Henry H. Mickens

**** * ***** ********, ** *****

Email: ad3rys@r.postjobfree.com

480-***-****

Professional Summary

Highly motivated professional with hands-on experience working with troubleshooting, data privacy, and security encryption. A proactive and visionary IT leader with proven self-starter ability to learn new tasks quickly, efficiently and with accuracy. Leverages strong communication and teamwork skills coming from 18 years of service in the Army National Guard. I am currently progressing into Network Analyst and cybersecurity.

Technical Stack

Software:

Microsoft Office Suite, Intune/Endpoint Manager (SCCM/SCOM), Windows 10, Microsoft Teams, Pulse Secure, Active Directory, Chrome, Cisco Jabber.

Skills:

Office 365 stack (design & implementation + administrative management) Technical Writing

Azure (IaaS, PaaS) design & implementation Encryption

Azure Security Troubleshooting

PIM/PAM (privileged identity mgmt./privileged access mgmt.) TCP/IP Protocols

AD / Azure AD / Azure AD Connect Data Synchronization

ADFS / PHS / PTA (authentication mechanisms) and Single sign-on LAN Technology

Remote Control View Internet Applications

Merika System

Experience

Regional Technology Leader Cortland Properties 2720 E. Camelback Rd. Suite 275 Phoenix, Az 85016 May 2023 to Jan 2024.

Oversees technology best practices, infrastructure support, and hands-on assistance for team members' software and hardware in an assigned region. Acts as a subject matter expert for community or enterprise infrastructure technologies. Ensures timely and quality delivery of technology projects within scope. Maintains high-quality standards through continuous monitoring and adherence to established guidelines.

Responsibilities include delivering technology project tasks on schedule, within scope, and meeting established quality guidelines. This involves meticulous project planning, clear communication with stakeholders, and proactive risk management. Maintaining high-quality standards throughout the project is essential for success.

Key responsibilities also involve delivering technology project tasks within set timelines, scope, and quality guidelines. This entails developing well-defined project plans, identifying, and mitigating risks, and monitoring key performance indicators (KPIs) to ensure successful project outcomes.

Tech Operations Analyst Wells Fargo Bank 2150 W. Pinnacle Peck Rd. Suit 150 Phoenix, Az September 2017 to May 2023

Responsible for performing daily validation of the Application Health by login into the application and performing critical functional checks to ensure that it’s stable for Business users.

Responsible for monitoring all the scheduled batch jobs and working on fixing in case of failures.

Provides and supports the implementation of business solutions. Determines the impact of changes made to existing hardware, software, and schedules.

Audits complex critical systems delivery for business processes.

Determines the impact of new products and tools implementation across the business and mitigates issues.

Reduces the impact of application and infrastructure failures on business delivery.

Information technology experience in basic troubleshooting and problem-solving skills.

Production supporting, including problem identification, ticket documentation, and customer/vendor relations.

Using ticket tracking tools for change management, problem and incident management, and availability management

Upgrading and Updating Cisco devices to the newest approved iOS version for Cisco Switches and Routers.

Setup via scripts after iOS update\upgrade and ensure functionality prior to re-deployment to the field ATM and branches.

Education

Information Security Officer (ISO) Pre-Apprentice (Remote) January 2023 – April 2023

iQ4 Corporation, Franklin Lakes, New Jersey

o- Led a team of 6 cybersecurity interns through weekly task deliverables aimed to enhance knowledge, skills, and abilities in the cybersecurity field

o- Delivered weekly virtual stand-up presentations to a cybersecurity industry mentors

o- Gained understanding of cybersecurity field by studying National Institute of Standards in Technology (NIST) framework

o- Integrated cybersecurity framework into a case study

o- Created a capstone cybersecurity presentation and delivered it to mentors

o- Earned Cybersecurity Workforce Alliance (CWA) credential

o- Developed/enhanced soft skills (communication. presentation, critical thinking, teamwork)

Glendale Community College Glendale, Arizona associate degree in Cisco Networking System. Graduate: May 2013.

Glendale Community College Glendale, Arizona Internship:

PC/LAN Tech Arizona Department of Transportation 206 S.17th Ave Phoenix, AZ September 2013 to December 2013

Using networking monitoring system to monitor ADOT's WAN

Trouble shooting networking connectivity issues.

Assisted with imaging Laptop's and Desktops, using Symantec Ghost

Assisted with processing surplus IT equipment, both staying at ADOT and ADOA

Dismantled / Inventoried PC Parts

Verified working condition/ Configuration of network switches.

Assisted in the repair of HP Laser printers for ADOT customers.

Assisted with the re-installing though book (laptops) for customers and migrating user data.

Attended many PC/ LAN team meetings: Assisted/ shadowed technician for general desktop support.

Certifications

CCNA Exploration

LAN Switching and Wireless Interface Technical Training ICND1: Certificate number 144897.

Accessing the WAN Network Interface Technical Training INCD2: Certificate number 150589

Additional Training

Microsoft Azure Training Number of modules completed 40 Duration of modules completed 24hr 46 mins.

Cisco Net Cad Networking Essentials:

Military Experience

Heavy Equipment Repairer Arizona Army National Guard/ Department of Defense 1335 N 52nd St. Phoenix, AZ 85008 June 1989 to July 2007 and May 1997 to February 2008

Experienced in diagnosing equipment main system.

Skilled in troubleshooting the electrical system and computer main frames.

Trained in repairing the hardware as well as software for equipment systems.

Effective problem-solving skills with all major components.

Diagnosing Military computer systems for heavy equipment.

Troubleshooting and maintaining hardware, training on all software related to equipment.

Trained in LAN network technology through TACOM (Tank Automotive Command).

Outstanding customer service with Unit level command up to General Command.

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