Michelle P. Dickey

***** ******** ****

Loxley, AL 36551

205-***-****

OBJECTIVE

Seeking an operational position in a growing progressive organization utilizing my skills in customer service, oral and written communications and problem solving to provide timely information which will lead to higher productivity and more profitable business decisions. Where varied experience in managing situations and people is required to ensure high levels of organizational performance.

SELECTED ACHIEVEMENTS

As a Lighting Consultant, I worked with homeowners on new construction and remodels assessing their needs and wants while working within their budget. Researching available products that best fit their design style. Preparing quotes, processing orders and completing payment transactions. Updating the showroom by organizing with new products by assembly, hanging and tagging with current pricing.

As a Retail Store Manager/Owner, I am responsible for interviewing and recruiting new employees, monitoring sales performance, scheduling shifts and assigning tasks. Attend meetings both local and national for the purposes of networking to improve business performance. Excellent customer service skills to ensure happiness not only with the clothing items but to create lasting relationships with customers to better serve them. Time management skills for placing orders, collecting customer information, receiving payment and distributing items. Attend Apparel Markets across the country for the purpose of purchasing inventory.

As a Consumer Banking Officer, my skills include an ability to interpret credit reports, assess risk and make quality credit decisions. Processed applications in a high volume, fast paced environment and made loans within assigned lending authority.

Created and delivered presentations regarding the Student Loan process while serving as a Student Loan Officer. Presentations were made at branches, corporate meetings, financial aid fairs and area schools. Maintained ongoing relationships with counselors, students, parents and financial professionals.

Documented hundreds of loans while working under the title of Residential Loan Closer. Dispensed hundreds of thousands of dollars within company and government guidelines while maintaining a strong customer service mentality. Handled multiline switchboard of incoming calls and directed to proper personnel as Administrative Assistant.

Determined mortgages in default and filed FHA, VA and Conventional claims as a Default Specialist. Worked directly with customers on payment plans and when necessary, collaborated with foreclosure specialist to prepare documents for attorneys.

EXPERIENCE

Sales Representative/Lightimg Consultant – Mathes of Alabama 2022-2023

Owner/Manager – Nicole Leshea Boutique 2017-Present

Manager/Owner – Divine Design Formalwear 2008-2017

Realtor, Real Estate Sales - Re/Max; LAH Real Estate; First Real Estate 1996-2008

Consumer Banking Officer - AmSouth Bank 1993-2001

Administrative Assistant - AmSouth Bank 1991-1993

Assistant Manager - God ‘n Country Retail Gift Shop 1987-1991

Loan Officer - City Federal Savings and Loan Association 1983-1987

Default Specialist - Engel Mortgage Company 1982-1983

COMPUTER SKILLS

Microsoft Office – Excel,. Word, Outlook