Kristin Villela ad3s7p@r.postjobfree.com 623-***-**** (cell)

QUALIFICATIONS

• Self-motivated and highly energetic; personable and always focused on team dynamics

• Outstanding customer service skills with 30+ years of related experience in various industries

• Excellent troubleshooting abilities and instincts; written and verbal communication skills

• Trustworthy, dedicated employee with a positive attitude; reliable with long-term job history

• Effective with time management strategies and multi-tasking processes

• Quick-study when learning a new business and job responsibilities PRIOR EXPERIENCE

Maricopa County of Arizona / Country Meadows Justice Court (06/2022 – 10/2023) Judicial Clerk

• Provide customer service via telephone and face-to-face when working the reception counter

• Process and prepare detailed court filings and accept and process payments

• Accounting for cash receipts and responsibility for daily cash drawer balancing

• Processing and issuance of Marriage Licenses

• Coordination of intricate court calendar including the scheduling of hearings

• Accountable for receipt of cash penalties/fines and responsibility over creation of payment plans

• Enter, process and verify restraining orders with timely follow up on pending files to completion Arizona Department of Corrections / Rehabilitation and Reentry (01/2019 - 06/2022) ACJIS Operator

• Utilize JWI for private prisons (DOC/CB) analyzing backgrounds and relevant information for inmates, employees, contractors, and visitors

• Utilize the Arizona Criminal Justice Information System (ACJIS) for inmate inquires covering many different important background factors

• Assist private prisons run release procedures of warrant checks and criminal histories

• Utilize Arizona Correctional Information System (ACIS) for all inmate inquiries

• Provide administration support to private prisons, ensuring compliance with ADCRR policies

• Maintain accurate up-to-date compliance filing for all private prison staff and inmates

• Run all new-hire backgrounds in JWI and submit for Administrator’s approval

• Research / request PSI records from Municipal and County personnel for inmate records

• Route and assist with all incoming phone calls; track numerous ongoing projects

• Establish, process, and maintain detailed master files for State’s inmate population Arise Virtual Services Corp. – Remote Call Center (01/2009 – 01/2019) Disney Dining Reservations, Carnival Cruise Lines, and Walgreens.com

• Self-employed owner of Kristi V, LLC.; including all aspects of managing the business

• Proven successful ability to achieve results while working-from-home exclusively

• Call center support, customer service, reservation sales and tech support

• Coordinate travel arrangements for guests; dispute resolution and troubleshooting Licensed Real Estate Agent (09/1997 – 01/2014)

John Hall and Associates, First USA Realty, and Polaris Real Estate

• Real estate sales for residential homes and vacant land properties

• Negotiated purchase contracts for clients and resolved negotiation issues and disputes

• Coordinated administrative activities and escrow closings

• Developed and promoted marketing strategies for client properties Red Eye Clothing Stores-District Manager (09/1991 – 07/1997)

• Total District Supervision of 5 Clothing Stores in Arizona

• Recruiting, Interviewing, Hiring, Training and Motivating over 50 Employees

• Accountable for Overall Sales and Financial Results of Each Retail Store