True strategic business partner, consistently championing positive change, empowering teams & leveraging operations through visionary and servant leadership to achieve remarkable outcomes and lasting transformation. Extensive unique blend of operations management and human resource expertise instrumental in fostering revitalized visions, unprecedented growth, robust engagement, and enduring results. Dedicated and passionate toward empowering individuals, teams, and organizations to achieve their goals. C M

CHERIE MCLAUGHLIN

Olympia, WA 98501 360-***-****

www.linkedin.com/in/cherie-

mclaughlin

WORK E X P E R I E N C E

ad3s6l@r.postjobfree.com

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C H I E F P E O P L E O F F I C E R / C H I E F O P E R A T I N G O F F I C E R VICE PRESIDENT OF CLAIMS

Employer Resources Northwest / Tumwater, WA / 2012 - 2024 Leveraged opportunity as VP to help transform the company into the leading Retrospective Rating Third Party Administrator in Washington state by prioritizing staff development, building strong department cultures, and implementing innovative technical strategies that delivered unprecedented growth, substantial revenue increases, client retention, and cost savings. Revitalized company's reputation, attracting and retaining top talent while positioning it for future growth and success earning South Puget Sound Business Journal's 'Washington Best Workplaces 2020' award.

• Engineered comprehensive strategic plan driving and contributing to 250% business growth and securing largest national association client as direct result of exemplary performance and strategic metric driven operations.

• Achieved remarkable client retention with less than .5% attrition and 4.7/5 customer ratings for over ten years through unique mentorship, training, and employee growth initiatives.

• Spearheaded operational change management strategies fostering company-wide growth and consistently achieved historic retrospective rating refunds of increases over $1 million.

• Tripled company staff during tenure: Department grew from 8 to 34 staff and five positions.

• Pioneered initiatives bolstering employee engagement, talent development, and succession planning resulting in resilient and agile workforce with promotional opportunities improving retention.

• Reduced time to hire 200% and reduced attrition to less than 10% over ten years through multi-faceted attraction/retention program.

• Constructed performance management system attaining exponential reduction of client losses and enabling remote work program prior to covid resulting in efficient organization wide remote work transition post covid.

• Carried organization through major organizational change initiatives including reorganization realizing less than .02% employee attrition.

• Coached and mentored leaders into new roles and responsibilities utilizing strategies aligned with business vision to streamline succession plan.

• Established collaboration across departments resulting in 100% increase in efficient and effective delivery of business consulting plans.

• Integrated MDGuidelines and AMA Guides literature & benchmarking bolstering quality and performance securing contract with largest national retrospective rating group adding $1.5 million in annual revenue. P R O F E S S I ONAL S UMMARY

W O R K E X P E R I E N C E

E D U C A T I O N

S K I L L S

tt D I V E R S I T Y, E Q U I T Y, & I N C L U S I O N RETRO COORDINATOR

Approach Management Services / Lacey, WA / 2009 - 2012 Transformed client worker's compensation programs through gap analysis, metric driven strategy, and consulting efforts aiding business executives to achieve previously unrealized results in worker's compensation and risk management programs. Reduced client loss ratios over 30% resulting in A-Team outperforming Dream Team for the first time in history and earning a promotion offer to manage a retro group.

• Consulted with business executives conducting gap analyses, creating strategic plans to achieve vision, and navigating clients through change management strategies reduce program losses by 30%.

• Created and delivered comprehensive client onboarding and education program consistently earning 5/5 customer satisfaction.

• Analyze complex data, identify trends to provide insights and recommendations for improving retro claim management strategies.

• Strategically leveraged use of MDGuidelines and The AMA Guides to Disease & Injury Causation to substantially decrease claim durations.

• Created comprehensive return to work and risk management programs for clients. CHIEF EXECUTIVE OFFICER

Veracity Vocational Consulting / Lacey, WA / 2006 - 2009 Grew small sole proprietorship vocational firm into an LLC of 15 employees through strategic marketing & branding efforts. Secured growth from $200,000 to $2 million over three years becoming the fastest growing vocational firm in Washington state. Managed all business and human resource operations.

• Built successful vocational consulting firm specializing in disability management, vocational rehabilitation, and business consulting/development for worker’s compensation.

• Generated organizational development strategy achieving 10X increase in revenue over three years.

• Designed comprehensive onboarding and training program achieving exemplary quality metrics resulting in securing largest TPA market share referral base in the State.

• Constructed comprehensive performance management system aligning employee goals and objectives with strategic business initiatives ensuring continuous improvement and accountability. University of Massachusetts 2012—Master of Science Human Resources Graduate Certificate Organizational Leadership, GPA 3.9 Eastern Washington University 1997—Bachelor of Arts Clinical Psychology GPA 3.8, President Psi Chi 1997

• Leadership • Systems Thinking • Strategic Planning • Operations Management • Human Resources • Change Management

• Performance Management • Collaboration • Business Planning • Employee Engagement • Organizational Structure

• Strategic Vision • Organizational Leadership • Worker’s Compensation • Claims Management Volunteer

Unleash Empathy / Portland, OR / 2023 - 2024

Provided strategic guidance and oversight to a nonprofit organization dedicated to promoting empathy, compassion, and social justice. Lest fundraising Initiatives generating over $100,000 In donations enabling the organization to expand Its programs. and reach.

Provided strategic guidance and oversight to a nonprofit organization dedicated to promoting empathy, compassion, and social justice.

- Led fundraising initiatives that generated over $100,000 in donations, enabling the organization to expand its programs and reach.

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