Brooke Ross

423-***-**** ad3ryb@r.postjobfree.com Signal Mountain, United States 37377

SUMMARY

Experienced social worker, seeking a new path centered on clients and their families; accustomed to working as part of an interdisciplinary team.

SKILLS

Psychosocial Assessments

Care Planning

Discharge Planning

Goal Setting

Writing

Instructing

Advocating

Marketing

Education

Customer Service

EXPERIENCE

Health Connect, Therapist

Provided therapy under the Comprehensive Child and Family Therapy Program

Educated clients on therapeutic interventions and support to involved family members

Worked with an interdisciplinary team to care for all aspects of clients mental health challenges

Worked with organizations to coordinate care

Owner/Operator, Eldernav, September 2014-January 2022

Chattanooga, TN

Promoted business on social media platforms to maximize brand identity and generate revenue.

Set pricing structures according to market analytics and emerging trends.

Lead startup and opening of business and provided business development, creation of operational procedures and workflow planning.

Triaged referrals and provided assessments and crisis management.

Managed invoicing and pricing.

Marketing Manager, Palliative Care Services-HOC, August 2010-October 2011

Chattanooga, TN

Researched market competitors to identify potential new products and service opportunities.

Strengthened product branding with promotional materials, and market intelligence for the Chattanooga market to maximize outreach.

Fostered partnerships with other local organizations to increase referrals via education.

Social Worker, Hospice of Chattanooga, January 2000-August 2002

Chattanooga, TN

Maintained confidential case documentation.

Maintained lists of resources helpful to clients.

Maintained thorough case history records and wrote detailed reports.

Developed workable solutions for recurring problems for individuals and families.

Interviewed clients individually and in family groups to determine services to best address specific needs.

Administered conflict resolution strategies to help families resolve disputes.

Provided mental health support to homeless clients and connected each with community resources.

Referred patients to community resources.

Co-Facilitated individual and group therapy sessions.

Collaborated with multidisciplinary team of mental health case managers and disability workers.

Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.

Admissions and Social Work, Nhc Lexington, January 2000-August 2002

Columbia, SC

Communicated with patients with compassion while completing individual psychosocial assessments.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Resolved conflicts between residents, family members, and staff to create workable care plan.

Completed and educated each new resident and family about the contract and facility at large

Completed MDS Assessments and communicated with the team about changes.

Facilitated discharge planning for residents.

EDUCATION AND TRAINING

Master of Social Work, University of South Carolina - Columbia, Columbia SC May 2004

Bachelor of Science

Long Term Care Administration And Gerontology, Ohio University, Athens OH May 2000