Customer Service Consumer Loan

Brianna Mahaffey

**** **** ** ** *******, Al ****1 · 256-***-****

************@*****.***

●Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Experience

August 2021 - Present

Customer Service Specialist, Interstate Billing Services

Promptly respond to customer queries via email, phone. Immediately escalating serious complaints or issues that you are not equipped to deal with. Speaking with colleagues or managers to find the best solutions for customers' issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Providing training to new customer service agents. Respecting client confidentiality at all times.

June 2016 – August 2021

Consumer Loan Specialist, republic finance

The consumer loan officer helps customers through the application process, from the initial paperwork to gathering necessary financial information and documents and enrolling in payment plans. Consumer loan officers follow a code of ethics to ensure that consumers can reasonably pay back loans and that they fully understand loan terms.

Education

September 2014

associates

network system admin, itt technical institute

Study networking technologies and design, technical support concepts and personal computer hardware. These programs may also focus on operating systems, network cabling systems, multi-vendor systems and Cisco equipment.

Skills

●Marketing

●Collection Calls

●Organized

●Manage Accounts

●Maintain Customer Relationships

●Time Management

●Detailed

Contact this candidate