CHIEF OF STAFF/DIRECTOR/VP:

Aviation/Aerospace/IT Program & Project Management, Strategy,

Product, Fleet, Business & Technical Ops, Optimization & Integration.

A versatile, collaborative, accomplished, and innovative intellectually curious professional with years of progressive industry experience in the Continued Airworthiness field. Highly motivated individual executing efficiency in both public relations/technical skills to pursue organizational goals in IT, 3DEXPERIENCE Model Based and non-IT Business, IFE, Regulatory Affairs & Technical Operational areas to simultaneously manage multiple project managers/projects and implement cross-functional across the organization. Can lead, track, and ensure governance, alignment, and execute operational programs by identifying opportunities and gaps for implementation by Operations. Streamline, schedule, and implement projects through vertical functionalities and manage projects to ensure organizational and synchronizing strategic alignment against long term goals.

Possess experience in analysing, measuring, monitoring, and developing system risk/reward mitigation plans. Can consult through corporate cultures to break down barriers where necessary to achieve the projects of the operations. Ensure alignment and mutual support through relationship building and communication and determine areas for incremental improvements in development, control, and effectiveness. Encourage others to seek different and creative approaches to problem-solving by gathering information, reviewing, prioritizing, and assessing solutions, lead highly visible initiatives by organizing, coordinating, and allocating resources efficiently across other departments. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

SKILL AREA:

w Progm, Proj & Portfolio w Risk/Opp. Mgmt w Cost/Scope, Finance Mgmt wProduct Lifecycle Mgmt.

w Bus Proc & Strategy w Problem-Solving w Product/Technology Roadmaps w Coach, Mentor, Train

w Strategic Team Building w Critical Path/RCA w Develop Relationships w Simulator, MBS Suppt

w Airline Infrastructure w 3DEXPERIENCE w eMOD, XML, ICA Publications wI-Spec,S1000D: ICA Pubs

w Program Governance w Asset/Fleet Mgmt. w After-Market & Marketing Support w Integration, Acquisitions

w Cont. Airworthiness Surv w Financial Acumen w Digital, IT & Non-IT Programs w Supply Chain Logistics

w Asset: PP, APU etc. w Leasing/Contracts w Bus Devpt, Strategy, Operations wMaintainability&Reliability

w Cont/Vendor Mgmt w MRO/CRO Ops w Eng. Concepts and Principles wHeavy/Line Maint Support

w Aircraft Mods & Maint w Maint. Ops Evals w 14 CFR Part 91, 121,130, 145 w Liaison FAA/EASA

PROFESSIONAL SUMMARY:

Program/project & Product, Fleet & Asset Management experienced professional leader with over 20 yrs. Who has high Work Ethics, Liaise, Manage, Interface multi-businesses, support PLM processes, Customer focused and an Outside Box thinker to make things happen. Takes on challenges regardless of complexity or volume. Seasoned in program management, Aviation (IT/Non-IT) cross-functional team development, drive operational changes with leadership, communication, people skills, and appreciates an intellectual stimulating environment.

Product Experience: SAAB SA-227, EMB 110, 120, 140, RJ70, ATR172, A310 & A320, B727, 737, 747, 757, 747LCH, 767, 777 &787 & Associated Powerplants & Assets, 3DEXPERIENCE Model Base, EPPM.

PROFESSIONAL STRATEGY:

Provide strategic leadership and develop relations, organizational and senior leadership team as well as governing policies. Manage, track, and ensure governance, align and execute Operational programs, Identify opportunities and gaps for implementation. Optimize, plan and integrate programs across functional verticals. Manage programs against long and short-term goals with immediate attention to assure corporate and strategic compliance. Analyze, quantify, and develop mitigation plans on program risks and rewards. Work across business communities to break down barriers where needed to accomplish initiatives. Ensure alignment and gain collaborative support through communication and building relations. Determine areas for continuous improvement by monitoring for efficiency gains.

Highly motivated individual executing efficiency in both public relations/technical skills in pursuit of organizational goals in IT and/or Non-IT fields managing multiple project managers/projects simultaneously and implementation cross functionally across organization. Offer a proven record of dependability with increasing responsibility.

Willing to transition experience to appreciate an intellectually stimulating, challenging environment and elevate organization’s business, IT, Non-IT goals and efficiency with customer in focus.

MANAGEMENT SKILLS:

Focus on Risk, Cost and Scope Management

Digest the aspects of Product Lifecycle and Business process.

Direct teams with Problem solving.

