Heidi Johnston

**** ******* *****

Orlando Florida, 32817

ad3s6n@r.postjobfree.com

Cell: 407-***-****

Objective- Advanced Medical Support/Administrative Support/Surgery Scheduling/H.A.S. Clerk/Patient Care Technician and Patient Care Attendant, Certified Medication Technician.

● Proficient in Microsoft Office Suite, Typing, CPRS, VISTA, OUTLOOK, VISTA WEB, 10 Key Calculator, Spreadsheets, Rightfax, Tracking Systems, HAS Training

● Excellent Typing and Filing Skills.

● Knowledge of Medical Terminology and Coding.

● Skilled in all phases of Inpatient and Outpatient Medical Field.

● Adhere to HIPPA, OSHA, JACHO, and OCCOA Standards.

● Excellent Communication, Customer Service, and Self -Motivating Skills.

● Dedicated, Great Team Player, adapts well to new environments, and works well under pressure.

● Great prioritizing to meet deadlines for action items.

● BLS /AED Certified: American Heart Association 2021-2023.

● Medication Technician Certified 2022.

● Twenty two years Licensed, trained, experienced in the Hospital and Medical Field. Department of Veterans Affairs

Lake Nona, Orlando VA

Orlando, Florida 32827

Hire date VA 5/08/2011-2018

Social Services & Administrative Support Integrated Health Services Program Support Assistant -

● Have had correspondence with outside vendors and providers, and local community Hospitals and agencies.

● Collected, maintained, distributed, filed all data reports, medical documentation, and billing records for VA- Medical Community based Programs.

● Established a monitoring system for tracking admissions, discharges, authorizations, through NON- VA purchased through Community health Programs.

● Communicated on a daily basis with numerous VA Staff, admitting personnel, Social Workers, Physicians, Pare-Professionals and Community Based Staff.

● Served between VA Medical Center liaisons community based agencies

● Obtained collected and reporting tracking information to support the program operations, including reports, productivity, and purchased d care tracking reports.

● Transmitted data to the section Chief, Program Coordinator, and Administrative Staff.

● Supported Fiscal Management, Technical operations and supported community care programs.

● Explore new methods to improve operations that would help cost effectiveness, and new ways to assist with budgeting, revenue, and contracts

● Gathered information involving preparation of report, and consolidated information from a wide variety of management documents.

● Experienced in insuring contracts with community resources, home health agencies, are verified Per-Diem rates and benefits under individual contracts.

● Performed a detailed analysis of termination of service, prepared and distributed summary reports to manage personnel.

● Determined cause of any discrepancies, and took the corrective action with excellent customer service skills to outside Community Based Programs.

● Maintained listing of veterans under current community based contracts and agreements.

● Provided and directed Veterans to information regarding Community based contracts and agreements

● Provided and directed Veterans to information regarding community resources, VA contracting programs and assisted with eligibility

● Maintained VA patient file copies of authorizations, contracts, referrals, and follow-up with provided agencies when informed was not sent in a timely manner.

● Management of Fund Control Points

● Processed bills for the HHA/Respite/ADHC Programs through Fee Basis, and packaged in a timely manner

(through VA policy) to avoid interest payments.

● Invoices have been received and audited for accuracy, and discrepancies are resolved in a timely manner with Vendors.

● Fund Control Budget is managed in a timely and accurate manner to ensure funds to support the HHA/RESPITE/and ADHC programs which are assigned.

● Informed Supervisor of all issues/complaints and concerns for the care programs.

● Batching claims ensuring the appropriate Fund Control Point and Obligation number is attached to the authorization from correct identification without mistakes.

● Assisted in tracking and monitoring the projected program cost through spreadsheets throughout the fiscal year.

● Corresponded and reviewed assisting the Supervisor to ensure proper action determined in a timely manner from incoming vendors.

● Have provided support with the Community Nursing Home Team and assisted with Authorizations and faxing to the correct vendors without mistakes in a timely and effective manner.

● Assisted the NIC Program Coordinator and supervisor, in making spreadsheets for the HHA/and Respite program, for proper tracking system for the program.

● All files, records, policies are maintained and organized to ensure current data is retrievable in a timely manner that is established from the supervisor and the program Coordinator.

● Served to back up for other program Support Assistant and Secretary of Social Work Services when needed.

● Have provided assistance for the Seamless Transition Team with assistance from moving to Lake Nona new campus.

● Answered Faxes, Phones, to cover the front desk, and provided great customer service.

● Prepared daily mail.

● Assisted to make appointments for Social Workers.

● Have made Appointments for Veterans and to change Dr's Appointments through the HAS Systems.

● Assisted to put in orders to make keys for the Seamless Transition Team and Supervisors.

● Made over 100 calls back to back for the Seamless Transition team during the process of transition for the new lake Nona Hospital in a timely and effective manner to ensure veterans of moving .

● Assisted Secretary with tracking system of BLS spreadsheet for Social Work Services.

● Staff relief for the Social Work Secretary when assisting on duties when on breaks or absent.

● Have had self motivation to the Social Work Team and Supervisors to be able to move me and throughout the VA System to be more viable to the team in assisting in other areas. Customer Service Experience-

● When filling in for PSA on leave for seamless Transition Team, have provided directions and information to Veterans with courteous and correct information.

