David J Danens *** Tyler Ave Ogden, UT 801-***-**** ad3s6c@r.postjobfree.com

Information Technology

Possessing a robust technical and methodical sharpness, along with a natural talent for analyzing, coordinating, and synthesizing data. A proficient communicator, capable of providing leadership within teams and fostering positive, cohesive relationships across all staff levels. An ambitious initiative-taker, eagerly seeking firsthand experience in an organization that values creativity and innovation.

Displays consultative leadership qualities, incorporating proven concepts of technology consolidation with a focus on infrastructure reliability. Additionally, excels in ensuring effective and reliable business operations, coupled with the exploration of emerging technology platforms.

Demonstrated Expertise

Windows Server Administration (2008-2019) Analytical & Complex Problem Resolution

Windows Operating Systems Windows Operating Systems (98 through 10)

Microsoft Office 365 Linux and Apple OS

Cisco, Nokia and Alcatel Switch and Router Administration as well as various VOIP Switches

Education / Certifications

A.A.S., Electronics Technology/ – Heald School of Technology, Rancho Cordova, CA, 1993

Troubleshooting, Maintenance of PCs & Compatibles – Heald School of Technology 1998

Information Technology/ – Western Governors University, Salt Lake City, UT, 2015

Additional Certifications:

Network + Certification: COMP001006724348

A+ Certification

HP Completed September

Dell Certification Completed November

Security + Completed February

Current Clearance Level: Secret

Professional Experience

Information Systems Technical Analyst 2 Northrop Grumman, Corinne, UT 9/2022 to Current

In the Space Systems manufacturing environment, I provide crucial support to the Facilities Engineering department. Acting as a liaison between IT and Facilities Engineering, I ensure seamless collaboration for critical operations. I serve as a key administrator for the department's Windows-based ThingWorx and Kepware servers. Collaborating with IT technical staff, I assess immediate and long-term requirements, identifying potential software and hardware conflicts for refreshed process controllers and PLCs. Conducting thorough analytical assessments, I prepare software and hardware systems for deployment, aligning with manufacturing and automation objectives. Proactively addressing technical issues, taking the lead in resolving system failures and offer technical assistance to rectify challenges related to IT trouble and software compatibility issues. Additionally, management of Windows Servers. Established a SharePoint page with links to common helpdesk troubleshooting and forms needed for various service requirements.

PC Desktop Network Support 3 Northrop Grumman, Corinne, UT 9/2020 to 9/2022

Responsible for a wide range of Information Technology (IT) and Network Infrastructure duties, including management of Windows Servers, Windows desktop OS, Office 365 Suite, DNS, DHCP, Active Directory, LADP, and file server permissions. Oversee network printer administration services and contribute to administrative and documentation efforts for MS SharePoint sites in alignment with business operations. Lead significant initiatives for upgrading desktop and laptop computers to ensure compatibility and resolve issues. Collaborate closely with Northrup management staff to analyze daily and long-term requirements, identifying potential software and hardware conflicts in the context of system refreshments.

Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.

Document and submit problem resolutions to the knowledge database to assist other Help Desk personnel with problem resolutions.

Customer Solutions Engineer Motorola Solutions, West Valley, UT 03/2020 to 09/2020

Offering front desk application support for FLEX CAD Software (Spillman) with expertise in Level 1 helpdesk assistance to address and resolve application issues. Proficient in effectively debugging code using various software tools, including VIM. Maintained Agency Windows and Linux Servers hosting the application and its interfaces. Ensure data integrity through regular backups and implement patch updates in compliance with State and Agency specifications for NIBRS, IBR, and State-link processes.