Motivate and manage teams for Team building.

Communicate Strategic Product/Technology roadmaps.

Improve Productivity and help group members achieve higher Success Levels.

Develop Relationships, and Leaders with mentorship.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

EDUCATION & TRAINING:

MBAA - Business Administration Management (Aviation) - Embry-Riddle Aeronautical University: 2021

Bachelor of Science in Aviation Management/Maintenance - Embry-Riddle Aeronautical University: 2016

Program Management Best Practices (PMBP) - The Boeing Company: 2009

Advanced Project Management Certification (PMBOK): Stanford University:2008

Project Management Certification (PMBOK) - University of Washington: 2007

Business & Operations Strategy Management (BusOps): Stanford University: 2006

AIRFRAME & POWERPLANT License (A&P) - Federal Aviation Administration (FAA): 1991

Aviation Maintenance Technology Diploma (AMT) - Texas Aerotech: 1991

Electrical Engineering AS Degree: JN Polytechnic: 1981

Aircraft Maintenance, Repair, and Overhaul: Embry-Riddle Aeronautical University: 2016

Unmanned Aircraft System (UAS) Key Concepts: Embry-Riddle Aeronautical University: 2017

Aircraft Operation Center Behind Scenes: Embry-Riddle Aeronautical University: 2017

3DEXPERIENCE Platform – Aerospace PLM: Dassault Systemes: 2018

SAFe 4 Dev Ops (Scaled Agile Framework essential): Scaled Agile Inc.: 2019

Other: Labor Management, OSHA, MRO, 5S, Lean, Six Sigma, ITIL, SDLC, AHM, SMS/SSA,

RCA & RCCA, PMA, RFS/RFP, MSG3, CASS, TRM. FEA.

LinkedIn: https://www.linkedin.com/in/herald-sukasi-63239513,

https://www.linkedin.com/services/page/36892031050a4bb352/

Leadership * Cross-Functional Strategy * Logistical Support * Customer Focus * Continuous Improvement.

PROFESSIONAL HISTORY:

FedEx – AIR OPERATIONS DIVISION Memphis, TN

Supplier Relations & Performance Management

Sr. Program Management Advisor, MRO TechOps: May 2021 – Present

FedEx Express, formerly Federal Express, a global Freight Airline based in Memphis, Tennessee, and was built to accommodate the hub operation and the extra aircraft with a fleet size of over 900 aircraft, 450,00 employees and $66B Annual Revenue.

Support, advise, recommend senior leadership working with VP Material Mgmt., Managing Director and All Fleet Teams (Airbus & Boeing), Boeing & Airbus TRMs in providing MRO technical expertise with Planning, Strategizing, Developing, Managing, Organizing & Coordinating large division-level programs/projects. Research, evaluate, and recommend new Technologies, Methodologies, Processes, and Products to achieve major innovative improvements of Business & Operational processes. Provide techops briefings to Executive Leadership and recommend and advise aircraft dispositions, modifications, OEM Technical reviews, operational and business processes.

Responsible to oversee US Domestic, South America & Asia Operations. Responsible to oversee All Fleet Team Operations (Airbus & Boeing), Boeing & Airbus TRMs, Aircraft Disposition Management, Aircraft Induction Program, Long-Term Technical Reviews, Continuous Fleet Reliability Improvement programs, PMA Parts Management Program in providing MRO technical expertise with Planning, Strategizing, Developing, Organizing & Coordinating large division-level programs.

Material Management Program: Lead as the Committee Chair, Business Process Management of the FedEx Aircraft Materiel PMA program, Business Development. Ensure process flow for Finance/Safety/HR/Operation, Vendors, Actuaries, Auditors, Brokers, Insurance carriers etc

Responsible for MPP, PMA & Modifications' Approvals, material requirements identification to improve Fleet Reliability, Safety, Efficiency, and Value. Materiel Liaison Program support to Engineering / Fleet Aircraft Material with cross-functional teams (e.g., including Engineering, Maintenance Planning, Fleet Teams, Long Range Planning, AOD Planning & Analysis, and Flight Operations.

Provide appropriate specifications for and coordination of programs that cross department/division lines. Manage the design, configuration, implementation, maintenance of programs, improve technology efficiency, including translation of business processes and requirements to system and performance requirements.

Apply best practices to ensure end to end accuracy of the systems’ business transactions, function as the leader of departmental and contract developers. collect/analyze financial and performance indicators to support internal and external reporting and resolution of problems/issues/concerns affecting the department manage compliance with departmental SOX and vendor risk management controls, work effectively with diverse FedEx opcos, Finance/Safety/HR/Operations departments, vendors, actuaries, auditors, brokers, insurance carriers etc.

