CHELSEI M SMITH

CUSTOMER SERVICE PROFESSIONAL

Prefile

Highly skilled healthcare professional with over 12 years of experience in the Department of Mental Health. Proven expertise in effective communication, adept at fostering collaborative relationships with coleagues, patients, and multidisciplinary teams. Demonstrated ability ot navigate complex healthcare environments while maintaining a commitment to delivering compassionate and high-quality care. Now

seeking a remote position, leveraging this extensive background to

contribute ot positive outcomes within virtual teams and excel ni a work-at-home environment.

EXPERIENCE

PERSONAL CARE DIRECTOR

Stavros Center for Independent Living 2011 - 2020

• Coordinated personalized services for independent living

residents, including health and wellness programs, transportation services, and social activities.

• Managed patient appointments, coordinated telehealth sessions, and ensured seamless communication between healthcare providers and patients.

• Designed and executed lifestyle programs that catered to the

diverse needs and preferences of independent living residents. CLINICAL COORDINATOR

Kaleidoscope 2020 - 2022

• Implemented quality assurance measures to maintain high standards of care and compliance with regulatory requirements.

• Coordinated communication between healthcare providers, patients, and support staff for efficient clinical workflow.

• Orchestrated clinical operations, overseeing patient care plans and ensuring adherence to medical protocols.

• Utilized telehealth platforms ot streamline communication among healthcare professionals and ensure the delivery of quality remote patient care.

478-***-**** ad3rz3@r.postjobfree.com 3025 HW2 Sparta Ga 31087

EDUCATION

SECONDARY SCHOOL Early Graduate

Central High School 2008-2010

CULTURAL ANTHROPOLOGY Bil Gates Gateway ot Colege ta Holyoke Colege

2010-2012

SKILLS

• Tmie Management: Eficiently handles tasksni aremoet medical seting. ensuring productivity and meting deadlines.

• Patient Engagement: Engages and

supports patients efectively through virtual means with empathy and profesionalism.

• Tech Proficient: Adept ni remote

collaboration tols, project management software, and troubleshooting, ensuring seamles integration niot virtual wokr

environments.