ROSA SANTILLAN

Front Desk Receptionist

CONTACT

PROFESSIONAL PROFILE

EDUCATION

818-***-****

A dependable, dedicated, and enthusiastic office worker that performs administrative duties related to the disabilities service area and education component of Head Start, Early Head Start and Home-Based programs. Looking to apply my knowledge of office systems and procedures as a receptionist. Eager to join a new team of professionals and assist them in clerical duties which include the use of telephones, computers, and filing. Travelled to various Head Start/Early Head Start school sites and other locations associated with the program.

Manual Arts High School

Los Angeles, CA

June 1985

High School Diploma

ad3s73@r.postjobfree.com

Home Address

39960 Osprey Road

Murrieta, CA 92562

ADDITIONAL SKILLS

PROFESSIONAL EXPERIENCE

Excels in the use of computers, including Microsoft Office, Internet, and Email, to write reports, communicate and prepare program documentation.

Outstanding communication and interpersonal skills, including the ability to communicate orally and in writing.

Helpful, Friendly, and Accommodating demeanor

Languages

Bilingual in English and Spanish.

Disabilities Aide

Pacific Asian Consortium Employment, Los Angeles, CA January 1998 – Nov. 2023

Provided basic support and monitoring of children having or area at risk for specific physical and mental disabilities.

Reviewed and prepared disabilities referrals to be submitted to the Local Education Agencies (LEAs) and Regional Centers (RCs), including creating individual Disabilities Service Area (DSA) files for each referral.

Assisted with entering data into ChildPlus in the Disabilities Module which includes referrals, IEPs, IFSPs, and any other disabilities related information.

Participated in IEPs meetings and served as a translator (English and Spanish) to Spanish speaking families.

Assisted with timely staff and parent follow-ups as needed (e.g. making a phone call, sending follow-up emails, etc.).

Contacted site staff to arrange for space for IEP meetings to take place at the sites for LAUSD.

Assisted with reviewing children’s confidential disabilities files and central office files for disabilities related concerns.

Assisted Disabilities Manager in submitting referrals to the LEAs and RCs as needed.

Collaborated and assisted other service areas as needed.

Attended all assigned meetings and trainings as required by the program.

Other duties as assigned within the scope of the position.

AWARDS

Employee of the Month

2020

Professional Development

Empower Families

2023

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