INFOSYS LIMITED Bellevue, WA

Principal Consultant FlexPLM - Engineering Services: Oct 2018 – Mar 2019

Infosys Engineering Services provide the right blend of traditional and NextGen engineering services in AI and Digital fields.

[Pursued MBA in Aviation while freelancing consultancy]

Manage, support and help with Configuration and PLM functionality in Aerospace domain for 3DEXPERIENCE platform or Enovia V6 PLM package in Development/ Configuration /Solutions Evaluation/ Validation and Deployment.

Provide leadership, execute strategies for client digital transformation, expert contribution to PLM package 3DEXPERIENCE platform or Enovia V6 package, different phases of the consulting lifecycle, business process consulting, identify and define the problem, propose and create the solution, play an important role in the development, configuration and deployment of the overall solution.

Analyze, communicate to teams, internal and external stakeholders, and provide Client Interfacing in identifying issues, problem resolutions, strategize Risk mitigation plans and ensure plans deployment.

Guide teams on project processes, deliverables and contribute to the proposal development, client training, internal capability building and help detail and safeguard project scope.

Direct, support, train, oversee and mentor in Business Process Consulting, Problem definition, Issue Resolution, Architecture/Design /Detailing of Processes.

Contribute in Development/ Configuration/solutions evaluation/ Validation and deployment and seek opportunity to shape value-adding consulting solutions that enable clients to meet the changing needs of the global landscape.

DEPT. OF SOCIAL & HEALTH SVCS Olympia, WA

Sr Manager Projects (ITS-6)-Portfolio Management, EPMO: Feb 2016 – Jul 2016The Department of Social and Health Services (DSHS), is a social services division of the State of Washington with 18,000 employees.

Provided leadership as senior-level oversight of Enterprise Technology (ET) in the core areas of Compliance, Governance, Risk & Process Management, Budget Management, Operational Excellence, Enhancement or Modernization, and Sustainable Productivity. Provided leadership, directed cross-functional multiple sub-agencies across the organization, technical, and organizational administration in the areas of project management leading strategic initiatives to integrate new technologies with existing system enhancement with Cloud and Mobile enterprise technologies and telecommunication systems (VoIP).

Lead, designed, and supported complex multi-agency system hardware/software projects providing leadership, coaching, and expert project planning for significant organization-wide, high risk, high impact, or mission-critical applications, infrastructure, computing, and telecommunication systems.

Executed a variety of assignments, provide analysis of processes and plans, develop projects with strategic value, manage P&L, ensure proper business and technical documentation.

Ensured projects align with Portfolio Management and comply with IT PM policies and standards. Direct, Support, and help sub-agency Project Managers for the success of projects.

Helped prepare investment plans as required and manage DSHS Project Dashboard for ET Level 1, Level 2, and Level 3 projects, execute, direct, and steer projects strategically.

Provided Contract/Vendor Management support, during the project, servicing as the lead role in the development, review, and publication of Request for Proposals, etc. to acquire consultant services for high-visibility enterprise technology projects impacting agency and cross-agency statewide.

Oversaw and helped in producing PM tools, templates, and processes aligned with the Project Management Institute (PMI) disciplines and best practices. Strategized Voice over IP (VoIP) program plan by saving $350K to enhance the telecommunications infrastructure establishment.

FedEx - AIR OPERATIONS DIVISION Memphis, TN

Sr Mx Programs Planning Manager, Aircraft Engineering Services: Jul 2010 – Feb 2016FedEx Express, formerly Federal Express, a global Freight Airline based in Memphis, Tennessee, and was built to accommodate the hub operation and the extra aircraft with a fleet size of over 900 aircraft, 450,00 employees and $66B Annual Revenue.

Manage Product/Fleet Escalation/Optimizations, SID, ETOPS, Reliability, E-Sign Work Card Management Program, Data Automation, maintain and monitor Service Difficulty Reporting (SDR) program, Material & Equipment logistical issues, MRO Heavy check support, Maintenance Vendor Management projects, PMA projects, EH&S, Maintenance & Modifications as a project manager for the Boeing fleets for Systems & Structures through AS9100/ISO140001, KPI, EVMs & PMBOK methodology. Implemented a paperless Data Automation program for collecting Supplemental Structures Inspection Data (SSID) to save $407K per year on all fleets and contributed 7% improvement for operational efficiency with streamlining processes.

