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Case Management Customer Service

Location:
Webster, NY, 14580
Salary:
45000
Posted:
February 21, 2024

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Resume:

+Merri-Lizabeth Andreano

**** ******* ****

Ontario, New York 14519

ad3s1w@r.postjobfree.com

585-***-****

AREAS OF * Public Relations * Compensation Development * Human Resource Management

KNOWLEDGE * Health Care Case Management * Customer Service * Business Development * Human

Relations Management * Education & Teaching * Direct Sales & Marketing

PROFESSIONAL

EXPERIENCE

INDEPENDENT CONTRACTOR

2017 – Present Responsible for overall house management, hands on direct senior care, special needs care, tutoring, and

nanny services.

2016 - Present AT YOUR HOME SENIOR CARE, Rochester, NY

Marketing Coordinator CAN/HHA/PCA

Direct marketing to nursing homes, assisted living facilities, senior housing projects,

apartments and single-family homes designated for the senior population. Meeting with on-site

nurse managers and property managers marketing the company.

DR. KHALID ASSOCIATES, Rochester, NY

2012 – 2014 House Manager

Personal Assistant, Personal Shopper, Trainer, Negotiator and Nanny for the doctor’s residence.

COMPANION CARE OF ROCHESTER, Rochester, NY

2009 – 2012 HHA, PCA, HSCS & Scheduler

Scheduling and case management of our clients as well as hands on care of a vast and varied level

of clients from a PCA to a HSCS to a HHA for a client population to include those elderly

members requiring additional assistance to remain in their home. Ancillary aid involvement for

an individual receiving other services or those already a senior care facility.

2004 – 2009 STAY AT HOME MOM FOR MY 2 SONS

TARGET CORPORATION, Rochester, NY

1998 – 2004 Retail / Corporate Management Executive

Responsible for the administration of the store facility inclusive of inventory, administrative,

audit, merchandising, personnel and advertising programs. Developed and implemented

recruitment and training initiatives for the Company. Initiated and negotiated vendor

relationships. Coordinated the Company’s charitable programs in the local community.

THE SUTHERLAND GROUP, LTD., Rochester, NY

1997 – 1998 Director of Employee Development, Manager of Recruitment

Responsible for corporate recruitment, sales, marketing and public relations. Coordinated

national trade shows and community involvement projects. Designed and developed all

marketing publications and tools used by the Company for recruitment purposes.

AMERICAN EXPRESS CORPORATION, Rochester, NY

1991-1993 District Sales and Marketing Manager

Implemented sales and marketing management strategies for the American Express Corporate

Card in the Upstate New York Region. Developed financial models and marketing initiatives for

prospective business customers. Established a dynamic alliance with AMEX business partners to

solicit and negotiate bids for major accounts.

1988 - 1991 ASTRA SOFTWARE CORPORATION / IBM–MARKETING ASSISTANCE

PROGRAM, Rochester NY Sales and Human Resource Manager

Responsible for direct sales and product marketing of major corporate accounts such as Eastman

Kodak, Xerox, Bausch & Lomb and Mobil Chemical. Also responsible for internal company

recruiting and the management of a staff of 20 individuals in the functional contract area.

Coordinated trade shows events in the Upstate New York Region.

EDUCATION NAZARETH COLLEGE OF ROCHESTER, Rochester, NY

Master’s Degree – MS Education: Corporate Training 1999 (GPA 3.9)

Master’s Degree – MBA Business Administration

NAZARETH COLLEGE OF ROCHESTER, Rochester, NY

Bachelor of Science Degree – Psychology & Business Administration - 1982 (GPA 3.7)



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