Customer Service Manager

ad3rx7@r.postjobfree.com 347-***-**** Stockbridge, GA 30281

SUMMARY

Competitive Customer Service/ Sales Representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Detail oriented with an emphasis on adhering to policies and regulations. Strong desire to learn and continue to grow professionally.

EXPERIENCE

Assistant Customer Service Manager

Foundever, Stockbridge GA

Feb 2022 – Sept 2023

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Engaged the team as well as customers to understand needs, resolve issues and answer product questions.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Took escalation calls to help my team improve.

Customer Service Manager

Brandsmart USA, Stockbridge GA

June 2018 – Oct 2020

Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Evaluated employee job performance and motivated staff to improve productivity.

Branch Operations Manager

E*TRADE Financial, King of Prussia PA

December 2016 – February 2018

Provided supervisory oversight to ensure that the branch was operating within E*TRADE’s and all other financial services regulatory requirements.

Assisted internal compliance department in updating and improving company policies and procedures.

Acted as dedicated resource for branch manager and sales personnel with all oversight and operations support functions.

Conducted secondary review and approval for investment recommendations to ensure suitability.

Worked with Sr. Manager and internal partners to update and complete BCP for branches.

Branch Service Representative

E*TRADE Financial, King of Prussia PA

December 2014 – December 2016

Managed front desk reception while assisting clients and prospective clients with all inquiries.

Worked in tandem with sales representatives to ensure all paperwork and client requests were processed accordingly and in a timely manner.

Partnered with branch manager to work on local marketing development.

Acted as first line of defense for company against any fraudulent activities in the branch.

Ordered branch supplies and made sure branch was well-maintained.

EDUCATION

Smith College, Northampton, MA B.A. - May 2012 Major: Economics

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