PC Desktop/Network Support Lead Future Tech Enterprises (for Northrop Grumman), Corinne, UT 01/2020 to 03/2020

Lead Technician at Corinne, Utah Northrup Grumman facility, providing comprehensive IT support and desktop services. Spearheaded administrative efforts for MS SharePoint sites critical to client agency operations. Managed a team of 6 technicians, overseeing anti-virus installations and authoring deployment procedures. Led large-scale initiatives for MS Windows 10 upgrades and collaborated on ServiceNow ticket tracking. Analyzed daily requirements, prioritizing tasks for junior staff, and conducted assessments for software and hardware deployment. Resolved system failures, provided technical assistance, and mentored junior technicians in MS Windows 10 upgrades. Developed scripts, policies, and daily reports for senior leadership, contributing to efficient deployment processes.

Assistant Project Manager Internal Revenue Service, Ogden, UT 04/2019 to 01/2020

Assistant Project Manager at a federal government contractor specializing in IT support for the IRS. Led a team of 68 personnel, managing administrative tasks and MS SharePoint sites. Authored deployment procedures, spearheaded large-scale upgrades, and collaborated on documentation updates. Analyzed requirements, assigned priorities, and addressed technical issues. Supervised hardware life cycle management, ensuring compliance with policies and regulations. Provided guidance on Windows 10 upgrades, wrote scripts for technicians, and delivered daily reports to senior leadership. Conducted data analyses, facilitating on-time delivery of 30,000+ computers.

Desktop Support Technician Huntsman Cancer Institute, Salt Lake City, UT 12/2017 to 04/2019

As a Computer Support Technician at a cancer research and hospital facility, I managed 3K+ computers and IT systems. Leading a team of six, I oversaw MS Windows 10 systems, conducted repairs, and performed diagnostic inspections. Executed MS Windows 10 upgrades using SCCM and Active Directory. In leadership roles, I coordinated software upgrades, established MS SharePoint functionality, collaborated on server replacements, and analyzed software compatibility. Additionally, I devised user and help desk policies, planned system tests, and responded to daily help desk requests. Contributed to a 65% reduction in minor issue trouble tickets through standardized guides and manuals.

Network Operations Technician Utopia Fiber, Murray, UT 03/2017 to 12/2017

As a network operations technician at a regional fiber provider, I supported training and daily operations of technical personnel. Managed the installation, maintenance, and support for IT networks and telecommunication systems for corporate clients. Conducted maintenance and diagnostic testing of Cisco, Nokia and Alcatel routers switches utilizing VLAN expertise to assist clients in system setup and maintenance. Executed upgrades on existing network infrastructure at key distribution sites and analyzed equipment connections using Wireshark to identify and resolve intrusions. I also analyzed the needs of clients with recommendations utilizing best practices for services and technical support. Monitored advanced fiber-optic networks closely, created technical documentation for each customer site.

Service Assurance Technician II Integra Telecom/Electric Lightwave, Salt Lake City, UT 06/2013 to 03/2017

Service Assurance Technician II at a national telecommunications company, providing technical support for T1, POTS, DSL, and related systems with expertise in Santera and Cisco hardware. Used Wireshark and network tools to identify and block intrusions. Conducted laptop/desktop upgrades and analyzed customer needs for optimal fiber-optic terminal configurations. Created technical designs for field technicians, maintained historical databases, and inspected documentation to validate installations and identify errors. Collaborated with remote clients and manufacturers, generating reports and leading meetings to propose policy changes. Advised field technicians on equipment compatibility.

Electronics Field Installation Technician CubiScan, Inc., Farmington, UT 01/2012 to 06/2013 Field Installation Technician for a Worldwide dimensioning and weighing equipment provider. Installed and maintained barcode scanners, weight systems, and automated systems for Logistics companies. Conducted diagnostic evaluations and repairs for UDS Scan Tunnels, 8020 framework equipment, and SICK 490 laser barcode scanners. Collaborated with the engineering team to develop installation procedures and testing methodologies for new hardware configurations. Managed testing and certification of complex Logistics systems. Conducted inspections for new equipment installations, created reports, and developed technical documentation for future operations. Utilized automated records systems for historical data retrieval. Addressed support requests to determine the cause of system outages and faults, collaborating with equipment vendors for resolutions.

