Office Manager Customer Relations
Resume:
VANESSA
LEWIS
*********@*********.***
Walker, LA 70785
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership and strong work ethic. Top-notch management abilities in financial, personnel and clerical areas. PROFESSIONAL SUMMARY
Iberia Parish Federal Credit Union - Office Manager New Iberia, LA • 10/2012 - 06/2020
H And R Block - Receptionist
New Iberia, LA • 12/2011 - 04/2012
Acadiana Works - Workforce Assistant/Clerical Support New Iberia, LA • 05/1978 - 06/2011
WORK HISTORY
• Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.
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Updated reports, managed accounts, and generated reports for company database.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Coached new hires on company processes while managing employees to achieve maximum production.
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Managed compliance to keep organization operating within legal and regulatory guidelines.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Kept reception area clean and neat to give visitors positive first impression.
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Answered phone promptly and directed incoming calls to correct offices.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Kept reception area clean and neat to give visitors positive first impression.
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• Responded to inquiries from callers seeking information. Provided clerical support to company employees by copying, faxing, and filing documents.
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• Monitored and ordered supplies and materials to keep office well SKILLS
• Written Communication
• Team Bonding
Policy and Procedure
Modification
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• Information Protection
• Project Management
• Business Administration
• Banking Operations
• Account Reconciliation
• Customer Relations
• Credit and Collections
• Financial Reporting
• Biweekly Payroll Processing
Evangeline Vocational School
St. Martinville, LA
No Degree: Secretarial
Achieved a certificate for a clerk
typist.
EDUCATION
stocked.
Developed and implemented strategies to streamline office operations.
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Determined eligibility for clients for vocational school, OJT, and summer youth program.
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Administered TABE assessment to help clients determine a career path.
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As a STEP facilitator, helped welfare clients with applications, resumes, cover letters, mock interviews, and time management.
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