Case Management Customer Service
Resume:
+Merri-Lizabeth Andreano
Ontario, New York 14519
***************@*****.***
AREAS OF * Public Relations * Compensation Development * Human Resource Management
KNOWLEDGE * Health Care Case Management * Customer Service * Business Development * Human
Relations Management * Education & Teaching * Direct Sales & Marketing
PROFESSIONAL
EXPERIENCE
INDEPENDENT CONTRACTOR
2017 – Present Responsible for overall house management, hands on direct senior care, special needs care, tutoring, and
nanny services.
2016 - Present AT YOUR HOME SENIOR CARE, Rochester, NY
Marketing Coordinator CAN/HHA/PCA
Direct marketing to nursing homes, assisted living facilities, senior housing projects,
apartments and single-family homes designated for the senior population. Meeting with on-site
nurse managers and property managers marketing the company.
DR. KHALID ASSOCIATES, Rochester, NY
2012 – 2014 House Manager
Personal Assistant, Personal Shopper, Trainer, Negotiator and Nanny for the doctor’s residence.
COMPANION CARE OF ROCHESTER, Rochester, NY
2009 – 2012 HHA, PCA, HSCS & Scheduler
Scheduling and case management of our clients as well as hands on care of a vast and varied level
of clients from a PCA to a HSCS to a HHA for a client population to include those elderly
members requiring additional assistance to remain in their home. Ancillary aid involvement for
an individual receiving other services or those already a senior care facility.
2004 – 2009 STAY AT HOME MOM FOR MY 2 SONS
TARGET CORPORATION, Rochester, NY
1998 – 2004 Retail / Corporate Management Executive
Responsible for the administration of the store facility inclusive of inventory, administrative,
audit, merchandising, personnel and advertising programs. Developed and implemented
recruitment and training initiatives for the Company. Initiated and negotiated vendor
relationships. Coordinated the Company’s charitable programs in the local community.
THE SUTHERLAND GROUP, LTD., Rochester, NY
1997 – 1998 Director of Employee Development, Manager of Recruitment
Responsible for corporate recruitment, sales, marketing and public relations. Coordinated
national trade shows and community involvement projects. Designed and developed all
marketing publications and tools used by the Company for recruitment purposes.
AMERICAN EXPRESS CORPORATION, Rochester, NY
1991-1993 District Sales and Marketing Manager
Implemented sales and marketing management strategies for the American Express Corporate
Card in the Upstate New York Region. Developed financial models and marketing initiatives for
prospective business customers. Established a dynamic alliance with AMEX business partners to
solicit and negotiate bids for major accounts.
1988 - 1991 ASTRA SOFTWARE CORPORATION / IBM–MARKETING ASSISTANCE
PROGRAM, Rochester NY Sales and Human Resource Manager
Responsible for direct sales and product marketing of major corporate accounts such as Eastman
Kodak, Xerox, Bausch & Lomb and Mobil Chemical. Also responsible for internal company
recruiting and the management of a staff of 20 individuals in the functional contract area.
Coordinated trade shows events in the Upstate New York Region.
EDUCATION NAZARETH COLLEGE OF ROCHESTER, Rochester, NY
Master’s Degree – MS Education: Corporate Training 1999 (GPA 3.9)
Master’s Degree – MBA Business Administration
NAZARETH COLLEGE OF ROCHESTER, Rochester, NY
Bachelor of Science Degree – Psychology & Business Administration - 1982 (GPA 3.7)
Contact this candidate