ANTHONIA CHUKWUEMEKA

HR Professional Corporate Administrator Business

Support Executive

BSC

Contact Details

+234***-***-****

ad3s87@r.postjobfree.com

Oworoshoki, Lagos

linkedin.com/in/Anthonia-

chukwuemeka

SKILLS AND COMPETENCIES

HR SKILLS:

Performance Management Learning

Management HR Policy Formulation

Talent Management Employee

Engagement Record Management

Workforce Planning Recruitment and

Selection HR Administration

STRATEGIC SKILLS:

Corporate Communication Relationship

Management Operations Management

Business Support Solutions Corporate

Administration Managerial and

Administrative Skills Financial Acumen

Project Management

I.T SKILLS/SOFTWARE

Content Development MS Word MS

PowerPoint MS Excel Internet

Applications

LEADERSHIP SKILLS

Innovative Thinking Problem Solving

People Management Decision Making

Emotional Intelligence Networking

Resourcefulness Team Leadership

ACADEMIC QUALIFICATION

• UNIVERSITY OF LAGOS, AKOKA

BS.C in Economics 2018

• BEZALEEL EXCELLENT, EKITI STATE

West African School Certificate

Examination (WASCE) 2011

CAREER SUMMARY

A high performer and dynamic HR Professional, with over 4 years blended experience cutting across Human Resource Management, Strategic Corporate Administration and Superior Customer Relationship Management. Skilled at Performance Management, Strategic HR Administration, Operations Management and leveraging superior customer engagement to drive sales. This increased organizational bottom-line and greatly impacted profitability.

Anthonia is a value enabler and highly skilled professional, who seeks to blend strategic and technical competencies to provide high-value organizational solutions towards the attainment of corporate goals. PROFESSIONAL EXPERIENCE

NIGERBEV LIMITED, LAGOS

HR Officer Oct. 2018 - Date

• Professionally coordinates the value chain of recruitment and selection by attracting the best candidates and filling roles with culturally fit staff

• Effectively organizes and manage employee induction and orientation, which enabled seamless on-boarding and orientation of new hires

• Performs legal and compliance roles and verifies guarantors and referees which reduced legal exposure to the organization

• Oversees employee health and safety and manage staff HMO

• Manage several HR processes and coordinates HR-related projects

• Maintains employee files and records in electronic and paper formats

• Successfully manage employee relations and addressed grievances with 0% legal exposure to the organization

• Assists the Head HR in developing, reviewing and implementing company policies which regulates standard of operations

• Managed the training and development of staff and assist in undertaking performance appraisal to track employee’s performance

• Assist in managing employee engagement

TANAMONT NIGERIA LIMITED, LAGOS

Operations Specialist Dec. 2016 – Sept. 2018

• Provided full administrative and secretarial support to the HR and GM

• Professionally managed communication channels & correspondences

• Measured employee performance and managed staff information

• Successfully managed MD’s calendar and planned travel arrangements

• Oversaw facility management, leveraging preventive maintenance

• Negotiated with vendors and contractors and managed office supplies

• Provided other business support solutions which enhanced operations TANAMONT NIGERIA LIMITED, LAGOS

Front Desk/Admin Executive April 2013 – Nov. 2016

• Excellently managed online and offline customer experience through exceptional customer service

• Professionally addressed client’s complaints and ensured resolution

• Carefully analyzed customers experience and recommended ways of improving customer experience, resulting to 47% increased in loyalty

• Excellently up-sold, cross-sold and solicited new sales of services and products through effective customer relationship management

• Tracked and generated reports on competitors’ marketing activities

• Managed both internal and external corresponces with stakeholders

• Fix meetings based on appointment

• Provides Administrative support

• Proper managed and distributions of office consumables AGILENT NIGERIA LIMITED, LAGOS

Customer Service Representative April 2012 – March 2013

• Professionally resolved all reported customer complaints both online and offline, with 0% escalation rate and within good time

• Undertook customer engagement and verified account information, leveraging online and offline platforms to drive sales

• Managed customers enquiries and tracked resolution of complaint

• Consulted with and proffered professional advice to customers, while assisting to make informed buying decisions

• Effectively managed and periodically updated information in the customer database for strategic decision making

• Provided strategic business support solutions to support operation DUZIT GIFT SHOP, OGUN STATE

Sales Representative/Casher Feb. 2011 – March 2012

• Promoted and increased sales of products, leveraging sales campaigns, discounts and promotions on new and existing product

• Prospected for new leads and converted them to customers through effective relationship management

• Advised customers on new & existing products that suit their needs

• Performed and handled cash transactions for customer purchases

• Professionally handled cash register and manage cash receivable and payable to support business operations

• Prepare weekly sales and cash reports to track product sales CERTIFICATIONS/TRAININGS

• SOUGHT AFTER CONSULTANCY

LIMITED, LAGOS

HR for Non-HR Managers 2018

• MANUFACTURERS ASSOCIATION OF

NIGERIA (MAN), LAGOS

Administrative Function and Office

Management Training 2018

• MANAFACTURERS ASSOCIATION OF

NIGERIA (MAN), LAGOS

Front Office Customer Relations and

Secretarial Skills Workshop 2018

• EMPLOYME.NG

Basic Human Resources management

(bHRM) 2018

• W.I.N WITH (WISCAR)

Women in Successful Career

Mentoring Program 2018

HOBBIES/INTEREST

Travelling Meeting People Reading

Creative Contents Working Out

REFEREES

Available on request

Contact this candidate