Controlled project scope, schedule, budgets (P&L) ranging $3M-$125M Long Range Business Plans (LRBP), satisfy internal customers and stakeholders, manage process flow, support, and execute RFPs. Organize, coordinate, and publish intricate, elaborate, and innovative plans and schedules for GSE, aircraft, engine, supply chain logistics, and component scheduled maintenance, lead, manage cross-functional multiple teams across the organization. Coordinated, organized, and produced maintenance forecasts for budgetary and organizational considerations. Provides status reports for scheduled maintenance accomplishments.

Preplanned, set Strategy, and allocated resources to minimize equipment downtime, material expenditures, and maintenance man-hours. Integrate prototype efforts to develop operational plans and processes of multiple engineering or technical disciplines with MRO standards/procedures, FedEx Maintenance Program for systems, structures, automation and controls, assembly, systems installation, etc.

Organized, directed, planned and scheduled timely compliance of Fleet Engineering Orders, Fleet Campaigns & EOs/ECOs Directives of ALIs, ADs, SBs, Modification projects (STC/DASTC), Parts Manufacturing process support projects, Capital Projects, Continuous Airworthiness Surveillance System (CASS), Reliability Programs & Analysis notices, programs derive from CASS reliability, Deferred discrepancies, Special Projects, and other Modifications/Repairs, Aircraft acquisition transitional maintenance data management and to include preparing, processing and distributing work and material instructions.

Maintained inspection and maintenance Work Card program, Align MRB/MPD with Maintenance program. Monitored progress of project activities ETOPS and EZAP/EWIS program, Corrosion Prevention & Control Process (CPCP) Program, Evaluate/Create Production Methods and Work Processes. Monitor prototype installations and evaluate for possible Fleet Implementation in coordination with Fleet Management, Engineering, Maintenance Services, and Material management.

Provided technical guidance and training of subordinates in the assigned work area and MRO technical support. Sets and measures professional Performance and team building standards. Resolve work problems or task interruptions in Structural, Zonal, and Systems programs. Adheres all compliance documentation AMM/CMM etc. Coordinated the necessary support and timing for tasks requiring Vendor Special Services support.

THE BOEING COMPANY Tukwila, WA

Integrated Solutions Manager 4 – 787 Program: Dec 2007 – Jul 2009A global aircraft manufacturer providing products to Commercial, Defense, and Space markets serving more than 150 countries with 250,000 employees and total revenue of $100 B.

Directed, Supported SIP&T, 787 Support & Services Domain/SDD as Integration Project Manager/Resolution Integrator/Liaison within the Domain/LCPT/BCA communities, provide project management support to cross-functional teams within Commercial Aviation Services (CAS) and 787 Program teams with a $250 M budget and under budgeted $4.7 M at delivery of 7 Programs at Entry into Service (EIS).

Interacted with various Boeing business communities and IPT leaders and PLM/SLM to perform troubled projects research, find End-to-End Resolution Integration solutions for the 787 Program. Facilitated integrated solutions to emergent issues when designed solutions fail and have a risk of impacting Boeings’ ability to meet contractual obligations, airplane deliveries, and continuous Fleet Support and Strategies. Lead manage cross-functional multiple teams simultaneously across the organization.

Applied Project Management (PMBOK) methodology, KPI, Earned Value (EVM) knowledge of systems integration, requirement management, scope definition and control, organizational staff planning, budget allocation, and team development. Tracked project Performances, supported Project Managers with Integration Processes, Design/Configuration Review, Steer projects to meet milestones on-time.

Oversaw, liaised, integrated, and steered FOS&T, BCS & Warranty projects to deliver deliverables to Toolbox/LSIE through IT Systems and ensured milestones are achieved. Manage Domain Macroscope P+ deliverables, weekly Domain status reports, issues (MET), Domain document release process, manage Risk and Process flow, lead Configuration Change Board as focal for SDD domain.

Provided project integration leadership solutions to business groups FOS&T, SBE & PIMS with Toolbox/Toolbox Remote for 787 Program projects, supported and directed multiple Project Managers for projects.

oFlight Data Delivery (FDD) - FOSTr: (FAST-Doc, eMOD, AFMx, LSIE/TOOLBOX/TB Rmt),

oAirplane Configurator 787/747-8 (APC): ACT, ASOT, ECAS, LSIE),

oMaintenance Training Tool Development CBT :( CATIA, FAST-Doc, SGML),

oFlight Operational Training: Computer Based & SBT (Simulator Base & Training),

oService Bulletins BEAR: (eMOD, ENOVIA, CATIA & DELMIA),

oParts Information Management PIMS: (ENOVIA, CATIA, DELMIA& eMOD).

oWarranty portal integration with Boeing Communication Systems (BCS).

