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Customer Service Quality Control

Location:
Panama City, FL
Posted:
February 21, 2024

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Resume:

LUCRECIA PALACIO

Panama City, FL 470-***-**** ad3s2h@r.postjobfree.com

OBJECTIVE

A highly motivated individual seeking challenging work to apply experience and a solid background of superior performance; valued for impeccable standards; strong work ethic; detail-oriented; team player and/or ability to work independently; proven ability to establish rapport and build relationships with people from diverse backgrounds.

QUALIFICATONS

Skilled Quality Control Inspector

Fluent in Spanish

Workplace Safety Procedures

Outstanding Customer Service

Microsoft Office

Health Code Compliance

Suggestive Selling

Problem Solver

Suggestive Selling

Multi-Tasker

Time Management

Self-Starter

EDUCATION AND CERTIFICATIONS

Middlesex Community College, Computer Applications Certificate, MA 10/2022

La Casa Shambala Hatha Vinyasa (200 hours), Yoga Teacher Training Certificate, MX 05/2022

Intl. School of Skin/NailCare, Reflexology/Microdermabrasion/LED Photo Reguvenation, GA 10/2008

Middlesex Community College, Summer Enrichment Program, Health Careers, MA 07/1998

Lowell High School, HS Diploma, Lowell, MA 06/1997

EXPERIENCE

Covid-19 RT-PCR Test Consultant, Global 7 Diagnostic Lab, Atlanta, GA 2021 - 2023

Administered and interpreted COVID-19 symptom tests, including infrared temperature scans, oral thermometers, blood samples and surveys

Reported positive and negative response cases according to established protocols and reporting mandates

Set up, maintained, and verified sterility of lab equipment and tools

Prepared a variety of different written communications, reports and documents to ensure smooth operations

Handled and stored potentially contaminated nasal, oral, and blood samples to prevent compromise

Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risk

LUCRECIA PALACIO

Panama City, FL 470-***-**** ad3s2h@r.postjobfree.com

QC Control, Communication Test Design I, Duluth, GA 2020 - 2021

Tested, repaired, and updated equipment systems and components to meet current and expected demands

Worked successfully with diverse group of co-workers accomplishing goals and addressing issues related to products and services

Defined strategies and created plans to achieve ambitious operational objectives

Retrieve, Communication Test Design I, Buford, GA 2019 - 2020

Created and/or updated records with new files or information

Performed administrative duties to include answering calls, taking messages, data entry, typing tasks and locating files upon request

Managed all paperwork and accurately filed each piece alphabetically and according to significance

Bartender, Gypsy, Doraville, GA 2018 – 2020

Managed bar area to include cocktail design and menu, inventory and regulation compliance.

Showed high efficiency serving multiple customers at a time

Offered helpful drink recommendations to guests

Server, Jimmy’s Tequila Carnes, Doraville, GA 2017 – 2017

Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude

Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks

Resolved customers’ concerns

Ensured maintenance of food hygiene in accordance with standards and guidelines

Bartender/Manager, Tropican Blue, Lawrenceville, GA 2011 – 2013

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

Managed bar area to include cocktail design and menu, inventory and regulation compliance.

Showed high efficiency serving multiple customers at a time

Offered helpful drink recommendations to guests



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