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Gregory S. Adams

Jacksonville, FL ad3s0h@r.postjobfree.com 404-***-****

Professional Profile

Administrative Executive Support Project Coordination Operational Efficiency Improvement Client Retention PROJECT MANAGEMENT: Played pivotal role in managing specialized projects involving extensive research, data analysis, and strategic planning, utilizing performance metrics and operational data to identify areas for improvement. DATA-DRIVEN DECISION SUPPORT: Compiled and presented complex data, enabling senior management to make informed decisions about continuing, expanding, and scaling back specific business practices. STAFF TRAINING & COACHING: Addressed critical employer challenge of nurturing self-initiative and replicable skill sets in new hires by creating and executing 3-6-week training program. By program conclusion, trainees exhibited knowledge and skills of 2- to 3-year veteran employees, enabling them to operate independently and effectively. CUSTOMER SUCCESS & SATISFACTION: Widely recognized and sought after by colleagues and clients for special projects due to willingness to embrace travel, navigate complex challenges, and contribute as valuable asset to achieve objectives. Core Competencies

Stakeholder Engagement Relationship Building Resource Allocation Budget Tracking Project Documentation Cross- Functional Coordination Requirements Gathering Needs Assessment Cost Savings & Value Addition C-Level Influencing Proposal & Contract Review Task Delegation Vendor Management Adaptability & Flexibility Communication & Follow-Up Professional Experience

SLURRY SOLUTIONS, LLC Atlantic Beach, FL 2023–2024 Administrative Support Project Coordinator, 2023–2024 Undertook administrative task of streamlining accounts receivable (AR) process with focused review of aging reports to enhance financial accuracy and efficiency. Pursued outstanding invoices, secured payments, and judiciously executed write-offs when required, ensuring accuracy and integrity of company’s financial records. HENDERSON POOL SERVICES, INC. Atlantic Beach, FL Training Manager Service Technician, 2009–2023 Trained 15+ new hires and created instructional materials. Remained self-sufficient in managing service route, integrating staff into schedule for training. Leveraged ability to prioritize tasks and plan client site visits for optimal travel time and total service coverage. Facilitated scheduling and planning by communicating urgent tasks to the office for prompt action. Participated in staff meetings to share updates, regulations, and best practices, standardizing service quality expectations across team. Key Contributions:

Maximized operational efficiency, minimized risk, and enhanced customer satisfaction by implementing 3- to 6-week training program, transitioning it from shadowing to a comprehensive, progressive learning experience.

Saved up to $500 in monthly operational costs per vehicle through strategically optimized chemical procurement strategy; secured 10-20% discounts on bulk purchasing and storage.

Maintained highest client satisfaction and renewal rates among peers with minimal to zero complaints. NATIVE SUN NATURAL FOODS MARKET Jacksonville, FL Department Manager, Nutrition, 2008–2009 Selected and procured range of products aligned with consumer demand and health trends. Ordered supplies and managed logistics to ensure availability of diverse product offerings. Assessed inventory to discontinue or reduce stock of underperforming lines. Ensured all products met quality standards, analyzed sales data to identify trends, and engaged the local community. Key Contributions:

Reduced inventory costs 20% by implementing dynamic inventory management strategy focused on product turnover rates.

Secured $1K in monthly savings after introducing full pre-payment policy for special orders, eliminating unclaimed item loss. Early Career

ARTHUR ANDERSEN Atlanta, GA Operations Resource Manager, SE Region Business Consulting Practice Established reputation for dependable performance, ensuring project success from inception to completion and enhancing team confidence and project outcomes. Proactively resolved conflicts or issues across teams, fostering culture of transparency and Gregory S. Adams Page 2 ad3s0h@r.postjobfree.com 404-***-**** allowing for timely decision-making and mitigation. Engaged with both clients and internal teams to secure revenue-driving projects and to drive efficiency and morale improvement. Key Contributions:

Piloted critical database management project, ensuring accurate customer data storage and retrieval. Improved internal visibility of client engagement and activities to drive synergistic, unified service offerings. ARTHUR ANDERSEN Atlanta, GA Process Manager, Southeast Region Business Consulting Practice Trained and coached internal team members to ensure sustainable adoption of new processes, systems, and practices. Contributed to identifying essential functionalities for projects and supported project management tasks, ensuring delivery of progress reports to project managers.

Key Contributions:

Facilitated more collaborative and strategic approach to business development by designing and integrating cross-practice reporting system that provided partners and managers with comprehensive insights into client engagements.

Boosted client satisfaction by gathering requirements and understanding pain points to address unmet needs, such as implementing PeopleSoft systems to replace legacy processes. ARTHUR ANDERSEN Atlanta, GA Marketing Specialist, Southwest Region’s Houston Office Prepared clients and internal teams for project execution, identifying and addressing resource or role gaps. Specialized in data analysis, market research, and stakeholder communication to ensure brand compliance and effective marketing operations. Key Contributions:

Significantly enhanced productivity, managing project portfolio of marketing initiatives for 12+ practices, coordinating 50 partners, 120 managers, and project resources.

Empowered leadership to gain 25% increase in repeat business from existing clients. Improved win rate for new contracts by 50% via enhanced visibility and coordination. YOUR DAY ETC. Atlanta, GA Operations Manager

Prepared fitness facility to open, overseeing inspections and obtaining Certificate of Occupancy. Verified operability of essential services and managed vendor task checklist. Developed membership activities, focusing on attracting and retaining clients with value-added presentations.

Key Contributions:

Accelerated appointment bookings over 50% for significant boost in sales productivity and efficiency after spearheading development and implementation of standardized sales strategy. AUTOPILOT MAGAZINE Atlanta, GA Director of Sales Spearheaded strategic shift, substantially increasing annual advertising contracts secured by teams Transitioned beyond traditional month-to-month model, driving sustained revenue growth. Oversaw 6 direct reports. Key Contributions:

Revolutionized hiring process by integrating psychological assessment designed to identify candidates with innate sales acumen, significantly enhancing quality of hires.

Achieved 200% increase in team member retention by aligning recruitment strategies with long-term performance metrics. ASG GUIDANCE, INC. Atlanta, GA Owner

Led operations and strategic direction of FlexHR, Inc., a client firm dedicated to providing outsourced HR solutions. Managed the business, built client relationships, and created service delivery models catering to unique needs of diverse industries. Established FlexHR, Inc. as trusted partner in HR outsourcing sector. Key Contributions:

Fostered valuable connections within the Asian professional community by volunteering at the National Association of Asian American Professionals. Achieved sponsorship record of 125% by building relationships with corporate sponsors.

Expanded FlexHR from 12 to 120 clients in 6 major industries; achieved 75% annual operations growth rate. Education

Master of Arts, Business Communications

Bachelor of Arts, Business Communications

Missouri State University