Applied CAS Products and Services knowledge, skilled and competent practitioner including team leadership role and interaction with multiple management levels. Worked cross-functionally across organizations, including coordination with non-Boeing partners throughout the value stream.

THE BOEING COMPANY Tukwila, WA

Maintenance Engineering Analyst 4: Sept 2005 – Dec 2007 A global aircraft manufacturer providing products to Commercial, Defense, and Space markets serving more than 150 countries with 250,000 employees and total revenue of $100 B.

Helped to optimize several airline maintenance operations worldwide by leading a team of Engineers and Analysts by collecting data, analyzing and providing Optimized Advisory Reports, Airline Maintenance Evaluations, Cost Analysis, Technical Consultations in resolving issues operational issues, Technical and Operational standards, adhering to Part 21, 23 for Airline Operation support, Regulation compliance, Aging Aircraft, Corrosion and Fatigue. Supported 767, 747-LCF (Large Cargo Freighter), -400, -8, 777 and 787 Industry Steering Committees (ISC) and ETOPS Working Group with development and presenting MSG3 Analysis for Schedule Maintenance development. Developed RFP for Technical consultations to MITAC (Mitsubishi, Japan) and provided Focal leadership of Technical Consultations to Russian Regional Jet (RRJ) program budgeted at $800K to Sukhoi Aircraft, Moscow, Russia.

Applied working knowledge of aircraft Maintenance Procedures and Practices, Critical path, Maintenance Engineering Standards, and Specifications to create and revise Boeing aircraft maintenance programs. Develops Maintenance Programs based on MSG-3 Analysis, EWIS/EZAP (Structures/Systems/Zonal Programs), ETOPS, AWLs/CMRs, Service Bulletins & Airworthiness Directives (SBs/ADs) integration with MPD, associated Fatigue technical data, and validates that publications meet all specifications and customer requirements.

Defined maintenance requirements and participates in reviews to validate procedures. Determined compliance with customer requirements for Boeing aircraft maintainability, including support to AWACS. Provided maintenance programs and associated technical data to the customer in professional publications.

Support Aftermarket Program, Interface with the OEM and support end-user operator relationships, Marketing and Sales campaigns, adhere to PSA (Product/Fleet Support Agreement), Identify and implement risk mitigation strategies, interface with operators, develop and manage product validation processes, identify and evaluate product technical issues for Systems & Structures, provide analysis and product resolution by coordinating Service and Design engineering.

Developed procedures and processes to define maintenance requirements for new company products. Coordinated, supported ISC (Industry Steering Committee) in the development of MRBR (Maintenance Review Board Report) and MPD (Maintenance Planning Data) based on MSG-3 Analysis.

Served as Consultant to Customers/Operators, Boeing Mechanics, and other organizations on maintenance practices. Proactively recommend and revise programs based on current maintenance trends and RFS. Applied knowledge of regulatory authorities' (e.g., Federal Aviation Administration [FAA], European Aviation Safety Agency [EASA], Foreign Civil Aviation Authorities [FCAA]), Airport & Maintenance Operations support, rules, regulations, and philosophy.

Lead performance of Airline/Operator MRO Maintenance Operational and Process Evaluations, resolute Component issues with technical, finance, analysis and process, New product intro Technical Consultations, Maintenance Cost Analysis and provided technical consultation ‘Request for Proposal’ (RFP) to Mitsubishi Aircraft Mfg Co. Japan (MITAC). Cultivated Fatigue issues, Service Bulletins (SBs) for integration with MPD, applied Root Cause, and Critical Path Analysis methodologies.

Lead as a focal, RFP developer, Team leader for MSG-3 Analysis to MGOS, Flight Ops, Warranty and Field Services in providing Technical Consultations to RRJ (SJ-100) Russian Regional Jet Program consultations to establish ISC & Aftermarket, MSG application for MRBR/MPD development support for Sukhoi Civil Aircraft Company, Moscow, Russia as a Special Assignment.

Applied proactive experience of MRO, Airplane Maintenance, Maintenance Programs, and Operations. Resolved a wide range of complex technical problems associated with Analysis, Modifications, and Repairs that require ingenuity and innovation. Applied Project Management experience, well-developed organizational skills, including developing, implement, and adhere to plans and schedules.

