Debbie Shepard

**** ***** ****** **** #**

Livermore Ca 94551

925-***-****

OBJECTIVE:

Dynamic and performance driven person with robust organizational and customer service. Skilled in assessing what is needed, recommending solutions, and working closely with peers to achieve goals. SKILLS: Frequent in Microsoft Office, Excel, Word Access Certified, Accounts Payable/Receivable, Type 80 wpm, Excellent Customer Service & Phone Skills, Data Input, Maintained 100 Line Switchboard, Detailed Oriented, Organized & Dependable, Quick to Respond/Resolve Customer &Employee Issues, Prioritize & Meet Deadlines, Excellent Verbal & Written Communications Skills, Self Motivated. EMPLOYMENT:

December 2017 - Present - Safeway Supermarket, 4495 First St, Livermore Ca 94551 DUTIES: Deli Expert provide excellent customer service, recommend choices and inform customers on products; maintain cleanliness of deli operations. March 2014 - December 2017 – Home Residence, 644 Canterbury Ave. Livermore Ca 94550 DUTIES: Self-employed Nanny demonstrating extensive knowledge in child-care and individual tutoring for science, technology, engineering and mathematics (STEM) coursework. Additional duties included preparing meals & light housekeeping and transporting children to and from school. March 2013 – July 2014 - Joann’s Fabric and Craft Store, 4650 Arroyo Vista Livermore Ca 94551 DUTIES: Sewing Instructor/Sales Floor Representative provided detailed instruction for new and recurring students in Garment Design, sewing machine maintenance, and concepts used in following sewing patterns; In addition, scheduled classes for students, provided customer service on sales floor, and performed fabric cutting.

January 2008 – March 2013 - St Matthews Baptist Church, 1239 N. Livermore Ave, Livermore, Ca 94551 DUTIES: Self-employed Janitorial Service maintaining sanitization and cleanliness of the facility. April 2000 – July 2001 Diebold Incorporated (ATM Manufacturer), Pleasanton, Ca 94566 DUTIES: Executive Administrator Using Microsoft Word, Excel, and Access software applications, performed data entry for records and maintenance on ATM equipment throughout the U.S. Prepared PowerPoint presentations for Senior Executive. Prioritized and set deadlines for company projects assuring established objectives were met. Resolved customer concerns with tact and diplomacy. March 1999 – April 2000 - Trinet Communications Incorporated (Sub-Contractor for Pacific Bell) Livermore, CA 94550

DUTIES: Sale & Marketing – Placed field material orders for Pacific Bell and SBC, such as transformers, cable wiring, telephone poles and other materials, as needed. Participated in company’s ISO 9000 Certification achievement. Performed administrative office tasks using the Microsoft Office Suite. December 1995 – August 1998 - Butterball Turkey, Poultry Processing Plant - “F” Street, Turlock, Ca DUTIES: Plant Administrator – Provided executive support for the President. Led the performance on a hundred-line switchboard resulting in excellent customer relations, generated daily plant reports, and performed accounts payable/receivable reconciliation. Facilitated company’s social events with the Turlock Chamber of Commerce.