Sales Specialist Solution

JAY BOLTON

SOLUTION SALES ~ ARCHITECT ~ CONSULTANT ~ INNOVATOR

LinkedIn ****@************************.***

617-***-**** Revere, MA

Performance-driven and accomplished Solution Sales Specialist with over 20 years’ expertise in the self-service and contact center industry architecting and delivering innovative solutions for clients.

Proven ability to leverage robust technical expertise and strategic thinking. Adept at collaborating closely with clients to comprehend objectives and spearhead the design of cutting-edge solutions by optimizing systems and processes. Diligent professional; possess keen insight into emerging technologies and industry trends aimed at offering expert guidance and delivering tailor-made architectures aligned with business requirements. Instrumental in driving sales, conducting product demos, participating in trade shows, and leading proof of concept initiatives. Proficient in providing valuable consulting services for utilization, pricing, and margin management. Excel in seamless collaboration across cross-functional teams by driving successful implementation and consistently surpassing client expectations while driving revenue.

CORE COMPETENCIES

Sales Pipeline Management

Solutions Design & Consultation

Product Pricing

Strategic Planning & Execution

Conversational Design

CCaaS/UCaaS

Project Management

ROI Analysis

Partner Development

Market Research & Analysis

User Experience

Automation

Customer Success & Relations

Business Development

Consulting Management

Team Training & Leadership

Omni-Channel Interactions

Artificial Intelligence

PROFESSIONAL EXPERIENCE

Integrated Voice Solutions, Wakefield, MA 2004 – Present

Lead Solution Sales Specialist/Principal Solution Architect/Consulting Manager

Provide exceptional services as trusted architect of customer experience solutions aimed at connecting businesses with customers in all verticals across automated and live channels. Present technology demonstrations while responding to RFI's / RFP's and managing end-to-end delivery from pre-sales to post-sales. Build solutions to foster positive interactions and assist clients with requirements. Forge new client relationships while leveraging existing ones while advancing staff and mastering new technologies. Translate business goals into realistic solutions to drive measurable ROI and increase CSAT at all organizational levels. Support sales through product demos, on-site visits, licensing, and professional services proposals. Develop pipeline, close deals, and consistently meet revenue targets. Foster partnerships with platform and integration companies with keen focus on expanding the company's network and capabilities.

Achieved over $10M in sales within four years by bootstrapping Integrated Voice Solutions and managing Channel Partners for optimal solutions.

Enhanced cost-effectiveness for clients transitioning to newer technology by developing Arca+ migration tool.

Successfully implemented self-service and contact center solutions for Fortune 500 clients by identifying business needs, explaining product value, and generating sales scenarios.

Advised major clients, including Dish Network, HSN, Lowes, Sony, CVS Health, Chase Bank, Disney, Verizon, and Delta Airlines, fostering strong relationships and trust.

Attained substantial cost savings of 45-65% by successfully migrating clients to new technology using Arca+.

Orchestrated partnerships with industry leaders such as Interactions, Alvaria, Avaya, Concentrix, Nuance, Enghouse, Genesys, and Zen Desk, driving channel sales and providing valuable insights for product enhancements.

JAY BOLTON Page 2

Edify Software, Santa Clara, CA 1997 – 2004

Consulting Manager/Principal Solutions Architect

Led Professional Services team as primary lead for product implementation with emphasis on overseeing customer-facing deliverables from requirements analysis to production deployment. Provided consultative guidance to customers aimed at advising on customization requests and generating statement of work contracts for agreement. Designed engaging conversations across various platforms to enhance customer experience and drive product adoption.

Ensured uninterrupted service for Chase by resolving web banking application issues within one day, addressing critical situation highlighted by the NY Post.

Restored normal business operations for Toys R' Us by resolving IVR malfunction just before Christmas, working remotely overnight.

Successfully delivered large-scale Nuance speech recognition project for Home Shopping Network within budget and committed timeframe, overcoming project scope challenges.

Collaborated with Engineering to troubleshoot and develop patches for complex application migrations after complete rewrite of Edify EVIP platform, while ensuring client satisfaction and managing expectations.

Blue Flame Industries, Inc., Wakefield, MA 2004 – Present

Business and Technology Consultant

Drive strategic direction and overall company growth at Blue Flame Industries. Oversee comprehensive operations, including business development, team management, and financial performance. Execute innovative strategies to leverage entrepreneurial mindset and transform ideas into thriving companies. Foster strategic partnerships aimed at expanding market presence and driving revenue growth. Ensure effective corporate governance and compliance with industry regulations and standards. Cultivate a culture of innovation, collaboration, and excellence to fuel organizational success. Monitor market trends with a keen focus on identifying and capitalizing on emerging business expansion opportunities. Nurture and mentor high-performing teams to foster a positive work environment and promote employee growth as well as engagement.

Founded Blue Flame, specializing in transforming people's ideas into successful companies.

Bootstrapped Integrated Voice Solutions, the pioneering venture under Blue Flame.

Established Skyepass, a technology company combatting fraud and eliminating passwords.

Launched U-Out, a mobile app enabling real-time event updates and engaging social interactions among friends.

ADDITIONAL EXPERIENCE

Software Technology Specialist ESS Software, Peabody, MA

Senior Web Developer/Network Analyst Net Concepts, Inc., Brookline, MA

Nuclear Reactor Supervisor/Training Coordinator Massachusetts Institute of Technology, Cambridge

Nuclear Reactor Supervisor/Electronics Technician United States Navy

EDUCATION

Bachelor of Science – Electrical Engineering Northeastern University

Advanced Computer Networking Program Massachusetts Institute of Technology

Nuclear Engineering Program United States Navy

PROFESSIONAL TRANING

Trained in Nuance, Interactions, Concentrix, Alvaria, Enghouse, Bright Pattern, and UCaaS/CCaaS technologies.

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