greater Sudbury, Ontario, P3A 6B9 ad3s8o@r.postjobfree.com

PROFESSIONAL SUMMARY

A detailed Customer Service Associate and experienced Profit Centre Associate fluent in English with a record for having great organizational skills and gifted at working in a service industry. Looking for a role where I can continually learn and improve with an organization that values hard work and dedication. WORK EXPERIENCE

First Bank Limited Nov 2022 – Dec 2023

Position – Customer Service Associate

● Demonstrated conflict resolution skills in handling escalated customer complaints, with emotional intelligence and diplomacy to manage situations and reach satisfactory resolutions with the customers.

● Built a team that developed an effective, agile and adaptable customer service process that improved excellent service delivery.

● Consistently interacted with customers via calls and emails with clear and effective communication on inquiries, complaints and requests.

● Created a cross functional team to ensure several tasks can be performed efficiently while meeting time sensitive deadlines and customers’ request.

United Bank for Africa Jan 2020 – Oct 2022

Profit Centre Associate – Consumer loans

• Demonstrated ability to use sound judgment and resolve problems independently.

• Exhibited knowledge of the operation of various office equipment to drive productivity.

• Ensured a profitable portfolio by reducing excessive cost and maintaining clean loan balance sheet. United Bank for Africa Aug 2018 – Oct 2020

Position – Customer Service Representative

• Worked as a team member and handled high level of stress when dealing with fatalities, work accidents and irate clients.

• On several occasions, exhibited organizational skills to prioritize work and meet deadlines.

• knowledgeable in office administration policies and procedures to provide support to Associates and staff.

• Responded to inquiries and/or complaints, referring where appropriate and ensuring confidentiality.

• Proffered solution to both walk-in and online customer complaints within the stipulated turn-around time.

• Ensured proper filing and record keeping of all customers’ documents, records and complaints for adequate follow ups and document retrieval.

EDUCATION AND CERTIFICATION

• Post Graduate Certificate (PG. Cert), Business Analytics Jan 2024 - Present Cambrian College of Applied Arts and Technology, Sudbury, Ontario, Canada

• Bachelor of Science (Hons.), Economics 2012 – 2016 Olabisi Onabanjo University, Ago-Iwoye

● Data Science Fellowship, UTIVA School Feb 2022 – Jul 2022 London, England

SKILLS

• Excellent communication skill, interpersonal skill, and highly experienced customer service skill

• Microsoft Office and Data entry proficiency. (Word, Powerpoint, Excel, R, and SQL).

• Experienced in administrative skill and duties.

• Analytical, reasoning and problem-solving skill.

• Resourceful with a can-do attitude.

• Emotional intelligence.

AVAILIBILITY

• Fully available.

Contact this candidate