Erika Kumar

**** **. ***** ****

Orlando, FL ****8

562-***-****

ad3rxg@r.postjobfree.com

KEY QUALIFICATIONS

Top-performing Property Manager, Office Manager, Customer Service Manager with a reputation for

professionalism, integrity, and creativity.

More than 30 years in Customer Service, Administration, Retail, Sales and Marketing, Hospitality, Property and Commercial Management roles, HOA, HUD and Section 8, Data Entry, Evictions, Bookkeeping, Accounting and Construction

Also, prepare the annual budget and manage the budget.

Highly experienced with MS Word, Excel, Outlook, Quick Books, LiverRez, TOPS, Yardi Voyager 6.0, MRI, OneSite & AMSI, Citrix, Rent Manager, Budgeting, Forecasting, Rehabs, Lease ups, Unit turns and Management, Dropbox, prepare legal contracts with vendors, Blue-moon, App-folio, Honey Badger, TOPS, Variance report, QuickBooks, and Vantaca.

Delinquencies, Process Rent roll, HOA fees and Rent collections, LIHTC, HUD, and Section 8. Low Income,

Violations and follow-up, Respond to emergency calls.

Ambitious and directed, with the talent for achieving optimum results through dedication, organization, time, management, and resources.

EXPERIENCE

November 2020 – current All About Management/ now Empire Management - Florida

HOA Office Manager

• Respond to inquiries regarding the property on time.

• Process all rentals and buyers’ applications.

• Ensure submeters are read and charged appropriately.

• Ensure parking spaces are assigned with valid documentation.

• Ensure all required documents are collected and secured.

• Ensure the property is maintained and clean. Pressure wash if necessary.

• Process all invoices for payment on time.

• Ensure all vendors' insurance is current before working on site.

• Inspect the entire property, send out violations, and follow up.

• Maintain staff morals.

• Working on all projects on the City inspections.

• File for NTO, permits, prepare Lien and Lien Waiver, follow up on engineering drawings etc.

• Respond to all phone calls or messages promptly.

• Answer all emergency calls and follow up with responsible parties.

• Supervise all projects on site.

• Prepare all documents for board meetings and mail them out on time.

• Prepare a document for every incident with a timeline and pictures for each one.

• Ensure all vendors on-site complete each job satisfactorily.

• Get bids for all projects

May 2016 – October 2020 Columbia Management - Florida

HOA Office Manager and Mobile Home Manager

• Respond to inquiries regarding services, amenities, and policies

• Coordinate with office staff: resolve guest issues as well as problems among staff

• Interview and hire applicants for hotel staff positions; train hotel staff; observe and evaluate staff performance

• Assign duties and schedule shifts for employees

• Oversee all new home constructions, inspections, and handovers.

• Develop and implement policies and procedures to ensure that the facility operates smoothly

• Ensure that all home utilities and mortgages are paid on time

• Participate in financial activities and monitor the facility’s revenue, including setting room rates, establishing budgets, and allocating funds to departments

• Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection.

• Collect payments; maintain data about all funds and expenditures

• Prepare monthly statements for each homeowner and variance reports.

• Prepare all contracts and invoices for all vendors.

• Arrange telephone and mail services for guests and owners.

• Provide concierge services for guests regarding dining locations and entertainment venues

• Carry out or delegate marketing and public relations activities

• Meet with clients to book and plan on how to establish an increase in income.

• Read submeters and send reading for payments.

• Process applications for renters and new buyers.

April 2005 - March 2016 - Shapell Industries California

Leasing, Leasing Manager and Property Manager for Student Housing (UCLA) and other properties

• Supervise the leasing staff and front office.

• Approve all future residents with the required documents.

• Run weekly payables and monthly rent roll.

• Inspect properties with the Property Manager, a total of 613 units.

• Move in all new residents in units and the system for National Water and Power to be charged for monthly water usage.

• Follow up with all maintenance requests, and make sure residents are satisfied.

• Hire leasing agents.

• Lease apartments.

• Take care of all residents' inquiries and issues.

• Send out a 60-day lease expiration letter to residents and prepare all lease renewals.

• Market surveys.

• Contracts and insurance for all vendors are current.

• Assist the Property and Assistant Property Manager in any areas they may need help.

Sept. 1997 March 2005 Hilton Hotel

General Manager

• Oversee the entire hotel, staff income, and expenses.

August 1993 – August 1997 Carnival Cruise Lines Miami FL

Crew Purser/Hotel Administrator

• Process all crew members’ immigration documents before embarking or disembarking any vessel. Crewmember capacity on various ships ranges from 900 to 1,000 crew members on one vessel.

• Schedule crewmember for vacations, assigned accommodations, requests for transfers, early vacation, etc.

• Assistant to the Hotel Director and sometimes to the Food and Beverage Director.

July 1990 – August 1993 American Air Lines

Flight Attendant

• Serve all passengers, take care of any requests, and make them feel comfortable in the air.

• EDUCATION

• Cummings Lodge College 1980 - 1985 English, Mathematics, Biology,

Chemistry & Physics.

• Guyana Government Technical Institute 1985 – 1987 Hospitality Management

• Carnival Cruise Lines College 1993 – 1999 Crowd Management & Human Behavior

• HONORS

• University Of Guyana 1987 - 1989 English / Communication – Credit

.

Contact this candidate