DONNELL E. ROUSE

*** ***** ******, ******, ** ***36 732-***-**** ad3s24@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-driven professional with proven record of delivering organizational objectives, conducting operational procedures, and enhancing company reputation in high volume, remote/onsite environments. Meticulous, tech-savvy, front-runner with proficiency performing wide range of administrative duties including exceptional written/verbal communication and 10-key data entry. Respected overachiever adept in resolving client-related issues, exercising sound decision-making, exceeding performance expectations, and delivering best-in-class service. Enthusiastic team player with superior interpersonal skills capable of building positive relationships and interacting constructively, tactfully, and diplomatically with customers, colleagues, senior management, and stakeholders. Core competencies include:

Client Relations

Strategic Planning

Office Administration

Operations Management

Mail Handling

Print/Copy Systems

Database Management

Call Center Procedures

Technical Support

Quality Assurance

Project Management

Social Media Platforms

Digital Marketing

Process Improvement

Personnel Management

Regulatory Compliance

PROFESSIONAL EXPERIENCE

WORLD DISTRIBUTION SOLUTIONS, Linden, NJ 07/2021 – 03/2023

Warehouse Auditor

Conducted comprehensive audits of operations, ensuring compliance with company policies and industry regulations.

Developed and implemented auditing procedures to enhance accuracy and efficiency in inventory management.

Analyzed inventory data and reconciled discrepancies, resulting in 10% reduction of inventory errors.

Collaborated with cross-functional teams to identify process gaps and implement corrective actions.

Generated detailed audit reports highlighting findings, recommendations, and improvement opportunities.

Monitored and maintained documentation related to audit findings and corrective actions taken.

Assisted in training staff on best practices and compliance requirements.

Contributed to continuous improvement of operations through proactive identification of areas for optimization.

Demonstrated strong attention to detail and analytical skills in auditing complex inventory records.

EPIQ TECHNICAL SOLUTIONS, New York, NY 03/2016 – 08/2020

Copy Operator / Customer Service Representative

Streamlined printing and copying operations, resulting in 20% increase of efficiency.

Implemented improved sorting and binding techniques, reducing delivery time by 15%.

Maintained confidentiality of sensitive documents, records, and files.

Developed and implemented best practices for processing requests, resulting in time and cost savings.

Orchestrated hospitality and reception efforts, ensuring seamless client experiences.

Earned reputation for excellent customer service by consistently providing knowledgeable assistance.

Served as active participant in various projects, contributing to successful completion.

CANON BUSINESS SOLUTIONS, Whitehouse Station, NJ 07/2011 – 03/2016

Mail Services Representative / Clerk

Managed inbound and outbound certified, registered, and international mail shipments effectively.

Implemented efficient handling and sorting techniques, resulting in 10% reduction of processing time.

Provided informed decisions regarding transportation options for parcels, optimizing delivery times.

Identified and resolved problems proactively, ensuring customer satisfaction.

Maintained consumer-centric approach to problem-solving and addressed concerns promptly.

AT&T TELECOM, Dayton NJ 12/2005 – 05/2009

Customer Routing Coordinator

Dispatched technicians to business sites in assigned northeast region.

Provided technical support and conducted user acceptance testing of circuits with field technicians.

Delivered world-class customer experience, resolving daily workflow issues promptly.

Analyzed performance trends and implemented value-added solutions for process improvements.

Demonstrated strong data entry skills and attention to detail.

ACS SOLUTIONS, INC. (NJ FAMILYCARE), Trenton, NJ 02/2003 – 02/2005

Member Services Representative

Provided exceptional customer support through phone interaction and accurate account transaction processing.

Demonstrated in-depth product knowledge and offered technical assistance to health insurance applicants.

Responded to customer inquiries in timely manner, meeting or exceeding call center metrics.

Exhibited discretion and integrity while entering information into computerized database.

Communicated problems or issues to management for appropriate resolution.

EDUCATION

KEAN UNIVERSITY, Union, NJ

Bachelor of Arts, Broadcast Communication

MICROTECH TRAINING CENTER, Jersey City, NJ

Certification, Computer Networking

PROFESSIONAL DEVELOPMENT

Customer Service Foundations, Serving Customers Through Chat and Text, Serving Customers Using Social Media, JobPrepped – Digital Marketing

TECHNICAL SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook; Google Workspace: Docs, Sheets, Drive, Meet (Hangouts); Canva, Mailchimp, Adobe Acrobat, Zoom, Skype, WhatsApp, Lotus Notes, Vimeo, YouTube, Pinterest, LinkedIn, Instagram, Facebook, Peoplesoft, CashApp

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