Customer Service Representative

Shamisha Lett

EXPERIENCE

Credit Union Loan Source, LLC February 2020 to April 2021

Work with customers auto loan accounts from editing and taking payments for customers I have Minimum of 3-5 years equivalent professional experience is required Excellent organizational and time management skills,detail oriented Strong verbal and written communication skills. Im self- motivated and work independently Detailed knowledge of auto dealership operations and indirect lending Must have strong marketing, sales, and relationship management skills Able to utilize necessary technology for role (pc ipad smart phone)Experience with salesforce crm. Georgia Natural Gas April 2018 to March 2019

My duties included working on multiple computer systems, utilize dual monitors, and other processes to log customer information, access customer data and issue service requests. My primary role consisted of assisting customers with starting and stopping services, delinquent accounts, taking payments, and setting appointments for new customers. I provided great customer service and ensured all customer questions and inquiries were resolved before disconnecting the call, resulting in one-call resolution. Comcast January 2017 to April 2018

As a telesales agent my duties were to contact to new and existing customers and get them to up sale on there current packages or sign up for new service with Comcast. I would also perform maintenance on accounts such as make payments or update customer information. This position required me to learn all Comcast products and be able to provide as much information to the customers so that they can select a package suitable for their needs. It was my responsibility to maintain a high level of professionalism and provide the customer with excellent customer service.

Sykes Enterprises, Incorporated December 2015 to January 2017

Customer Service Representative for Bank of America. In my role as Customer Service Rep I would process payments, assist customers, make account changes, change account types, and close accounts. As a Team Leader I listened to phone calls of agents on my team and provided feedback on areas they could improve in. I did one-on-one training as a Team Leader and took escalated calls as Supervisor as well.

+1-251-***-**** *************@*****.***

CSR - Customer Service Representative

Faneuil

Customer Service Representative

Customer Service Representative/Team Leader

Wal-Mart May 2013 to November

2015

My primary roles included scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. I was also responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions. I took on the pleasure of cleaning and stocking merchandise if I was requested to do so by management. While working at Walmart I was promoted from Cashier to Team Leader. In the role of Team leader I would continue to fulfill my duties as a cashier but I would also handle team leader responsibilities such as train new employees on how to be a successful Cashier and Customer Service Associate and count down my team members drawer at the end of their shift to ensure accuracy. Dollar General August 2011 to April 2013

Main duties as a cashier included ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.

EDUCATION

SKILLS

• CSR (6 years)

• Customer Service (6 years)

• Call Center (6 years)

• Customer Care (6 years)

• Customer Support (5 years)

• Relationship Management

• CRM Software

• Upselling

• Salesforce

degree : High school Diploma,

degree :,

Cashier/Customer Service

Cashier/Sales Associate

Reid State Technical College January 2011 to April 2013 Evergreen, AL

Monroe County High School August 2007 to May 2011

Monroeville, AL

Phone Number : +1-251-***-****

Email : *************@*****.***

Address :

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