RYAN THOMAS

Houston, TX *****

832-***-**** - ad3s57@r.postjobfree.com

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/ryanthomas93

PROFESSIONAL SUMMARY

Highly motivated and results-driven business analyst with 7 years of expertise in analyzing business requirements, configuring ServiceNow modules, and delivering efficient solutions. A detail-oriented team player with strong organizational skills seeking a challenging position to leverage their in-depth knowledge and contribute to the success of organizations through effective implementation and optimization. SKILLS

ServiceNow platform configuration

and administration

Business process analysis and

optimization

Requirements gathering and

documentation

Incident, problem, change, and service

catalog management

ServiceNow ITSM, ITBM, and ITOM

modules

ServiceNow reporting and analytics

Stakeholder collaboration and

communication

Problem-solving and critical thinking

SWOT Analysis

Microsoft Office Suite

Presentations and Decks

Atlassian JIRA

WORK HISTORY

07/2023 to 10/2023 Business Analyst / Scrum Master U.S. Department Of Commerce (Conviso) – Remote

Led daily Scrum ceremonies, including stand-up meetings, sprint plannings, and sprint review.

Assisted in backlog management by creating and grooming user stories and ensuring that they met the Definition of Ready (DoR). Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Streamlined and optimized workflow and communication by implementing Agile frameworks.

Managed product backlog and supported Scrum framework for monthly sprint releases.

Managed work and project responsibilities by assigning tasks to internal individuals and external teams.

Wrote, updated and maintained project documentation. Worked closely with the Product Owner and development team to prioritize tasks and ensure the backlog was up-to-date.

Facilitated effective communication within the team and ensured that team members understood their roles and responsibilities. Collaborated with team members to remove impediments and fostered a culture of continuous improvement.

01/2022 to 07/2023 Business Analyst /Project Coordinator MUFG Union Bank – New York, NY

Collaborated with stakeholders to define project objectives and criteria. Performed gap analysis to identify areas of improvement. Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Helped manage team of over 12 workers to finish strong on projects which helped meet deadlines, as well as cut costs.

Conducted interviews with key business users to collect information on business processes and user requirements.

Generated business intelligence reports to inform strategic decision-making. Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Surveyed clients to ascertain requirements and expectations for product. Executed analysis of risks and identified risk mitigation strategies. Collaborated with stakeholders to identify business needs and data sources. Used ServiceNow to develop customized reports, summarize, and present data in visually appealing formats.

Provided technical support for troubleshooting analytics and reporting issues. Participated in SAP implementation projects, collaborating with IT and business stakeholders to define requirements, configure systems, and perform user acceptance testing.

Designed and developed data pipelines using Jira Confluence to acquire, clean and process data.

Assisted in the implementation of cloud computing solutions, ensuring successful migration, and integration of applications and data. Created ServiceNow dashboards to monitor and track key performance indicators. 08/2016 to 05/2021 Business Analyst

Total Safety Inc – Houston, TX

Created detailed reports from analytical research for review by development team. Worked one-on-one with clients to improve CCSM monitoring systems specifications, which led to increased sales by 10%. Researched competitors to build report of rising trends in industrial markets. Assisted sales departments and administrative staff to improve client satisfaction. Identified opportunities that were profitable. Assessed market demands to determine value, executed purchases based on collected data which resulted in increasing sales by 25%.

Added value by implementing sales proposal process that factored in supply, pricing, and safety systems that were superior to our competitors, thus improving sales by 25%

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Surveyed clients to ascertain requirements and expectations for product. Drafted reports on company financial metrics to assess successes and account for deficiencies.

Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Conducted interviews with key business users to collect information on business processes and user requirements.

EDUCATION

Expected in 2024 No Degree: Process Technology

San Jacinto College District - Houston, TX

CERTIFICATIONS

• Scrum Foundation Professional Certificate

• Oracle Autonomous Database Cloud Certified Specialist

• Project Management Essentials Certified

• How to Write Software Documentation

• Azure Administration Essential Training

• How to Perform Business Analysis in a Virtual Environment

• Data Literacy Essentials

• Business Analysis Foundations

• Agile at Work: Building Your Agile Team

Contact this candidate