AMERICAN AIRLINES Fort Worth, TX

Lead, Maintenance & Modification Programs 757/767/777 – Maintenance & Engineering: Dec 1998 – Sept 2005American Airlines, Inc. is a major American airliner headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. One of the world's largest major airlines when measured by fleet size, revenue, scheduled passengers carried, scheduled passenger-kilometers flown, and the number of destinations served.

Designed department for a smoother and quality workflow and prioritize all departmental workload, ensure and implement practices/procedures to maintain quality and quantity of production. Led, directed cross-functional multiple teams across the organization for accomplishing Maintenance, Modifications, exploratory ITAR (Missile Defense System) programs. Applied Project Management Best Practices (PMBOK), KPI, EVMs, ensure the right tools, training, and improved procedures are provided to all departmental personnel to perform their duties. Implemented 777 B-check Interior Maintenance Optimized Program to reduce yearly Maintenance Operational cost by $3.2M and Maintenance & Modifications department process optimization contributed 3 to12% improvement in operation efficiency.

Prepared, presented AD/FAR accomplishment schedule plans for each project to meet deadlines, monitor, and provided reports. Supported Product/Fleet operations with PLM/SLM, support RFPs for vendors and suppliers, tooling, and equipment to support schedule commitments or statement of work (SOW) impacts. Complies all required compliance with all manuals, AMM, IPC, FIM, CMM, GMM, etc., Responsible for significant project and Fleet Management coordination with support strategies, oversee STC/DASTC project management and address all critical technical issues.

Identified milestones for modifications/maintenance programs and present to Product/Fleet Team for meeting deadlines on projects for MRO Heavy checks, ITAR program and Modifications ranging budgets up to $125M. Involved in special projects, coordinated AD/FAR Team, Product & Process Management, Project Planning, Engineering, QA, Maintenance, FOE (Flight Ops Engg), PPOE (Power Plant Ops Engg), Fleet Ops, Materiel & Inv. Management, Field stations, etc., groups to resolve issues and make projects successful.

Supported and managed an experimental ITAR program (MDS) in collaboration with Rockwell International, Collins and BAE Systems. Ensured departmental support with airplane troubleshooting, repairs, modifications, and maintenance programs as required. Support Structures/Systems/Zonal Maintenance and Modifications including Interior Cabin configurations, In-Flight Entertainment (IFE) projects, Vendor Programs, Upgrades & Fleet Management Support, collaborate and coordinate for efficient business results. Oversee and maintain all Modification & Maintenance Program audits for compliance with AA (American Airlines) and FAA requirements.

Maintenance Programs 777

Modification Programs 767

AMERICAN EAGLE Fort Worth, TX

Maintenance Operations Controller (MOC): Jun 1995 – Dec 1998An American Airlines subsidiary served as feeder regional airline with 180 aircraft on 1,000 daily flights to over 150 destinations with 5 hubs, 18,000 employees totaled an annual revenue of $36 B.

Provided real-time support and authority for the fleet (airframe/component/system) related issues, deferral authority for MEL items, and worked extensively with a network of stakeholders to ensure Safety, Compliance, Reliability, and Schedule integrity. Supported a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support. Improved an operational efficiency by 7 to 9% by implementing an Optimized Standard process for releasing aircraft to Flight Operations for daily flight operations and ensuring safety of flights with coordination of all maintenance operational organizations to be on alert and be connected at Realtime.

Ensured total adherence to quality standards, safety and compliance by engaging with stakeholders. Responsible and accountable for increasing flight times by ensuring safety, on-time flight segments. Capable of increasing the safety, reliability, revenue, mitigate and avoid risks and non-revenue flights.

Provided flight crews, line maintenance technicians, and dispatch stakeholders with decisions and technical advice on a collaborative basis.

Engaged with service engineering, line maintenance, AOG, planning, and other support groups, Dispatch, Engineering, Maintenance, Materiel, Quality Control, and Material Acquisition to maintain flight operations to decide on technical completions.

Provided real-time troubleshooting and guidance to stations with Out of Service (OTS) aircraft, engine and or related issues in trouble-shooting critical and complex maintenance issues and assist flight crew in resolving in-flight problems using FIM, SRM & WDM and other technical publications.

Utilized control authority to set the direction for OTS issues. Acted as a conduit for bringing key entities together to determine course and scope for OTS and complex work issues.

Tracked all maintenance related Delays,

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