ODETTE CHITUH

CINCINNATI, OH *****

513-***-****

ad3rz7@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Bilingual (French and English) Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to boost profitability and drive business results.

SKILLS

Courteous with a Strong Service Mindset

Data Entry and Maintenance

Inbound and Outbound Calling

Cash Register Operations

Document and Records Management

Good at multi-tasking

Skilled in communication

Directing Calls

Resolving Customer Concerns

Skilled in Microsoft Office/ Windows

PowerPoint

WORK HISTORY

Customer Service Representative

Alcon, CINCINNATI, OH

July 2021 to May 2023

Prioritized customer satisfaction through proactive strategies to focus on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to minimize on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offer advice and assistance to customers, catering to special needs or wants.

Always maintained a friendly and positive attitude even with unhappy or rude customers.

Provide information to customers about charge accounts and loyalty programs.

Used company troubleshooting resolution tree to evaluate technical issues and find appropriate solutions.

Delivered quick service to prioritize customer needs.

Educated customers about billing, payment processing, and supported policies and procedures.

Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Increase efficiency and team productivity by promoting operational best practices.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Do follow-ups with customers to ensure issues are resolved.

Investigated and resolved accounting, service, and delivery concerns.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Fraud Agent

ECOBANK, BAMENDA, Cameroon

January 2016 to November 2020

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Analyzed large amount of data to find patterns of fraud and anomalies.

Contact customers directly to notify them of fraudulent activity and minimize its impact.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat the crime.

Provided an exemplary level of customer service to clients and company personnel.

Summarized all key information regarding investigation into detailed reports for delivery to clients.

Gathered evidence, which includes recorded and written statements, financial documentation, and audio materials for examination.

Carried out day-to-day duties accurately and efficiently.

Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Used critical thinking to examine problems, evaluate solutions, and make decisions.

Offered friendly and efficient service to customers, handling challenging situations with ease.

EDUCATION

December 2014

Bachelor’s Degree

University Of Yaoundé, Cameroon.

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