Operations Support Air Export

JAMAAL MATHIS

******.********@*****.*** Phone: 678-***-****

WORK EXPERIENCE

Domestic Agent, Salary: $50K/yr Apr 2023 - Present

Cavalier Logistics College Park, GA

Responsible for freight and cargo import and export operations support; retrieved freight and shipments from airports

Produced and created bills and invoices; bid on shipments; prepared import and export documentation; assigned and routed trucks; dispatched shipments; updated shipment status

Directed ground crews in the loading and unloading of freight and cargo shipments

Handled and resolved customer inquiries about shipping status, shipping options, and logistics

Contacted truckers for status of shipments and delivery; informed customers of changes

Monitored all inbound connections and communicate

Air Export Coordinator, Salary: $53K/yr Jul 2021 – Mar 2023

DSV Air and Sea College Park, GA

Responsible for air and ocean import and export operations support

Handled and resolved customer inquiries about shipping status, shipping options, and logistics

Coordinated domestic/international freight logistics for Air France including remote shipments

Developed routings for export cargo; tracked document distribution with assigned agent

Produced and created bills and invoices of lading; prepared export documentation for air, OTR, and gateway; assigned carriers and dispatched shipments; updated shipment status

Forwarded client-related quality and service issues to the appropriate manager for resolution

Negotiated with carriers on space and rates for shipping; processed rates and supply clear quotes to customers, agents, and vendors

Ensured compliance with IATA and GE

Air Export Coordinator, Salary: $20/hr Jul 2018 – Jun 2021

DB Schenker College Park, GA

Responsible for air export operations support, aircraft on ground, and tracking cargo

Handled and resolved customer inquiries about shipping status, shipping options, and logistics

Coordinated domestic/international freight logistics for Air France including remote shipments

Developed routings for export cargo; tracked document distribution with assigned agent

Produced and created bills and invoices of lading; prepared export documentation for air, OTR, and gateway; assigned carriers and dispatched shipments; updated shipment status

Forwarded client-related quality and service issues to the appropriate manager for resolution

Negotiated with carriers on space and rates for shipping; processed rates and supply clear quotes to customers, agents, and vendors

Ensured compliance with IATA and GE

Inventory Specialist, Salary: $17/hr Jan 2018 – Jul 2018

General Produce Conley GA

Performed cycle counts to review inventory accuracy and ensure proper stock level maintained

Identified and reviewed inventory discrepancies; worked with quality control and other departments to resolve; provided recommendations to mitigate recurring discrepancies

Processed inventory adjustments; procured produce, merchandise, and supplies as needed

Inspected all products and identified products to return or dispose; inspected items returned by customers; resolved customers’ issues and concerns with products returned

Analyzed invoices and shipping information; contacted companies for delayed/incorrect shipping actions; monitored status of shipments to ensure on time delivery or receiving

Coordinated the inventory levels of items repacked for sales; assisted in receiving inbound products and selected products/materials for repacking

Ordered stock and materials from supplies to meet customer demand; avoided stock shortages without stockpiling surplus inventory

Used equipment to move products; organized storage capacity to maximize efficiency

Security Guard Supervisor, Salary: $14/hr Jan 2016 – Jan 2018

Allied Barton, XPO Logistics Conley, GA

Answered calls and forwarded to the appropriate department; recorded/documented messages to deliver to unavailable parties

Monitored security cameras; conducted regular and random patrols for safety and security

Investigated disturbances and responded to incidents and critical situations; documented incidents and contacted law enforcement personnel to escalate crises

Operated surveillance devices to screen individuals entering the facility; verified identification prior to granting individuals access to warehouse and facilities

Reviewed and verified orders ready for shipment; documented and logged shipments leaving the warehouse; ensured shipments were inspected prior to shipment IAW guidelines

Reviewed orders and verified invoice upon receipt of shipment; signed and accepted deliveries

Resolved and answered guests’ issues concerning shipments, deliveries, and facility entrance

Trained security officers on proper safety and security procedures and policies

EDUCATION

Bachelor of Science, Business Administration, Georgia Military College, 125 Hrs Completed

Bachelor of Science, Marketing, Fort Valley State University, 79 Hrs Completed

CERTIFICATIONS & LICENSES

Dangerous Good (DG) Certification, 2021

REFERENCES

Sam Bennett, Manager Allied Universal Phone: 678–923–3193

Shakara Stiggons, Manager General Produce Phone: 404–316–5330

Cheryl Miller, Supervisor DB Schenker Phone: 347-***-****

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