PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with 7 years of strategic project implementation and a proven track record in business management, seeking a challenging project management position • Proven ability to develop relationships along cross-functional teams to deliver high-impact projects within budget maximizing project outcomes • Excels in documenting projects seamlessly through all stages of the project lifecycle • Ensures consistent project completion and client satisfaction, as seen through the successful management of over $5 million projects

PROFESSIONAL EXPERIENCE

Kaseya, November 2022 - Present

Account Manager

●Developed and executed strategic account plans from initiation to closure, resulting in a 35% growth in book of business quarter over quarter.

●Worked closely with cross-functional teams, internal clients, engineering, and product development to drive successful ERP project launches and deliver tailored solutions that met client requirements.

●Implemented over 4 ERP systems over the year with clients, managing the project lifecycle from Initiation to Closure and increasing product usage and utilization.

●Collaborated closely with clients to identify critical workflows and opportunities for continuous improvement solutions, negotiated contracts, and consistently exceeded sales quotas.

●Managed timelines on client-facing projects through waterfall scheduling techniques, successfully completing over 95% of total projects initiated with excellent communication and administrative skills.

●Created and designed customizable spreadsheet templates to assist clients with streamlined proposals for professional services while increasing efficiencies on RFQ turn times.

Premier Aerospace, November 2018 – October 2022

Director of Marketing

●Developed internal performance program with a foundation of continuous improvement, Performance and Competitive Excellence (PACE), decreasing average repair turn time and increasing Quality Control Management.

●Used a hybrid of Waterfall and Agile project management techniques for our production-based projects like PACE.

●Grew cross-sale expansion by 35% into new product services by decreasing turnaround time for Requests for Proposals and Service Agreements.

●Built a digital transformation project to onboard an ERP, Quantum, with agile methodologies, meeting company goals in efficiency and profitability.

●Created management SOPs in Quantum for vendor management with Lean-Six Sigma principles through contract negotiation and automated procurement, decreasing procurement lead time by 40%.

●Conducted market research and data analytic projects to identify target audiences, market trends, and customer insights, leading to an increase in total bid projects by 60%, a total of $2 million annually.

●Planned and orchestrated several attendances at large conventions such as The Americas MRO, TCG C130, and Partsbase, with an average of $250 thousand in potential business opportunities.

●Coordinated material procurement for ongoing projects through Just In Time principles to decrease Cash burden and increase productivity, decreasing lead time by 20%.

Premier Aerospace, July 2014 – February 2017

Customer Relations Manager

●Built the company’s website and web product strategy, collaborating with cross-functional departments to create relatable content and begin generating online traffic into sales.

●Improved Digital gate systems throughout the organization through lean-based projects, decreasing customer turn-backs by ~40% and enhancing visual communication.

●Designed procurement roles and procedures, increasing successful material acquisition by 60% through Just in Time Principles.

●Maintained spreadsheets and internal documents to support administration in projects and operational initiatives.

SKILLS SUMMARY

●Project management

●Contract management

●Project scoping and planning

●Continuos Process improvement

●ERP implementation

●Budget & cost analysis

●Excellent stakeholder collaboration

●Data analysis

●Product development

●Software experience: Salesforce, Netsuite, Autotask, Quantum, Quick Aviation, BMS

Jira, Trello, Microsoft Projects (working proficiency)

TOOLS AND TECHNICAL SKILLS

Autotask • Nesuite • Salesforce • Jira • Trello • Microsoft Office • Quick Aviation • Quantum • MS Teams • Technical Writing • Process Definition and Documentation • Lean Six Sigma

PROJECT MANAGEMENT

Traditional Project Management • Agile Management • Hybrid Agile/Waterfall Management • Lean Process Project Management

CERTIFICATIONS AND TRAINING

PMP Certification • Google Project Management • Autotask Administrator • Lean Six Sigma Yellow Belt • Lean Boot Camps • PMP Training certifications

EDUCATION

Master of Business Administration– Florida International University, Miami, FL

Bachelor of Arts (B.A.) in Marketing and International Business, Florida International University, Miami, FL

Contact this candidate