● Provided new VA Hospital and clear direction on information for the DR's Transition to new Lake Nona Hospital.

● Demonstrates customer feedback through data and through familiar customer service standards related to service responsibilities with VA medical Center Hospital.

● Complies with all HIPPA and service medical standards related to service responsibilities with the VA medical center and Hospital.

● Provides correct information and directions to Veterans and assisting them in walking to their appointments if needing assistance in the halls of the ne Va Hospital in a courteous and friendly manner. Outcome is always positive feedback from veterans for the help.

● Provided courteous service to veterans who need assistance that come into the Social Work Suite, in need of direction as to who their Social worker is through the CPRS system in a friendly and timely manner.

● Have had positive feedback from Seamless Transition Supervisor and Team when assisting and positive accolades.

● Have had positive accolades and feedback from NIC Program Coordinator Joanne Iheze, for providing assistance to the team.

Department of Veterans Affairs 5/9/2011-4/2014

5201 Raymond ST.

Orlando FL. 32817

Nursing Assistant for the VA Community Living Center

● Skilled in VISTA, CPRS, and OUTLOOK, Vista Web

● Prioritized patients according to acuity, scheduling procedures, appointments, meetings, organized and maintained paper and electronic files, records, manuals, computer spreadsheets, word processing, database management, answered phones, took messages, transferred calls to the appropriate individuals. Entered notes on charts, CPRS, VISTA, records, composed, typed, and distributed meeting notes with routine correspondences, reports and paid invoices, ordered and dispensed supplies, ordered lab work for providers.

● Taken and distributed meeting notes for hand washing committee, wound care committee, and monthly IDT meetings.

● Patient Care Technician/CNA.

● Multiple Accolades and Blue Ribbon recognition from recipient's families and co-workers.

● Experienced in working with post World War Veterans and PTSD. Florida Hospital South 2002/2010

601 East Rollins Street

Orlando, Florida 32803

Health Unit Coordinator

● Skilled in all phases of the Inpatient /Outpatient medical field.

● Skilled in all phases of patient movement requiring case reviewing for Admission thru discharge planning

● Communicated verbally in writing proficiency, worked well under pressure, strong communication skills, excellent customer service skills, self motivated and a hard worker. Prioritized work and met deadlines, followed up on all assigned action items and completed authorizations, programmed invoices, filed, distributed data reports, medical documentation, and billed in a timely manner.

● Adapted to new and unusual work situations, with privacy and understanding of HIPAA law, protected data from unauthorized release or authorized deletion of data.

● Verified and updated patient demographics, insurance information, processed all emergency and non-emergency transfers to VA or private hospitals. I verified basic patient eligibility, co-pay and other pre-authorization requirements for specific coverage with Humana Tricare, or VA Medical Center shored agreements.

● Canceled patient’s appointments, consults, and rescheduled patients.

● Ordered lab work, verified Admitting orders, verified Discharge paperwork to patients, and put in Doctor’s orders in the System.

● Received both personal platitudes and accolades from theses above Health Care Organizations.

● Completed authorizations in Cerner, programmed invoices, filed, distributed data reports, medical documentation, and billed in a timely manner.

● Worked personally with patients to complete Release of Information (RIO) forms.

● Adhered to confidential charts, rules, regulations and privacy acts such as HIPAA, OSHA, JACHO, and OCCA standards.

● Experienced with equipment such as fax machines, copiers, printers, phone systems, use of computer spreadsheets, word processing, data input, 10 key calculator, type 40 wpm, and knowledge in Cerner computer systems.

● Knowledge in administrative and clerical assisting, utilized Cerner database, Vista, Microsoft Word.

Florida Hospital South 2002/2010

601 East Rollins Street

Orlando, Florida 32803

Health Unit Coordinator Emergency Room

● Skilled in all phases of the Inpatient /Outpatient medical field.

● Skilled in all phases of patient movement requiring case reviewing for Admission thru Discharge Planning.

● Communicated verbally in writing proficiency, worked well under pressure, strong communication skills, excellent customer service skills, self motivated and a hard worker. Prioritized work and met deadlines, followed up on all assigned action items and completed authorizations, programmed invoices, filed, distributed data reports, medical documentation, and billed in a timely manner.

● Adapted to new and unusual work situations, with privacy and understanding of HIPAA law, protected data from unauthorized release or authorized deletion of data.

● Verified and updated patient demographics, insurance information, processed all emergency and non-emergency transfers to VA or private hospitals. I verified basic patient eligibility, co-pay and other pre-authorization requirements for specific coverage with Humana Tricare, or VA Medical Center shored agreements.

● Canceled patient’s appointments, consults, and rescheduled patients.

● Ordered lab work, verified Admitting orders, verified Discharge paperwork to patients, and put in Doctor’s orders in Cerner System.

● Received both personal platitudes and accolades from theses above Health Care Organizations.

● Completed authorizations in Cerner, programmed invoices, filed, distributed data reports, medical documentation, and billed in a timely manner.

● Worked personally with patients to complete Release of Information (RIO) forms.

● Adhered to confidential charts, rules, regulations and privacy acts such as HIPAA, OSHA, JACHO, and OCCA standards.

● Experienced with equipment such as fax machines, copiers, printers, phone systems, use of computer spreadsheets, word processing, data input, 10 key calculator, type 40 wpm, and knowledge in Cerner computer systems.

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