Advanced Medical Scheduler/Referral Coordinator

Stephanie Olheiser

**** ******** ** *.

Salem, OR 97302

503-***-****

************@*****.***

Qualifications:

Multi-task Oriented Self-motivated

Professional & Courteous Problem Solving

Interpersonal Communication Skills Team Oriented

Education / Certifications:

Jun 2002 – SK-Online High School Diploma

Jul 2019 - NAHAM – Certified Healthcare Access Associate (CHAA) Skills:

Customer Service / Administrative

Ability to be empathetic with customer – Enthusiastic and friendly in person and over the phone – Confidently resolve patient issues quickly and efficiently – Respectful and empathetic to all patients and coworkers – Strong work ethic – Advanced keyboarding and 10 key skills – Efficiently work in teams or alone – Capability to communicate effectively, both verbally and in writing Medical Scheduling / Caregiving

EPIC and NextGen (EMR) trained – Familiarity dealing with patients and providers – Advanced medical terminology knowledge – Medical facility scheduling abilities – Optimal organizational skills – Confidently take direction and respond with correct information on a consistent basis – Accurately keep records – Ability to coordinate multiple priorities and concerns while working in a busy, multidisciplinary setting – Practicing HIPAA laws for many years – Knowledgeable regarding wound care – Trained by Hospice nurses in medication dispensing – Answer multi-line telephone – Process incoming referrals Work History:

Apr 2023 – Jan 2024 Salem Sleep Medicine – Referral Coordinator Salem, OR Apr 2022 – Feb 2023 Silver Falls Dermatology – Medical Scheduler Salem, OR Dec 2020 – Sep 2022 NW Senior & Disability Services – Caregiver Dallas, OR Apr 2017 – Feb 2020 Salem Health – Patient Access Specialist I Salem, OR Jan 2015 – Feb 2017 Seterus, Inc. – Delinquency Specialist Salem, OR Dec 2008 – Mar 2010 Professional Credit Service – Debt Collector Salem, OR Jan 2006 – Nov 2008 Sierra Property Mgmt – Property/Office Manager Silverton, OR Jun 2004 – Dec 2005 Valley Credit Service – Assistant Manager Salem, OR Jun 2003 – May 2004 Willamette Valley Vineyards – Administrative Asst Turner, OR May 1998 – Aug 2003 Walery’s Pizza – Front Counter/Bartender Salem, OR

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