Erin C. Liston

** ***** ******

Lodi, New Jersey 07644

813-***-**** ad3s8c@r.postjobfree.com

https://www.linkedin.com/in/erin-

liston-4a4919249

OBJECTIVE

To secure a challenging position in a reputable organization to expand my experience, knowledge and skills while making a significant contribution to the success of the company. VITAS Healthcare – Livingston, NJ March 2023 – present Sales Representative

• Responsible to be a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence based medicine.

• Accountable for set goals and results. Focuses on providing solutions and executing them.

• Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.

• Develops sales messaging and strategies that align to the customers needs to ensure hospice appropriate patients gain access to hospice services.

• Daily use of CRM tool in order to capture needs of customers and strategy for continued hospice utilization. Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.

• Effective in professional verbal, written and electronic communication.

• Maintains professional relationships and collaborates with internal, clinical end of life care team. Attends meetings on a regular basis.

Independent Medical Solutions, LLC – Apollo Beach, FL May 2011 – January 2023 Amazon – Seller Central Sales & Operations

• Sold different models of Electric Lift Chair Recliners to customers on Amazon.

• Assisted with the design of the chairs as it pertained to functionality, fabric materials and color schemes.

• Created and maintained product listings, including writing product descriptions, content, variations, and fixed suppressed listings.

• Monitored and optimized live listings ensuring products are accurately priced, photographed and described.

• Managed both FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) workflow, created shipping plans, monitored inventory, negotiated for lost and damaged inventory, adjusted resellable inventory and created removal order for unsellable inventory.

• Assessed market trends and gathered information to ensure sure product was profitable in comparison to my competitors.

• Improved merchandising and advertising strategies by using keywords ranking, campaign, promotion sponsored ads and headline searches.

• Tracked inventory shipments of newly ordered chairs and existing supply.

• Generated reports detailing sales trends and product performance and used information to assess and grow.

• Coordinated shipping with vendors, created barcodes and shipping labels and arranged shipping carrier pickup.

• Handled customer inquiries, returns, warranty information and parts and service requests. Axcan Pharma – Tampa, FL – Naples, FL March 2009 – April 2011 Specialty Pharmaceutical Sales Representative

• Independently managed own territory and exceeded corporate sales goals selling Gastroenterology and Cystic Fibrosis products in the health care industry from Tampa, FL through Naples, FL.

• Territory consisted of Cystic Fibrosis Centers, Non-center Cystic Fibrosis Specialists, Gastroenterologists, VA hospitals, and wholesale distributors as well as selected retail outlets from Saint Petersburg to Naples, Florida.

• Number 16 representative of 95 for October 2010 with goal attainment of 106.89%.

• Number 8 representative of 91 for the month of January 2011 with goal attainment of 132.99%.

• Winner of the Enzyme Contest for the month of October 2010.

• Winner of the Rectal Increase Market Share Growth Contest for the quarter in March 2011.

• Prepared for sales calls by planning specific objectives including an effective opening, converting the product features to patient and practitioner benefits, answering questions or objectives, and closed for the business.

• Created call plans and made effective sales calls providing current, accurate, company-approved product information to physicians, nurses, and pharmacists.

• Effectively executed sales tactics, including the building of strong and lasting relationships within the practitioner community, conducting speaker programs, supporting events and community outreach programs and participating in key industry meetings.

inVentiv Health/Santarus, Inc. – Tampa, Florida December 2006 – March 2009 Pharmaceutical Sales Representative

• Successfully marketed and sold a proton pump inhibitor in a very competitive market as a result of excellent territory management skills and relationships created. Marketed and drove sales for a colon prep and a diabetes type 2 product in the health care industry.

• Effectively changed prescribing habits of high potential targets such as Gastroenterologists, high decile Primary Care Physicians and Family Practice Physicians.

• Increased script volume 234.35% through December 2007.

• Number 2 representative of 109 in the Southeast region for TRX growth from January 2007 to September 2008.

• Winner of the Onward and Upward Contest for the month of October 2007.

• Winner of the Onward and Upward Contest for the month of December 2007.

• Led district in NRX volume in 3rd quarter 2008.

• Successfully utilized opinion leaders in multiple speaker programs bringing value to key physicians.

• Effectively implemented routing to maximize reach and frequency on high decile targeted physicians. PricewaterhouseCoopers – Little Falls, New Jersey March 2003 – April 2005 Sr. Manager – Client Sales & Operations

• Delivered high impact sales presentations to existing and potential clients pertaining to managed health care and retirement services.

• Negotiated, implemented, and managed new services in managed health care and retirement plans.

• Prepared an annual business plan, including specific tactical steps for improving sales and service as well as lowering internal costs.

• Responsible for client service levels and contractual performance standards are met according to contractual agreements in order to minimize/eliminate performance penalties for 4 large corporations. PricewaterhouseCoopers – Little Falls, New Jersey September 2001 – March 2003 Operations Manager

• Provided accurate financial accounting across all reporting lines for outsourcing fees, accruals and projected revenue.

• Introduced several cost savings initiatives to meet quarterly and yearly budget goals. PricewaterhouseCoopers – Little Falls, New Jersey November 1998 – September 2001 Client Service Manager

• Represented the interest of clients and their participants in business decisions pertaining to call center activity. Fostered strong internal partnerships, committed to ensuring client satisfaction.

• Proactively monitored service levels to ensure compliance with client contractual performance standards. PricewaterhouseCoopers – Little Falls, New Jersey December 1996 – November 1998 Team Manager

• Managed high impact call center teams which consisted of benefit service representatives, trainers and analysts.

• Responsible for staffing and scheduling requirements, call statistics, productivity and monitored system issues on a daily basis to ensure team effectiveness. Buck Consultants – Secaucus, New Jersey January 1995 – December 1996 Benefits Administrator

• Provided customer service support and counseling for retirees with inquiries on retirement procedures for defined benefit and post-retirement medical plans.

• Designed and delivered client specific training for new hires. EDUCATION

William Paterson University, Wayne, NJ

Bachelor of Science - Business Management

Contact this candidate