ARLETTE POIRIER

AGE : **

DOB : August **th ***9

ADDRESS : **** ***** ** - ***** ** 32927

PHONE : 321-***-****

EMAIL : ad3s7u@r.postjobfree.com

PROFESSIONAL SUMMARY :

Highly experienced and knowledgeable travel agent with 26 years of expertise in the travel industry.

Proven track record of providing exceptional customer service and creating unforgettable travel experiences. Skilled in building strong relationships with clients and delivering personalized travel solutions. Proficient in various reservation systems and passionate about exploring new destinations.

WORK EXPERIENCE :

Senior Travel Agent F.A.MA. Inversiones Lima, Peru - Remote 2012 - 2023

Senior Travel Agent Condor Travel Lima, Peru 2011 - 2012

Senior Travel Agent Diners Travel Lima, Peru 2009 - 2011

Senior Travel Agent Travex - American Express Lima, Peru 2009

Senior Travel Agent Diners Travel Lima, Peru 2006 - 2009

Groups and Events Department Corporate Travel TQ3l Lima, Peru 2006

Groups and Events American Reps - International Tour Operator Lima, Peru 2004 - 2005

Reservatios / Counter / Instructor Aerocontinente Airlines Lima, Peru 2000 - 2004

Travel Agent Sueños Peruanos Lima, Peru 1999

Travel Agent Guia Tours Lima, Peru 1998 - 1999

Travel Agent Orion Viajes Lima, Peru 1998

●Provide expert guidance and advice to clients on travel destinations, itineraries, and packages.

●Plan, book, and manage all aspects of travel including flights, accommodations, transportation, and activities.

●Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.

●Stay up to date with industry trends, new destinations, and travel regulations to offer the most relevant and accurate information.

●Handle complex travel arrangements, including group bookings and multi-destination itineraries.

●Assisted clients in selecting and booking travel arrangements, including flights, hotels, and car rentals.

●Resolved customer inquiries, concerns, and issues promptly and effectively, ensuring high levels of customer satisfaction.

●Collaborated with travel partners, such as airlines, hotels, and tour operators, to negotiate competitive rates and promotions.

●Managed client profiles, preferences, and special requests to provide personalized travel experiences.

●Prepared and delivered engaging presentations to promote travel packages and attract new clients.

EDUCATION :

●AVIA - Travel Agent (professional Counter) 1997

●Car rental and Cruise training

●Fam trips to the main tourist destinations in Peru and other countries as : Dominican Republic, Bahamas, Puerto Rico, Colombia, Argentina, Brazil, Cuba, Panama, Jamaica, Mexico, Venezuela, Ecuador, Canada.

SKILLS :

●Bilingual: Spanish and English (Fluent in Spanish)

●Extensive knowledge of popular travel destinations, including cultural attractions, landmarks, and local customs.

●Proficient in reservation systems such as Amadeus, Sabre.

●Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.

●Detail-oriented and highly organized, ensuring accuracy in all travel arrangements.

●Management of Corporate accounts

●Organization and operation of Corporate and Student Trips

●Organization and execution of events

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