Oanh “Erin” Ma

***** ******* ****** **.

Houston, TX 77047

832-***-****

ad3s6v@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a full-time management position in the medical field where I can utilize my knowledge and skills to further enhance my professional and personal growth while providing excellent support to my employer.

SKILLS

● Strong multi-tasking & problem-Solving

skills.

● Excellent leadership & office

management skills

● Excellent communication and personal

skills

● Self-starter

● Customer friendly telephone etiquette

● Experienced in MS Word, EXCEL,

PowerPoint, HIS/HQ, PHS, RIS-IC, HPF,

Athena, Active fax, EZ Reg, Right fax, EPIC,

● Letter of commendation from patients

and their families while at Methodist.

● Office Administration

● Customer relationship management.

● Administrative support.

● Manage schedules.

● Reminder calls.

● Follow up with patients.

● Patient health information access.

● Pre-operative review

● Clerical support.

● Documenting.

● Healthcare terminology

● Project organization.

WORK HISTORY

PARALEGAL 10/2022 TO 08/2023

John Buchmiller & Associates/Charlotte Christian Law LLC – Houston, TX

● I’m responsible for taking inbound calls for the office.

● Drafting legal documents.

● Checking on needed signatures from the client or the judge on the filed documents.

● Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.

● Conducted detailed client intakes and entered information into company database.

● Communicated with clients, opposing counsel, and court personnel to keep all parties informed on case updates.

SENIOR COORDINATOR, PATIENT SUPPORT SERVICES 11/2020 to 10/2022 BAYLOR COLLEGE OF MEDICINE, NEUROSURGERY

● Scheduled surgeries for three neurosurgeons.

● Obtaining medical clearances.

● Scheduling pre-operative appointments.

● Obtained prior authorizations for the patient’s imaging exams.

● Responsible for making sure that the FMLA documents were filled out in a timely manner.

● Updating the providers calendars with all the surgery cases, meetings, and on call schedules.

● Tracked records, filed documents, and maintained communication between clients and staff to manage office activities.

● Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

SURGERY SCHEDULER 05/2017 to 11/2020

CHI St. Lukes Hospital – Houston, TX

● Scheduled surgeries with the doctor’s offices.

● Ran reports to ensure that the cases have cleared financially, and that the authorization has been obtained.

● Researched doctor’s offices issues for conflict resolution. o Resolved scheduling conflicts to maintain high-quality patient services.

● Expertly managed planning, scheduling, and coordination of outpatient surgeries.

● Confirmed all cases with physicians’ offices to ensure that the procedure and the equipment that the surgeons needed would be available on the day of surgery.

● Scheduled the cases that we received on our faxes. DIAGONSTIC SCHEDULING SUPERVISOR 09/2012 to 01/2016 HOUSTON METHODIST SUGAR LAND – Sugar Land TX

● Managed a staff of 20 employees in all areas of scheduling, insurance verification, and patient registration.

● Resource for scheduling department staff, as well as for the patient care departments.

● Met with the department leads to address issues, performance improvements, and team building initiatives.

● Mentor staff on areas of improvement.

● Resolved patient complaints before that got escalated.

● Leadership roundings – met face to face with patients to ensure that their needs are being met.

● Communicated scheduling changes to the staff members and implemented proof of receipt to reduce errors.

● Provided coverage if we were short staffed.

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