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Customer Service Creative Director

Location:
Chicago, IL
Posted:
February 20, 2024

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Resume:

WARNER D. RAGLAND

**** ******* *** • Evanston, IL. 60602 • 708-***-****

ad3rxe@r.postjobfree.com

Brand Strategist/Creative Director

Experienced and versatile professional with two decades of expertise in creative media development. Demonstrated proficiency in overseeing projects from conception to completion, ensuring successful outcomes. Transforms organizational goals into innovative strategies and effective solutions. Skilled in leading teams throughout complex production processes. Thrives as an independent contributor and collaborator, fostering strong teamwork. Eager to secure a role that capitalizes on extensive skills and provides avenues for professional growth. AREAS OF EXPERTISE

• Leadership: Confident, motivated and organized supervisor and team contributor. Comfortable in overseeing workflow within dynamic and busy work environments.

• Technological Acumen: Expert in the use of Video production (FCP) and Audio editing software (Protools) (Apple Logic,), Adobe Creative Suite, Microsoft Office Suite, Mac/PC OS. Provided basic troubleshooting and support for aforementioned technologies.

• Interpersonal Communication: Skilled in the areas of relationship development, active listening, customer service, employee training and retention.

• Customer Service & Support: Over ten years of extensive customer support experience, demonstrating exceptional communication, problem-solving, and conflict resolution skills. Possess a Proven track record in delivering outstanding customer service, consistently exceeding expectations and maintaining high customer satisfaction.

• Other core competencies include: Strategic Planning, Critical thinking, Cross functional Collaboration, Mentoring, Time Management and Organization.

PROFESSIONAL EXPERIENCE

RED DOVE MEDIA – Chicago, Il. 60608

Brand Strategist/Creative Director, 2001 to 2023

Related Skills: Team Leadership, Project Management, Quality Control, Staff Recruitment & Delegation, Stakeholder Engagement, Flexibility, Budgeting, Inventory, Maintenance Planning

- Spearheaded and defined artistic aspects of assigned projects, ensuring meticulous completion of creative assets within specified parameters and budgetary constraints.

- Aligned team vision and mission for new initiatives, fostering effective communication, collaboration, and workflow maintenance among colleagues and partners.

- Strengthened brand marketing and digital media strategies, overseeing comprehensive management efforts for TV, radio, internet, and graphic design marketing campaigns.

- Ensured exceptional quality of team-generated concepts and directed the implementation of relevant project elements.

- Maintained meticulous inventory of equipment, performing preventative and routine maintenance to optimize functionality.

- Recruited and managed creative professionals, cultivating a team-oriented and imaginative environment through hands-on mentoring and coaching.

Key Contributions:

• Lead the rebranding initiative for Illinois Tool Works acquisition for 110 nation-wide locations.

• Shaped video content for social media marketing campaigns; included the creation of online branding strategies and best practices for social media engagement.

• Produced and facilitated the all production aspects for Emmy Nominated video programming.

• Increased social media engagement by 68% for Popcorn Haven thus increasing annual sales by 31%. EDUCATION, HONORS & ACCOLADES

WINNER – NEW YORK FILM FESTIVAL AWARD • EMMY NOMINATION - NEW MEDIA EXECUTIVE PRODUCER - “THE BLEXICANS” • EXECUTIVE PRODUCER - “JR. CUISINE” NOMINATION, CYNOPSIS KIDS IMAGINATION AWARD



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