Telecommunications Translations Specialist II Apex Systems (for Windstream Communications), Greenville, SC 09/2011 to 12/2012

Central Office Switch Translations Specialist II for a 4-month contract with a national telecommunications and IT provider. Utilized Sonus, Broadsoft, Sylantro, and Lucent systems to resolve issues with switches and routers. Led field technician teams in system diagnostics and validations, ensuring compliance with technical specifications. Coordinated equipment delivery, implemented testing systems for remote diagnostics, and utilized databases for record-keeping and research. Participated in client meetings to discuss service improvements and contributed to policy updates. Reviewed contract terms to ensure service operations met expectations.

Telecom T1 Repair Supervisor MetTel Inc., Salt Lake City, UT 07/2010 to 10/2011

Support Supervisor for a national IT and Telecommunications service provider. Managed a team of five technical personnel, overseeing maintenance and upgrades for diverse business subscribers using Broadsoft, Centrex, T1, DSL, and Plain Old Telephone Service. Guided field technician teams in diagnostics, evaluations, and validations to ensure compliance with technical specifications. Coordinated IT equipment delivery for system functionality, led remote diagnostics implementation, and used electronic databases for record-keeping and research. Contributed to meetings on service improvements, developed reports, and reviewed contract terms for compliance.

Service Consultant/SL-100 PBX Administrator Bell South (For Bank of America Corporation), Charlotte, NC 02/2007 to 11/2009

Contracted by Bell South/AT&T to administer Bank of America's corporate phone systems, including Nortel SL-100 and Meridian. Led the cutover of 45,000 circuits to Cisco Call Manager.

Project Engineer/Telecommunications Analyst A. Teichert & Son, Sacramento, CA 05/2001 to 02/2007

Key Accomplishments: Engineered solutions for petroleum equipment design and installation within the Mobile Equipment Division. Designed and maintained AGT & UST fuel stations and repair shops, negotiating purchases and maintenance agreements. Managed parts and equipment procurement for construction projects, overseeing contractors, ensuring safety compliance, and obtaining permits. Ensured environmental compliance, handling permitting, testing, storage, and disposal of hazardous materials.

Telecommunications Responsibilities were to manage, plan, and design voice services for all company locations. Administered Nortel PBX Meridian systems and Norstar Key systems. Conducted end-user training on telecommunications equipment. Addressed users' questions and issues, administered the corporate Octel voice mail system, and performed telephone and voicemail adds, moves, and changes. Participated in new installations, oversaw PBX performance and security, and negotiated contracts with service providers and maintenance agreements.

Telecommunications Specialist II Valley Media Corporation, Woodland, CA 06/1998 to 05/2001

Managed second-level administration and support for all corporate Nortel and Siemens phone systems, including Companion wireless phone system, Meridian voice mail, and Siemens phone-mail system. Oversaw installation and support for WAN services, encompassing Frame Relay, T1, DSO through OC192 circuits, inside and outside cable plants, Polycom Video Conferencing network, and audio/video equipment support. Led strategic planning and documentation efforts. Reviewed detailed billing information with local and long-distance carriers, ensuring accurate charges based on contractual agreements. Managed inside and outside plant cabling.

Technology Proficiencies

Operating Systems: Linux, Mac OS X, Windows

Windows Server: 2008 through 2019

FileZilla: File server permissions administration

General Software: MS Office 365, AutoCAD 2023, VMI, ServiceNow, Remedy

Router and Switch Hardware: Cisco, Nokia, Alcatel

Experience with Network monitoring tools such as SolarWinds

Experience with remote administration.

Experience with PowerShell scripting

Experience with zero and/or thin client devices

Experience in Active Directory configuring user and computer accounts. (Microsoft Configuration Manager)

Active Secret security clearance

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