Diaraf Sembene

Arlington VA

571-***-****

ad3s2x@r.postjobfree.com

Experienced customer service professional with more than 6 years invested in helping customers and improving satisfaction ratings. Familiar with CRM software and a variety of customer account tracking systems. Demonstrated skills at developing customer relationships and resolving complex issues. Seeking to use my skills to mentor a team of customer service representatives using industry-leading techniques. Whole Foods Washington DC June 2018 - Jan 2023

Whole Body/Customer Service

● Participated in multiple training about various products, in order to educate customers about products and their uses.

● Educated customers about products and their uses

● Welcomed customers into the store and helped them locate items.

● Responsible for doing the inventory of the department after every quarter.

● Worked side by side with other team members and leadership to help drive sales. Concierge Representative HireOne Washington DC November 2023- Present

● Worked with various property management companies such as Berkshire, Saulcenters, Bozzuto management, 19Nineteen ect.

● Coordinated events and activities to create a sense of community among residents.

● Maintained a professional and approachable demeanor in all interactions, contributing to resident satisfaction.

● Utilized computer proficiency to manage resident databases and streamline communication processes.

● Spearheaded front desk operations, ensuring a welcoming environment for residents and visitors.

● Demonstrated exceptional patience and professionalism in handling inquiries, concerns, and requests.

● Implemented and maintained organized record-keeping systems for efficient task management.

Saul Center Bozzuto BF Saul Washington DC Present

● Managed concierge services, providing a high level of customer service to residents and guests.

● Demonstrated effective problem-solving skills in resolving resident issues promptly.

● Collaborated with property management to enhance resident satisfaction through proactive communication.

Education

● English Literature

● Northern Virginia CC Second Year