Christopher M. Condoll

Ponchatoula, LA ***** • 504-***-**** • ad3s3e@r.postjobfree.com

Professional Summary

User Acceptance Testing · Cisco Firewall Security · Network Infrastructure · Oral Communication · System Administration · Data Privacy · Enterprise Information Systems · Domain Name System (DNS) · Customer Service Management · Problem Solving · Enjoy Challenges · Information Technology · Telecommunications Engineering · Negotiation · Cables · Telephony · Troubleshooting · Interpersonal Skills · Customer Support · Cable Management · Telecommunications · Networking · Live Events · Teamwork · Training · Cisco Security · Software Updates · IT Management · Memos · Attention to Detail

· Data Collection · Research Skills · Databases · Computer Network Operations · Spreadsheets · Network Communications · IT Operations

Work History

Digital Services Specialist, 01/2018 to Current

Independent Contractors

Set and managed expectations with 150 clients or more, concerning implementation and launch processes and level of services to be provided.

Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts. Adhered to safety protocols and policies to reduce workplace hazards. Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance. Assisted customers with technical support inquiries. Set and managed expectations with clients concerning implementation and launch processes and level of services to be provided.

Restored data on computers and office machines.

Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

Evaluated systems according to predetermined checklist and noted issues. IT Specialist, 05/2016 to Current

Independent Contractors

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Configured hardware, devices, and software to set up work stations for employees. Patched software and installed new versions to eliminate security problems and protect data. Explained technical information in clear terms to non-technical individuals to promote better understanding.

Maintained servers and systems to keep networks fully operational during peak periods. Monitored systems in operation and input commands to troubleshoot areas. Monitored systems in operation and quickly troubleshot errors. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Managed high levels of call flow and responded to trouble alerts and technical support needs. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Rolled out software updates and applied server patches to thwart threats from penetrating networks.

Configured hardware and granted system permissions to new employees. AUDIO VIDEO TECHNICIAN FREELANCE, 05/2007 to Current Independent Contractors – New Orleans, LA

Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.

Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.

Designed, assembled, and adapted audio or video equipment and related devices. Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.

Pulled and terminated variety of cables.

Tested and calibrated audio and visual equipment to verify proper operation. Interfaced with customers to explain operation and instill confidence in installed systems. Executed client consultations to determine audio-visual needs for events. Maintained and troubleshot audio and visual equipment to minimize downtime. Provided technical support to event staff and presenters, reducing technical issues and delays. Maintained and documented inventory levels of audio and visual equipment to support continuous availability.

Help Desk Support Specialist

BISYS SOLUTIONS – Marietta, GA

Primary customer support contact for key individual and business accounts Responsible for assisting customers with website access by generating tickets through remedy databases, also responsible for Kodak support in SAP access, Microsoft Outlook password reset, and daily checkout list for server and website authentication Data Center responsibilities also included monitoring alerts from various server environments, Windows XP, IBM, and Server Support, and any additional customer service or Desktop support needed for the Atlanta Data Center facility. Provided timely follow-up with internal and external customers.

Provide reports of problem resolution activity to management Patched software and installed new versions to eliminate security problems and protect data. Walked user through series of steps to determine problem and implement likely solution. Optimized system operation and resource utilization to streamline workflows and processes. Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.

Logged activities in tracking system to maintain accurate, timely records. Created user accounts and assigned permissions.

Data Center Specialist

Vericenter – Atlanta, GA

Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.

Maintained records of daily communication transactions, problems, remedial actions and installations.

Followed procedures defined by run logs and monitoring systems. Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.

Completed quality reviews for designs, codes, test plans and documentation methods. Tested software applications and systems to identify enhancement opportunities. Skills

Leadership and team management

Show-site operations

Information technology proficiency

Excellent reasoning skills

Critical Thinking

Decision-Making

Client relationship management

Problem-solving and decision-making

Education

Bachelor of Science: Interdisciplinary Studies, Business Urban Society, 12/2012 UNIVERSITY OF NEW ORLEANS - New Orleans, LA

Interdisciplinary Studies, with a focus in three disciplines: Business Information Systems Management, Urban Studies, and Information Technology. Intersecting these disciplines provides a streamlined understanding of the learned process. Implementing practical concepts in corporate, and industrial/environmental settings.

Associate of Applied Science: Networking Information Systems, Network Security, 05/2005 Georgia Perimeter College - Decatur, GA

Associates Degree in Applied Technology of Computer Information Systems as a Network Specialist. Obtained under this degree are Technical Certificates of Credit as it relates to "Cisco Specialist" &

"Network Security Specialist. Focalize studies include; Cisco, Cisco Security, Network Security, Network Protocols, Remote Desktop, VLAN, Windows Server, Linux, Network routing & configuration, troubleshooting and stabilization of LAN/WAN architecture. Security Specialist Training: Tacfire Specialist/ Fire Direction Control, 10/1996 U.S. Army Defense Ammunition Center, Training Directorate - Ft. Sill, OK Security Clearance level operating Military (TASCOM) learning system. Mainframe data-entry which facilitates latitude & longitude to surrounding artillery units. This standard is based on securing, mapping & plotting targets geographically. These practices are in conjunction with Telecom operations with affiliated companies & Battalions. Additional skills

My additional skills include: Win/Mac products and peripherals, SQL, Linux, Omni-Vex, PF-Sense, Server, Oracle, and IP configuration.

Highly proficient in "Digital Services" as it relates to Server Operator, I/T lead, digital-signage server, and Project management. My experience in Networking concepts, Audio-Visual, General session/Session room operation, offers customer service support to individuals with technical issues as it relates to: Network IT, networking of printers, computers, and hubs. Operations Supervisor with extensive experience in the global Exhibition space, specializing in vendor/client relationship, Project Management, Production Coordination, Show Management, Meeting Room leadership, Show-Site Operations, and Logistics. Proven track record in leadership, Information Technology, and client relations. Seeking a challenging role where I can showcase my skills and expertise to drive operational excellence and deliver exceptional experiences to clients & partners.

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