Maya Ross

Customer service representative

Clairton, PA 15025

ad3s4i@r.postjobfree.com

+1-412-***-****

My objective is to provide an excellent quality of work ethic in any profession I am in. I am hardworking, professional, and eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Also resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Authorized to work in the US for any employer

Work Experience

Landscape Laborer

John Henry's Landscaping - Pittsburgh, PA

January 2020 to June 2023

• Contact customers via phone, text, and email for scheduling and booking jobs, answer incoming correspondence as well as negotiate appropriate pricing for customer requests

• Also I address and deescalate customer complaints and concerns and take appropriate action when needed via filing complaints and correcting any errors made by staff

• Do in person, phone, text and email pricing quotes

• Keep records of work orders and sales receipts, and staff and customer complaints

• Send and receive invoices for residential and commercial clients

• I also do physical labor for a variety of work order types, mowing, hedges, trimming, tree removal and hauling

Collections Specialist

Cardworks Services - Pittsburgh, PA

November 2017 to March 2019

• Contacted delinquent account holders by telephone (automated dialer, manual calls) or in writing to request a payment

• Provided information and counseling to cardholders about obligations & benefits of bringing the account(s) current

• Accepted satisfactory payment arrangements; and updated account information on the appropriate system

• Exercised independent judgment within the framework of established policy to resolve problems regarding a cardholder’s account

Data Entry Clerk/ File clerk

Citizens Bank - Pittsburgh, PA

September 2016 to November 2016

Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Compiled, sorted and verified the accuracy of data before it was entered. Located and corrected data entry errors, or reported them to supervisors. Compared data with source documents, or re-entered data in verification format to detect errors. Maintained logs of activities

Financial services consultant/ online banking

PNC Bank - Pittsburgh, PA

January 2014 to February 2016

My duties as an online specialist included problem and resolution solving for customers or co-workers, educating customers about our company's products and services, and making suggestions to customers that would make doing business more helpful and easier with the company. My department also answered questions regarding procedures for fellow co- workers and addressed any customer concerns. Also I was responsible for updating customer records when necessary, account maintenance, and also product changes for customers when requested, and transferred calls to appropriate departments when necessary.

File clerk

BCJ management - Pittsburgh, PA

July 2013 to November 2013

Filed and maintained documents, and records.

Copied and mailed documents.

Heard and resolved complaints from the public.

Performed administrative tasks and scheduled appointments. Provided information about establishment, including locations of departments, or offices, and employees within the office or location.

Kept a current record of staff members' whereabouts and availability. organized tenants files, and filed tenant files.

Assistant Manager

Fredricks soul food, Brian Vanduezen - Pittsburgh, PA June 2012 to October 2012

assistant manager and shift manager my responsibilities included handling all incoming and outgoing calls and overseer of all employees and their work ethic Education

High school or equivalent

Pa Learners Online Regional Cyber Cs - Pittsburgh, PA September 2009 to June 2012

Skills

• Data Entry (4 years)

• Customer Service Skills (5 years)

• Customer support

• Negotiation

• Cold Calling

• Sales

• Assistant Manager Experience

• Mowing

• Lawn Care

• Landscape Maintenance

• Masonry

• Construction

• Groundskeeping

• Snow Plowing

• Hardscape

• Gardening

• Tree trimming

• Landscaping

• Irrigation

• Mechanical knowledge

Certifications and Licenses

Driver's License

Additional Information

SKILLS

• Typing skills 35-45 words per minute

• Experience using multiple computer software systems, Microsoft Excel, Outlook ect.

• Strong verbal and written communication skills

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