Tabitha McCloud

Omaha, NE *****

ad3s3i@r.postjobfree.com

+1-402-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Manager

Scooter's Coffee - Omaha, NE

August 2023 to Present

In my position I provide happy face to face customer service with our customers, I place truck orders, count inventory, find and train employees for the fast pace of the coffee industry, I lead a strong team, I create a fun and exciting environment for my staff. I maintain a clean environment and keep all my staff updated with the newest products and materials for their everyday tasks. General Manager

Dunkin Donuts - Omaha, NE

January 2023 to August 2023

I started as a shift lead, assisting customers, making drinks, cooking food, all with very little to no training. I taught myself all areas of the company simply by watching other’s work including the baking process for the donuts. I developed a close bond with all my coworkers and the customers, with this came an award from nextdoor app indicating that we were the neighborhood fave of 2023. Delivery Driver

Domino's - Omaha, NE

April 2022 to January 2023

I started as a delivery driver and the customers preferred delivery driver, I quickly became a shift lead for the delivery drivers, when there was down time I took it upon myself to learn all the other areas of the store from cutting the pizzas and boxing the up to stretching the dough and topping the pizzas. Fraud Analyst

LinkedIn - Omaha, NE

April 2021 to August 2022

This was a contracted job and the contract is ending. I reviewed incoming jobs to insure they fight policy and guidelines. Also made sure acts were not hacked or created maliciously to obtain peoples personal information.

Mail Processor

Genpact - Omaha, NE

October 2019 to April 2021

Open and sort priority mail

Sort and key in checks

Scan all required documents that have come in that day. Train new hires on all the above

Data Analyst

Mutual of Omaha - Omaha, NE

June 2019 to October 2019

I created and or updated accounts for new insurance producer. This job was through Remedy Staffing.

Loan Advisor

Nelnet - Omaha, NE

October 2018 to June 2019

Advice to people with student loans, take payments for current loans, help people with accounts and possible benefits for their accounts.

Dog Groomer

Petco - Omaha, NE

July 2018 to September 2018

Bathe and groom dogs

check the dogs in for their appointments

Fraud Specialist

PayPal - La Vista, NE

March 2016 to April 2018

• I took inbound calls on accounts that had been compromised.

• I helped account holders to rescuer their accounts and refund money when there was true fraud found on the account.

• While there I also limited accounts for breach of policy violation. Front Desk Receptionist

Best Western Kelly Inn - Omaha, NE

March 2015 to March 2016

• Answer phones

• Make and/or alter reservations

• Greet people always happily and friendly

• Make sure situations do not escalate and that the guests are happy and content

• Book meeting rooms as needed

• Make guest feel as much as home as possible

Day Service Coordinator

VODEC - Omaha, NE

July 2013 to January 2014

• Managed Adults with mental health disabilities varying from Autism, Down Syndrome, Bi-Polar, etc

• Managing several staff to insure that shifts were covered so intervention hours were met

• Attending many meetings

• Insuring that the state of Nebraska was happy with the care and growth our individuals were receiving. Direct Support Professional, Manager of the Vocational Program Integrated Life Choices - Omaha, NE

July 2012 to July 2013

• Managed Adults with mental health disabilities varying from Autism, Down Syndrome, Bi-Polar, etc

• Running programs approved by the State of Nebraska

• Managing and running crafts shows/booths for the individuals to be able to sell the products they created

In six months received a promotion to Manager of the Vocational Program, the responsibilities where:

• Managing several staff to insure that shifts were covered so intervention hours were met

• Attending many meetings

• Insuring that the state of Nebraska was happy with the care and growth our individuals were receiving. Sales Retention Specialist

Central States Indemnity - Omaha, NE

October 2010 to April 2011

• Retaining accounts that people wanted to cancel

• Filing claims to help people utilize the insurance to their credit cards.

• Organizing and prioritizing paper work in training books. Direct Support Professional

Developmental Services of Nebraska - Omaha, NE

July 2007 to October 2010

10/2011-7/2012

Direct Support Professional

• Cared for Adults with mental health disabilities varying from Autism, Down Syndrome, Bi-Polar, etc

• Running programs approved by the State of Nebraska

• Maintaining safety for persons supported and staff General Sales Reservationist Specialist, PBX Operator, and TTM (Training Team Mentor)

Hyatt Hotels and Resorts - Omaha, NE

January 2004 to July 2007

• Guest reservations

• Helping Hyatt create customers for life

• Exceed sales quota for each day

Hyatt PBX Operator

• Filing

• Faxing

• Answering and transferring incoming calls

• Setting appointments for interviews

• Customer Service

• Distribution of paychecks

• Confirming employee hotel travel arrangements

Hyatt Training Team Mentor

• Trainer's Assistant in the new hire training classes

• Providing guidance to all employees that needed it

• Being a leader

• Enforcing employment rules

• Teaching as well as participating in the economics program

• Assisting in test calls to our current representatives. Education

AA in Business Administrative Assistance

METROPOLITAN COMMUNITY COLLEGE - Omaha, NE

2013 to 2015

Skills

• Customer Service

• Microsoft Office (2 years)

• Wordpress (Less than 1 year)

• Payroll

• Receptionist

• Data Entry

• Administrative Assistant

• Pet Grooming

• Pet Care

• Autism Experience

• Social Media Management

Awards

Dean's List

March 2014

I was award the Dean's List Certificate for my grade point average being higher than it needed to be for that quarter.

Dean's List

November 2015

I was award the Dean's List Certificate for my grade point average being higher than it needed to be for that quarter.

Dean's List

August 2014

I was award the Dean's List Certificate for my grade point average being higher than it needed to be for that quarter.

Certifications and Licenses

driver's license

Additional Information

Skills

• Proficient in Microsoft Office

• Customer Service

• Transportation

• Types 45 WPM

• Community Involvement

• Administering of Medication

• C.P.R. and First Aide Training

• WordPress

Contact this candidate