XAVIER GONZALEZ

XAVIER GONZALEZ

MIAMI, FL*****

Phone: 305-***-****

Email: ad3s00@r.postjobfree.com

Objective

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Employment History

Senior Field Service Engineer

04/2019-10/17/2022 Xerox Corporation

Post-Sale Hardware and Software Support, Provide excellent Customer Equipment maintenance and repair (copiers, computers and printers). Manage a full integrity territory service; rich experience in customer service support and maintenance. Good communication skills and very successful on problem solving. Set-up new copiers equipment, computer network, connectivity, hardware, software. Senior Digital Service Specialist

01/2012-01/2018 CanonSolutionsAmerica

Post-Sale Hardware and Software Support, Provide excellent Customer Equipment maintenance and repair (copiers, computers and printers). Manage a full integrity territory service; rich experience in customer service support and maintenance. Good communication skills and very successful on problem solving. High experience on Installing print drivers, scan to e-mail, scan to a folder, etc. Certified technician on the following equipment: Canon, Ricoh and Minolta. Set-up new copiers equipment, computer network, connectivity, hardware, software. Field Service Engineer

10/1986-06/2010 IKON OFFICESOLUTIONSINC

Set-up new copiers equipment, computer network, connectivity, hardware, software, etc. Provide customer service support, maintenance, repair, key operator customer. Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 09/1978 R.E.T.SElectronics Schools Miami, FL Associate's Degree Electronic EngineeringTechnology Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Work Centre, Altalink, Versalink,B&W,Full Color,All series XEROX 08/2019 B&W, Full Color RICOH 08/2018

Advance Image Runners B&W, Full Color All Series, CANON 02/2017 ATSP CANON 07/2016

Canon Vario Print CANON 09/2014

Image Press C700-C800 CANON 03/2012

CPP650-CPP850 KONICA/IKON 11/2006

Factory certified on Xerox, Canon and on Ricoh equipment Skills

Troubleshooting,Field Service Management,Engineering,Electrical Wiring,Computer Skills: W10, MS,TCP/IP, MS Office, Networking configuration, etc. Excellent skills on trouble shooting and on problem solving. Great customer service, strong interpersonal and verbal communications skills, technical/user support, ability to convey technical information through training seminars Complaint Handling reports and documentation

Additional Information

“Tech of the Month” several times.

References Available on Request

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